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IntercityHotel Hamburg Hauptbahnhof

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Photo gallery for IntercityHotel Hamburg Hauptbahnhof

Daily buffet breakfast (EUR 20 per person)
Lobby
Exterior
Lobby
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
Glockengiesserwall 14/15, Hamburg, HH, 20095
  • Place, Hamburger Kunsthalle
    ‪1 min walk‬
  • Place, Moenckebergstrasse
    ‪4 min walk‬
  • Place, Hamburg City Hall
    ‪11 min walk‬
  • Airport, Hamburg (HAM)
    ‪21 min drive‬

Room options

View all photos for Business Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Business Room

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Standard Room

8.4 out of 10
Very good
(83 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Standard Room, 1 Single Bed

8.0 out of 10
Very good
(15 reviews)
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Business Room, 1 Double Bed (Plus)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Business Room, 1 Double Bed (Plus)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

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About this property

IntercityHotel Hamburg Hauptbahnhof

Pet-friendly hotel connected to the convention centre in Hamburg with a 24-hour front desk
Along with self parking, this smoke-free hotel has a business centre and conference space. WiFi in public areas is free. Additionally, concierge services, laundry facilities and a 24-hour front desk are on-site.
IntercityHotel Hamburg Hauptbahnhof offers 155 accommodations with minibars and a safe. Beds feature down duvets. 30-inch flat-screen televisions come with premium digital channels. Bathrooms include a shower and hairdryers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Our customers tell us they can't get enough of IntercityHotel Hamburg Hauptbahnhof's great location. During your stay, you'll be connected to the convention centre and just a quick walk from Hamburger Kunsthalle. Free WiFi in public areas, a business centre and breakfast (surcharge) are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute drive from Miniatur Wunderland and a few minutes from Hamburg Cruise Center
  • Dogs welcome for a fee
WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly IntercityHotel Hamburg Hauptbahnhof. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Hamburg hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:00 AM and 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (EUR 25 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 20 per person

Things to do

  • Art gallery
  • Shopping centre

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with premium digital channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 per person
  • Covered self-parking fee: EUR 25 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number Glockengießerwall 14/15, IntercityHotel Hamburg hauptbahnhof, IntercityHotel GmbH, DE114110290, 040248700
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

InterCityHotel Hauptbahnhof
InterCityHotel Hauptbahnhof Hotel Hamburg
Intercityhotel Hotel Hamburg
InterCityHotel Hamburg Hauptbahnhof Hotel
InterCityHotel Hamburg Hauptbahnhof
IntercityHotel Hamburg Hauptbahnhof Hotel
IntercityHotel Hamburg Hauptbahnhof Hamburg
IntercityHotel Hamburg Hauptbahnhof Hotel Hamburg

IntercityHotel Hamburg Hauptbahnhof Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 386 out of 1002 reviews
Rating 8 - Good. 403 out of 1002 reviews
Rating 6 - Okay. 138 out of 1002 reviews
Rating 4 - Poor. 48 out of 1002 reviews
Rating 2 - Terrible. 27 out of 1002 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt hotel og fint værelse. Trafikken kan ikke høres. Jeg kunne godt have brugt en el-kedel og kaffe/te på værelset. God udsigt fra tagterassen på 8. sal Jeg spiste ikke morgenmad på hotellet.
Stayed 3 nights in Oct 2025

10/10 Excellent

Masayoshi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Another couple of pillows wouldn’t have gone amiss
Stayed 1 night in Sep 2025

8/10 Good

Tomasz

Stayed 1 night in Sep 2025

8/10 Good

Tomasz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - very convenient, just a short walk to the train station, restaurants, and museums. The staff were friendly and helpful, making the stay very pleasant. The only minor issue was a slow drain in the shower cabin, but it didn’t affect my overall experience. I enjoyed my time at the hotel.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ramnarain Karttikeya Jayant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is super!! Check in and check out was super easy. Room was amazing! All in all had a really good stay.
Stayed 1 night in Sep 2025

6/10 Okay

Steffen

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Der Raum hat einfach muffig gerochen. Furchtbar. Check-in hatvsixh nciht gut funktioniert.
Stayed 1 night in Sep 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Karol jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

the hotel is placed fantastic that’s why I use it down a negative thing I have to say was that it seems like I was disturbing the receptionist when I arrived at 9 o’clock but it’s legal to have a bad day Nice breakfast And the room was clean and working, okay
Stayed 1 night in Sep 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service. Lovely receptionists
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A relaxing + comfortable overnight stay in Hamburg

Very good location across the street from the Hauptbahnhof and close to the main shopping area. Easy access to the metro in order to visit other areas of Hamburg I.e St Pauli. The hotel is nicely decorated and well maintained. The room allocated was spacious, very clean and very comfortable. There was a fridge and a bottle of free water in the room. The breakfast provided was very good with hot and cold options available. All the staff I encountered were friendly and helpful. I would definitely consider the hotel again if I was revisiting Hamburg.
Stayed 1 night in Sep 2025

8/10 Good

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Jamil Marwan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great place
Stayed 1 night in Aug 2025

2/10 Terrible

Francisco Andres

Business traveller
Disliked: Room comfort

MANAGER IS BAD!

Desde el primer día en que llegué, solicité que por favor me dieron una habitación con una cama grande y no dos camas pequeñas, me tuvieron tres días, indicándome que me cambiarían a otra habitación, luego él nunca ocurrió hasta que yo consulté en recepción y me indican que la única cama que había tenido una vista que no era favorable versus la vista que ya tenía. Cabe recalcar que la atención entregada por el manager fue pésima, en todo momento estuvo a la defensiva y no fue nada empático con el trato hacia mi persona, también cabe destacar que cada vez que le hablaba en inglés, me corregía cada palabra que él consideraba que estaba mal pronunciado. Entendiendo que su manager debería estar a la altura de su cargo y no optar, por tener actitudes como las que tiene, considerando que al ser asiático debería ser mucho más empático con otras personas de otras nacionalidades, debido a que él probablemente sufrió o ha sufrido el mismo bullying
Stayed 4 nights in Aug 2025

10/10 Excellent

Jamil Marwan

Stayed 1 night in Aug 2025

8/10 Good

Mads Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

ib

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
was there for 4 day and room was not cleaned at all
Stayed 4 nights in Aug 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Really bad pillows, hard bed. But overall okay.
Stayed 2 nights in Aug 2025

8/10 Good

Kåre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very central hotel in Hamburg

Good value for money and very central.
Stayed 2 nights in Jul 2025

6/10 Okay

Peggy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property has a terrace on the roof that offers some very nice views of the city. For the price the condition of the hotel is not good. No free wifi and mold in the sink.
Stayed 1 night in Jul 2025

10/10 Excellent

Lee

Stayed 2 nights in Jun 2025

10/10 Excellent

Myrona, Irvine

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Paolo Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay in Hamburg

I like the hotel position, near Rail Station and City Center. The room was perfect, clean and cozy. Many TV channels including Italian national channels I like to watch for news and sports. The breakfast was almost perfect.
Stayed 2 nights in Jul 2025