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The Royal Haciendas All Inclusive

4.0 star property
VIP Access

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Photo gallery for The Royal Haciendas All Inclusive

On the beach, white sand, sun-loungers, beach umbrellas
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
6 outdoor pools, pool umbrellas, pool loungers
Balcony view
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Playa Xcalacoco
    ‪5 min drive‬
  • Place, Gran Coyote Golf
    ‪6 min drive‬
  • Place, Punta Esmeralda Beach
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Junior Suite

Pillow-top beds, in-room safe, individually decorated

Deluxe Junior Suite

8.8 out of 10
Excellent
(71 reviews)
  • Ocean view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Beachfront

9.0 out of 10
Wonderful
(27 reviews)
  • Beach view
  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

9.6 out of 10
Exceptional
(10 reviews)
  • Beach view
  • 97 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

9.6 out of 10
Exceptional
(4 reviews)
  • Beach view
  • 134 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Ocean View

9.6 out of 10
Exceptional
(57 reviews)
  • Ocean view
  • 97 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Deluxe Villa

Pillow-top beds, in-room safe, individually decorated

Deluxe Villa

9.4 out of 10
Exceptional
(28 reviews)
  • Ocean view
  • 134 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

View all photos for Run of the House

Pillow-top beds, in-room safe, individually decorated

Run of the House

9.0 out of 10
Wonderful
(67 reviews)
  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

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About this property

The Royal Haciendas All Inclusive

Catch some rays at the beach or spend the day relaxing at The Royal Haciendas All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

2 outdoor tennis courts, a health club and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.
Our customers tell us that they can't get enough of the pool at The Royal Haciendas All Inclusive. During your stay, you'll be within walking distance of Chun-Zumbul (diving site). Features include free WiFi in public areas and free valet parking, plus 6 outdoor pools.
  • Free WiFi
  • Free valet parking
  • For dining with garden views, stop by Kinokó, one of the property's 5 restaurants and 3 bars/lounges
  • Take a swim in the 6 outdoor pools or soak in the 4 hot tubs
  • Indulge with body treatments, massages or body wraps at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • Guests really like the accommodation for the overall comfort and cleanliness
  • 11 minutes by car from Playa del Carmen Main Beach and 8 minutes from El Camaleón Mayakoba Golf Course
The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Royal Haciendas All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Kinokó – Overlooking the garden, this diner only serves dinner. Reservations are required.
Los Murales – Overlooking the garden, this family restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
La Palapa del Sol – This beach family restaurant serves breakfast, lunch and dinner. Open daily.
Sol y Luna Grill – This poolside seafood restaurant only serves lunch. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna – This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Lift

More

  • 18 buildings
  • 4 floors
  • Built in 2006
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Royal Haciendas All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 3.42 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 008-013-002459/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1098 out of 1920 reviews
Rating 8 - Good. 448 out of 1920 reviews
Rating 6 - Okay. 233 out of 1920 reviews
Rating 4 - Poor. 77 out of 1920 reviews
Rating 2 - Terrible. 64 out of 1920 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

jason

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room and the facilities were nice. The staff was always good. Everything was well maintained. The buffet restaurant was just okay. I have definately been to better. The beach is horrible, basically non usable. If you are wanting to stay in that area you might as well save some money and stay at an inland resort. The beaches are that bad right now. I would probably give 4 stars if the beaches were not so bad.
Stayed 5 nights in Nov 2025

6/10 Okay

Maryjean

Travelled with family
Liked: Cleanliness
The food and service is good. I have been here several times in the past and rented both A and B sides. The Deluxe suite is misleading and you can not rent both sides on Expedia. Warning! There is no beach. The ocean comes up to the beach front restaurant and some of the beach front rooms. There are ocean barriers to help with the erosion. This again is not reflected in the website photos. The plus is that the pool is nice and everything is clean. But if you are looking for the beach that is in the website photos it’s not there. I wish I can upload photos
Stayed 7 nights in Nov 2025

