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Wyndham Grand Plaza Royale Hangzhou

4.5 star property

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Photo gallery for Wyndham Grand Plaza Royale Hangzhou

Exterior
Business Suite, 1 King Bed, Non Smoking | Terrace/patio
Exercise/lap pool
Dining
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Breakfast available
  • Bar
  • Pool
  • 24/7 front desk
  • Free WiFi

Explore the area

View in a map
No 555 Fengqi Road, Hangzhou, Zhejiang, 310006
  • Place, West Lake
    ‪9 min walk‬
  • Place, Hangzhou Tower Shopping Mall
    ‪13 min walk‬
  • Place, Wulin Square
    ‪16 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪29 min drive‬

Room options

View all photos for Executive Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, down duvets, minibar

Executive Room, 1 King Bed, Non Smoking

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking, Lake View

Executive Room, 1 King Bed, Non Smoking, Lake View | 1 bedroom, premium bedding, down duvets, minibar

Executive Room, 1 King Bed, Non Smoking, Lake View

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Bed Room

Premier King Bed Room | 1 bedroom, premium bedding, down duvets, minibar

Premier King Bed Room

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Bed Room

Deluxe King Bed Room | 1 bedroom, premium bedding, down duvets, minibar

Deluxe King Bed Room

8.8 out of 10
Excellent
(3 reviews)
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Business Suite, 1 King Bed, Non Smoking

Business Suite, 1 King Bed, Non Smoking | Bathroom | Combined shower/bathtub, designer toiletries, hair dryer, bathrobes

Business Suite, 1 King Bed, Non Smoking

  • 57 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mountain View Twin Room

1 bedroom, premium bedding, down duvets, minibar

Mountain View Twin Room

  • 49 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Mountain View King Room

1 bedroom, premium bedding, down duvets, minibar

Mountain View King Room

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Beds Room

Deluxe Twin Beds Room | 1 bedroom, premium bedding, down duvets, minibar

Deluxe Twin Beds Room

10.0 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • City view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Premier Twin Beds Room

Premier Twin Beds Room | 1 bedroom, premium bedding, down duvets, minibar

Premier Twin Beds Room

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Large Single Beds

About this property

Wyndham Grand Plaza Royale Hangzhou

Lakefront hotel with 2 restaurants and health club
Along with 2 restaurants, this smoke-free hotel has an indoor pool and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a rooftop terrace are on-site. Housekeeping is available on request.
Wyndham Grand Plaza Royale Hangzhou offers 293 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. A pillow menu is available. 37-inch LCD televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the overall property condition at Wyndham Grand Plaza Royale Hangzhou. During your stay, you're just a quick walk from West Lake. Features include free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Within a 15-minute walk of West Lake and Broken Bridge
Wyndham Grand Plaza Royale Hangzhou offers its guests a kids' pool, an indoor pool, a health club, and a sauna. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 7556 square feet (702 square metres) and includes conference space. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Wyndham Grand Plaza Royale Hangzhou. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Wyndham Grand Plaza Royale Hangzhou has 2 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 128 for adults and CNY 64 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Children's pool
  • Health club
  • Indoor pool
  • Sauna
  • Shopping centre

Family friendly

  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 7,556 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests are asked to contact the hotel with the name of at least one guest as it appears on their passport upon booking.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Wyndham Grand Plaza Royale Hangzhou

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 308.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 128 for adults and from CNY 64 for children
  • Rollaway bed fee: CNY 308.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:30 AM to 9:30 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Wyndham Grand Plaza Royale Hangzhou
Wyndham Royale
Wyndham Royale Hotel
Wyndham Royale Hotel Hangzhou Grand Plaza
Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou
Wyndham Grand Plaza Royale Hangzhou Hotel
Wyndham Grand Plaza Royale Hotel
Wyndham Grand Plaza Royale
Wyndham Plaza Royale Hangzhou
Wyndham Grand Plaza Royale Hangzhou Hotel
Wyndham Grand Plaza Royale Hangzhou Hangzhou
Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou

Reviews

Wyndham Grand Plaza Royale Hangzhou Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 221 out of 356 reviews
Rating 8 - Good. 102 out of 356 reviews
Rating 6 - Okay. 21 out of 356 reviews
Rating 4 - Poor. 9 out of 356 reviews
Rating 2 - Terrible. 3 out of 356 reviews

