4/10 Poor
Timothy
4 Jun 2025
The location was excellent, and the room was clean and more spacious than expected given the price and area. Breakfast was also quite good. However, I had an issue with the service at check-in. We arrived at 12:20 p.m. after traveling all night to Tokyo. Although check-in was listed as 2 p.m., I asked if the room might be ready early. The staff confirmed it was, but said we’d need to pay an additional 4,400 yen to check in before 2. We declined, as the room was already quite expensive and we were less than two hours early. Despite mentioning our overnight travel and fatigue, we were made to wait in a very small lobby until exactly 2 p.m. I found the lack of flexibility and empathy to be very poor customer service.
Timothy
Stayed 2 nights in Jun 2025