10/10 Excellent

Ambar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything (except the beach) here is excellent. The staff, super clean, amazing AC, amenities, the food was phenomenal.
Stayed 7 nights in Nov 2025

10/10 Excellent

Dmitry

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
God is amazing, and service was superb. Special thanks to Israel Rizo for helping us when our departure flight suddenly changed.
Stayed 7 nights in Nov 2025

10/10 Excellent

Abdeltif

Travelled with family and small children
Liked: Cleanliness
All of it
Stayed 6 nights in Nov 2025

10/10 Excellent

Tamas Ferenc

Stayed 7 nights in Nov 2025

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Room service, daily activities, courteous and friendly staff. We are planning to come here again next year. We had great interactions with Josh, Charlie, Rafael, and Miguel.
Stayed 5 nights in Nov 2025

6/10 Okay

Valeriu

Stayed 8 nights in Nov 2025

8/10 Good

Cesar

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Yes, room was cleaned, but did not help my situación with the wheelchair, to small, did not give a bigger unless pay more money( upgrade), for a handicap person? Service personal very helpful, front desk a management very bad. Food was ok, not entertainment at all, hotel is boring. Can not get reservation for dinner, only 5:00 or 8:00 other times are given to members or owners in advance, Not coming back here at all.
Stayed 7 nights in Nov 2025

10/10 Excellent

Jack

Liked: Cleanliness, property conditions & facilities
Wonderful service with Cesar, Misael, Edgar, serving staff Mario. The security guard ciprione was outstanding and always friendly!
Stayed 6 nights in Nov 2025

6/10 Okay

Veronica

Stayed 7 nights in Nov 2025

10/10 Excellent

Simon

Stayed 7 nights in Nov 2025

10/10 Excellent

Dromeda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maid service was great but somewhat some things were forgotten...not enough coffee...cleaning rags left...overall not really anything big...the honestly of your staff is amazing and so much appreciated. My daughter in another room forgot to close their safe....nothing was touched...Another daughter left out a precious necklace...moved it but not taken...we will certainly come again!
Stayed 6 nights in Nov 2025

6/10 Okay

Maria

Stayed 3 nights in Nov 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and entire resort was very clean
Stayed 7 nights in Nov 2025

10/10 Excellent

Niveen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, great food and wonderful staff.
Stayed 6 nights in Nov 2025

10/10 Excellent

pamela Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Great food, amazing staff and fun activities ! Our family had the best time. Clean, organized and something for everyone.
Stayed 7 nights in Nov 2025

8/10 Good

jacqueline

Disliked: Amenities
I didn’t rise it . There was a sewage smell outside the building beachside in front of E334B
Stayed 5 nights in Nov 2025

8/10 Good

Aaron

Stayed 1 night in Nov 2025

10/10 Excellent

Colleen

Stayed 7 nights in Nov 2025

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Read a couple reviews about people complaining of food. Food was all delicious and I'm wondering how 'high society' these people who leave poor food reviews must be eating. Don't look too much into those poor reviews. this whole resort was lovely.
Stayed 7 nights in Nov 2025

10/10 Excellent

Julian, Sanger

Liked: Cleanliness, staff & service, property conditions & facilities
Good place we will come back. Check in was terrible.
Stayed 5 nights in Nov 2025

10/10 Excellent

majid

Liked: Cleanliness, staff & service, property conditions & facilities
i love this place because everything you want you can have it so much clean and quiet
Stayed 4 nights in Nov 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is beautiful and well kept. I had one issue due to noise in a room, and the staff went above and beyond to make sure we were happy and comfortable. The staff was beyond friendly. My biggest complaint was the firm beds. I don't sleep well on those. Some people prefer them, but I don't. It made it difficult to get comfortable. Other than that, the property is amazing. I was saddened to see the beach erosion; the beach was huge the last time I stayed there.
Stayed 6 nights in Nov 2025

10/10 Excellent

Gopal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There could have been more bars outside, near the pools. Also, Mexican Pesos were not accepted at the in-hotel store, which was frustrating.
Stayed 7 nights in Nov 2025