Reviews

10/10 Excellent

Jie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, steps away from West Lake and the famous Wulin night market. There are numerous restaurant options and the hotel staff were very professional
Stayed 6 nights in Jul 2025

8/10 Good

CHRISTINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, except for strong smoke smell when it’s a smoke free room. Saw a man in hallway smoking and talking to the room cleaner. I guess it’s allowed?
Stayed 2 nights in Jul 2025

10/10 Excellent

Chong Wei, Singapore

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Quiet accommodation that is near to the night market and Xihu Broken Bridge. Helpful concierge that recommended good local eateries and provided travel advices. Spacious and clean room.
Stayed 2 nights in Jun 2025

10/10 Excellent

Mai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice rooms, spacious, modern and comfortable. The hotel location is perfect, minutes of walk from West Lake and also from the night market. Staff is very nice and welcoming.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ying

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice stuff, clean room, great service and staff
Stayed 3 nights in Jun 2025

8/10 Good

Andy

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2025

8/10 Good

Mong Lee

Travelled with family
Disliked: Property conditions & facilities

A conveniently located hotel with large rooms

I would describe the Wyndham Grand Plaza as a four star hotel and not and 4.5 star. It is rather worn out and tired with a drinks lounge that offered little entertainment value and only a few armchairs in the lobby. The marble flooring is old and worn and the bath room fittings the same. The plus points are that it's well located, near the West lake and the room is very spacious. Breakfast is also quite adequate. Hangzhou, on the other hand, is a wonderful destination, green, low density (compared to other Chinese cities) with great food and nice people!
Stayed 5 nights in Apr 2025

10/10 Excellent

Xiuling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and great service. Location is awesome where close West Lake and Wulin Night Market, within 10 minutes to metro station.
Stayed 5 nights in Apr 2025

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 8 nights in Apr 2025

10/10 Excellent

Darrin

Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities
Beautiful scenery and lake side gardens
Stayed 1 night in Mar 2025

4/10 Poor

Wenjing

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Old facility, no AC at 29 degree room temperature

I was locked in the bathroom of the first room I entered because the sliding door couldn't be opened from the inside if the bathroom door was completely closed. The second room was unbearably warm at 26 degrees Celsiu and no air conditioning. The thick winter bedding made the room temperature felt unbearable which prevented me from falling asleep. It faced a night market, making it too noisy to open the balcony door to have fresh and cool air. The third room was quieter than the first two but still lacked air conditioning, with the temperature reaching 29 degrees. As a result, I decided to cancel my third night.
Stayed 2 nights in Feb 2025

10/10 Excellent

Victor

Stayed 1 night in Nov 2024

6/10 Okay

jeff

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

ng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay with reasonable sized room

What I love the most about this stay are 1. Sumptuous breakfast 2. Location and proximity to Wulin night market & West Lake 3. Customized pillow 4. View of West Lake
Stayed 2 nights in Oct 2024

8/10 Good

John

Stayed 2 nights in Oct 2024

10/10 Excellent

Shalom

Stayed 3 nights in Sep 2024

6/10 Okay

Wenjing

There was frequently no wifi or with very slow speed.
Stayed 6 nights in May 2024

8/10 Good

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

6/10 Okay

Zhuoqin

Liked: Property conditions & facilities, room comfort

Not a 5 star hotel

The hotel can only be rated as 3 star for overall services
Stayed 4 nights in May 2024

10/10 Excellent

Wei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The westlake view of the nine floor room was amazing.
Stayed 3 nights in May 2024

8/10 Good

Jun

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
I don't think this is 5 start hotel: 1) the property facilities are old, for example, the glass-door of shower room cannot prevent shower water leak to bathroom, always. 2) the swimming pool in basement is dark and dirty, with very bad smell, I didn't use but looked around. The fitting facilities and swimming pool are open to public, such as training groups, unsafe at all. 3) the main hotel entry door doesn't open to the street facing west lake (if so that'll be great), however, it's opening to a narrow street with busy traffic, looks like free-market.
Stayed 9 nights in Apr 2024

10/10 Excellent

CHANG

Stayed 2 nights in Apr 2024

10/10 Excellent

Yuwei

Stayed 11 nights in Mar 2024

10/10 Excellent

Zhen Liang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, a minute walk to West Lake