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Touchstone Hotel - City Center

3.0 star property

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Photo gallery for Touchstone Hotel - City Center

Economy Room (Petite Double room) | Individually decorated, individually furnished, iron/ironing board
Hallway
Point of interest
Point of interest
Point of interest

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
480 Geary St, San Francisco, CA, 94102
  • Place, Westin St Francis Hotel Glass Elevators
    ‪2 min walk‬
  • Place, Union Square
    ‪3 min walk‬
  • Place, Moscone Convention Center
    ‪14 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪17 min drive‬

Room options

View all photos for Economy Room (Petite Double room)

Economy Room (Petite Double room) | Individually decorated, individually furnished, iron/ironing board

Economy Room (Petite Double room)

8.8 out of 10
Excellent
(23 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Individually decorated, individually furnished, iron/ironing board

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(28 reviews)
  • 11 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | Individually decorated, individually furnished, iron/ironing board

Standard Twin Room, 2 Single Beds

8.4 out of 10
Very good
(11 reviews)
  • 9 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Individually decorated, individually furnished, iron/ironing board

Double Room, 2 Double Beds

8.0 out of 10
Very good
(5 reviews)
  • 14 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Basic Single Room

Basic Single Room | Individually decorated, individually furnished, iron/ironing board

Basic Single Room

8.4 out of 10
Very good
(6 reviews)
  • 8 sq m
  • Sleeps 1
  • 1 Double Bed

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About this property

Touchstone Hotel - City Center

Hotel with a 24-hour front desk, 5-minute walk to Union Square
A 24-hour front desk, tour/ticket assistance and a front desk safe are available at this smoke-free hotel. WiFi in public areas is free.
Touchstone Hotel - City Center offers 44 accommodations with designer toiletries and a hairdryer. Each accommodation is individually furnished and decorated. This San Francisco hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.
Our customers tell us that they can't get enough of the helpful staff at Touchstone Hotel - City Center. During your stay, you're just a quick walk from Union Square. Enjoy features like free WiFi in public areas and breakfast (surcharge).
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Amenities include a front desk safe, a lift and a water dispenser
  • Guests speak favourably about the clean guestrooms and the area's walkability
  • Just a 5-minute walk from Union Square and a 3-minute drive from Moscone Convention Center
As a guest of Touchstone Hotel - City Center, you'll find tour/ticket assistance, a front desk safe, and a lift. WiFi is free in public spaces.

This 3-star San Francisco hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to noon.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (USD 100 per night); discounts available

Food and drink

  • Daily continental breakfast available 8:00 AM to noon for a fee: USD 18 to 45 for adults and USD 18 to 45 for children

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (79 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

More

  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 18 to 45 for adults and USD 18 to 45 for children
  • Nearby parking fee: USD 100 per night(545 ft away; open 24 hours)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Touchstone Hotel
Touchstone City Center
Touchstone Hotel - City Center Hotel
Touchstone Hotel - City Center San Francisco
Touchstone Hotel - City Center Hotel San Francisco

Touchstone Hotel - City Center Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 299 out of 602 reviews
Rating 8 - Good. 149 out of 602 reviews
Rating 6 - Okay. 86 out of 602 reviews
Rating 4 - Poor. 35 out of 602 reviews
Rating 2 - Terrible. 33 out of 602 reviews

8.4/10

Cleanliness

9.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Parsa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 7 nights in Oct 2025

10/10 Excellent

Rebeca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located and I felt safe walking arround the area, the staff is very nice, the rooms are small but for one person it was fine
Stayed 3 nights in Oct 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very good.
Stayed 3 nights in Sep 2025

10/10 Excellent

RyAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was nice and clean.
Stayed 1 night in Oct 2025

4/10 Poor

Denisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is very close to downtown, but I think that’s the only good thing about it
Stayed 3 nights in Oct 2025

10/10 Excellent

Meghan

Liked: Cleanliness, amenities, property conditions & facilities
Easy check-in, minimal but had essentials and very clean. Great option for a quick trip
Stayed 1 night in Oct 2025

2/10 Terrible

Astrid

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel concierge, Juliet was amazing and knew everyone by name.
Stayed 1 night in Oct 2025

6/10 Okay

shermona

Disliked: Staff & service

not for solo females

if you are a FEMALE SOLO TRAVELER, DO NOT STAY HERE. The owner, who is also female ANNOUNCED my room number OUT LOUD at the front desk. out of all my travels, i have NEVER had any desk attendant shout out my room number. Although there was only 1 other male customer at the counter, it shows how careless she was. BEING SAFE means alot to me and it should to you as well.
Stayed 1 night in Oct 2025

8/10 Good

Stacey

Liked: Staff & service
Disliked: Property conditions & facilities

10/10 customer service

Good location Front staff were EXTREMELY helpful & accommodating. ( highlight of our stay) Place was little run down and had an unpleasant strong scent. But overall enjoyed our stay.
Stayed 1 night in Oct 2025

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ronnie was an excellent help in getting us checked in, providing parking, dining, & local sites info. The female clerk working the morning of our check out was indifferent and not pleasant. Although conveniently located, the cost of the parking garage with ‘valet service’ was ridiculous! They wouldn’t even bring our car to the front of the hotel. I had to leave my 89 y/o mother waiting in the lobby while I retrieved the car. $70 for 2 nights was too much!
Stayed 2 nights in Sep 2025

2/10 Terrible

CHARLES, clarksville

Disliked: Cleanliness, property conditions & facilities
Old, run down
Stayed 3 nights in Sep 2025

10/10 Excellent

Madhusudhana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Sep 2025

10/10 Excellent

Giovanny

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Sep 2025

6/10 Okay

Esteban, LOS ANGELES

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No free parking as Expedía ad, no a/c, no battle of water in the apartment, restaurant for breakfast open too late, pillows smell bad , small bed for two guest, no really happy are all.
Stayed 1 night in Sep 2025

10/10 Excellent

Lauren

good
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, clean room, private bathroom, friendly staff (Juliet is the best!), and affordable. This is not a 5 star hotel, but for those on a budget, I’m not sure you can get much better!!
Stayed 4 nights in Sep 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly, room was small but clean. Valet parking right around the corner.
Stayed 1 night in Sep 2025

6/10 Okay

David

Pluses: good location in theater district, friendly staff, cheap. Downsides: no mini-fridge, no drinking glasses, no washcloths (!)
Stayed 4 nights in Sep 2025

8/10 Good

Rimvydas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a clean room in a central location of SF.
Stayed 1 night in Sep 2025

8/10 Good

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good place to stay for short stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located close to some great entertainment options, rooms are dated but clean, staff is extremely helpful and friendly. Great value
Stayed 4 nights in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was fantastic. A great place to stay if you are visiting the City by the Bay.
Stayed 4 nights in Aug 2025

6/10 Okay

Gerard

Travelled with partner
Liked: Staff & service
No A/C. so had to rely on the fan that was around the hotel hallway. and only one elevator overall. There was also no ventilation fan from the bathroom.The workers was very attentive which is great.
Stayed 4 nights in Sep 2025