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5.0 out of 5

"Luxury is privacy, cool stylish designed space, incredible rooms ( in my case a Pool Villa ) attentive service, incredible food & wine and all with an ... " More

By a verified traveller on Tue 28 Jul 2020

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Ocean Suite Bahia

Bed Count 1 King Bed Maximum Occupancy 2 Max

Panoramic Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Bedroom, Private Pool, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Comfort Room, 2 Double Beds, Beach View

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Encanto Acapulco. During your stay, you're just a quick walk from Capilla Del Atardecer. Enjoy features like free WiFi in public areas, free valet parking and a free manager's reception.

  • Free WiFi
  • Free valet parking
  • Enjoy Mexican cuisine with ocean views at RestauranteTerraza, one of the property's 2 restaurants and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to hot stone massages, facials or manicures and pedicures at Spa Mar Abierto
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • 10 minutes by car from Diana the Huntress and 12 minutes from Parque Papagayo
  • Airport, beach and shopping centre shuttle service available for a fee

Encanto Acapulco ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Encanto Acapulco

Couples (1)
5 out of 5
Luxury is privacy, cool stylish designed space, incredible rooms ( in my case a Pool Villa ) attentive service, incredible food & wine and all with an incredible view - Encanto Acapulco has it all. I have had the privilege and pleasure of travelling to some of the best hotels all over the world - so my standards are exceptionally high - Encanto Hotel was Magical.

Posted by , from London on 28 Jul 2020

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Property Features

Encanto Acapulco offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A free manager's reception is offered daily. Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. Event space at this resort measures 1018 square feet (95 square metres) and includes a conference centre. A hot tub, spa services, and a library are also featured at the luxury Encanto Acapulco. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Free valet parking is available. Smoking is allowed in designated areas at this 5-star Acapulco resort.

  • 44 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 1018 sq ft of conference space
  • 95 sq. m of conference space
  • Built in 2009
  • Manager's reception (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Beauty salon
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Free parking nearby

Transport

  • Property shuttles: Airport shuttle, beach shuttle, and shopping centre shuttle
  • Parking: Free valet parking

Room Amenities

Encanto Acapulco offers 44 air-conditioned accommodations with iPod docking stations and minibars. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. This Acapulco resort provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Bathrooms are partially open
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout curtains
  • Air conditioning
  • Children's slippers

Food & Drink

The resort hosts a free manager's reception daily.

RestauranteTerraza – Overlooking the ocean and pool, this restaurant specialises in Mexican cuisine and serves breakfast and lunch. Guests can enjoy al fresco dining (weather permitting).

Restaurante Origen – Overlooking the ocean and pool, this restaurant specialises in international cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a health club.

Children aged under 11 years old are not allowed in the swimming pool without adult supervision.

  • Golfing nearby

Spa Services

Spa Mar Abierto has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Wheelchairs available on site
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Pool access ramp on site

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Encanto Acapulco offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 55 to 500 for adults and USD 28 to 250 for children
  • Airport shuttle fee: USD 90 per vehicle (return, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Encanto Acapulco
  • Encanto Hotel
  • Hotel Encanto Acapulco
  • Encanto Acapulco Hotel
  • Encanto Acapulco Resort
  • Encanto Resort
  • Hotel Encanto
  • Encanto Acapulco Resort
  • Encanto Acapulco Acapulco
  • Encanto Acapulco Resort Acapulco

You should know

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.