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Waldorf Astoria Jerusalem

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Interior
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Lobby
Lobby
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
26-28 Agron Street, Jerusalem, 9419008
  • Place, Mamilla Mall
    ‪5 min walk‬
  • Place, Ben Yehuda Street
    ‪7 min walk‬
  • Place, Jerusalem Great Synagogue
    ‪8 min walk‬
  • Airport, Tel Aviv (TLV-Ben Gurion)
    ‪56 min drive‬

Room options

View all photos for King Deluxe Room

King Deluxe Room | Premium bedding, memory-foam beds, minibar, in-room safe

King Deluxe Room

9.4 out of 10
Exceptional
(13 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Superior Room with Balcony

King Superior Room with Balcony | Premium bedding, memory-foam beds, minibar, in-room safe

King Superior Room with Balcony

9.0 out of 10
Wonderful
(4 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Twin Deluxe Room

Premium bedding, memory-foam beds, minibar, in-room safe

Twin Deluxe Room

9.4 out of 10
Exceptional
(6 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Grand Deluxe Room

Premium bedding, memory-foam beds, minibar, in-room safe

Twin Grand Deluxe Room

  • 42 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for King Terrace Room

King Terrace Room | Premium bedding, memory-foam beds, minibar, in-room safe

King Terrace Room

  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Junior Suite

King Junior Suite | Premium bedding, memory-foam beds, minibar, in-room safe

King Junior Suite

8.0 out of 10
Very good
(1 review)
  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Suite

One Bedroom Suite | Premium bedding, memory-foam beds, minibar, in-room safe

One Bedroom Suite

  • City view
  • 63 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for David Tower Suite

David Tower Suite | Living area | 46-inch flat-screen TV with premium TV channels, TV, DVD player

David Tower Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 70 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Accessible Superior Room

King Accessible Superior Room | Premium bedding, memory-foam beds, minibar, in-room safe

King Accessible Superior Room

  • 42 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Deluxe Room with Balcony

King Deluxe Room with Balcony | Premium bedding, memory-foam beds, minibar, in-room safe

King Deluxe Room with Balcony

9.0 out of 10
Wonderful
(7 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Twin Deluxe Room with Balcony

View from room

Twin Deluxe Room with Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Superior Room

Twin Superior Room | Premium bedding, memory-foam beds, minibar, in-room safe

Twin Superior Room

  • 38 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Ambassador Suite

Ambassador Suite | Premium bedding, memory-foam beds, minibar, in-room safe

Ambassador Suite

  • City view
  • 75 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Noble Suite

Noble Suite | Living area | 46-inch flat-screen TV with premium TV channels, TV, DVD player

Noble Suite

  • City view
  • 150 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Palace Suite

Palace Suite | Living area | 46-inch flat-screen TV with premium TV channels, TV, DVD player

Palace Suite

  • City view
  • 190 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Family Studio

King Family Studio | Premium bedding, memory-foam beds, minibar, in-room safe

King Family Studio

  • 50 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Family Room

Grand Family Room | Premium bedding, memory-foam beds, minibar, in-room safe

Grand Family Room

  • 77 sq m
  • Sleeps 4
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Family Studio King Room- 2 Adults 2 Children

Premium bedding, memory-foam beds, minibar, in-room safe

Family Studio King Room- 2 Adults 2 Children

  • Sleeps 4
  • Free Wi-Fi

View all photos for Superior King Room with Balcony

Premium bedding, memory-foam beds, minibar, in-room safe

Superior King Room with Balcony

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe King Room

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe King Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for King, Deluxe Room, 1 King Bed, Balcony

King, Deluxe Room, 1 King Bed, Balcony | Premium bedding, memory-foam beds, minibar, in-room safe

King, Deluxe Room, 1 King Bed, Balcony

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Twin Grand Deluxe Balcony - High Floor

View from room

Twin Grand Deluxe Balcony - High Floor

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Premier)

46-inch flat-screen TV with premium TV channels, TV, DVD player

Deluxe Room, 1 King Bed (Premier)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Room, 1 King Bed

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Suite, 1 Bedroom

Premier Suite, 1 Bedroom | Premium bedding, memory-foam beds, minibar, in-room safe

Premier Suite, 1 Bedroom

  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds (Premier)

46-inch flat-screen TV with premium TV channels, TV, DVD player

Deluxe Room, 2 Single Beds (Premier)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Balcony (Premier)

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony (Premier)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds, Balcony (Premier)

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Room, 2 Single Beds, Balcony (Premier)

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds (Premier Grand)

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Room, 2 Single Beds (Premier Grand)

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Waldorf Astoria Jerusalem

3 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Waldorf Astoria Jerusalem offers 226 accommodations with DVD players and minibars. Memory foam beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and laptop-compatible safes. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
The on-site spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, body scrubs and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Waldorf Astoria Jerusalem. During your stay, you're just a quick walk from Mamilla Cemetery and Pool. Enjoy features like free breakfast and free WiFi in public areas, plus 3 restaurants.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Enjoy Mediterranean cuisine while dining at The Palace
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body treatments, deep-tissue massages or reflexology at the spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a sauna
  • Just a 4-minute walk from Mamilla Mall and 8 minutes on foot from Jaffa Gate
  • Airport shuttle service available for a fee
Waldorf Astoria Jerusalem offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 14747 square feet (1370 square metres) and includes a conference centre. A fitness centre, a rooftop terrace, and a library are also featured at the luxury Waldorf Astoria Jerusalem. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Jerusalem hotel is smoke free.

Guests are served a free cooked-to-order breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11 AM.
The Palace – This restaurant specialises in Mediterranean cuisine.
The Kings Court – This restaurant specialises in local and international cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
The Garden Terrace – This restaurant overlooks the garden and specialises in Mediterranean cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Covered parking on site (surcharge)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11 AM on weekends
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • The Garden Terrace
  • The Kings Court
  • The Palace

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna

Family friendly

  • DVD player
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (14,747 square foot of space)
  • Meeting rooms

Outdoors

  • Rooftop terrace

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Lift (180 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 10 floors
  • Built in 2013
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with premium channels
  • DVD player

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for ILS 600 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Israel value-added tax (VAT) at 18%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Israel.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ILS 250 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: ILS 250 (one-way), (up to 2 years old)
  • Rollaway bed fee: ILS 600 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Waldorf Astoria Jerusalem offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Jerusalem Waldorf Astoria
Waldorf Astoria Hotel Jerusalem
Waldorf Astoria Jerusalem
Waldorf Astoria Jerusalem Hotel
Waldorf Astoria Jerusalem Hotel
Waldorf Astoria Jerusalem Jerusalem
Waldorf Astoria Jerusalem Hotel Jerusalem

Waldorf Astoria Jerusalem Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 401 out of 521 reviews
Rating 8 - Good. 65 out of 521 reviews
Rating 6 - Okay. 21 out of 521 reviews
Rating 4 - Poor. 17 out of 521 reviews
Rating 2 - Terrible. 17 out of 521 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location Superb breakfast Relaxing SPA Welcoming staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Really nice rooms, food, service, all in all fantastic
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff great location very enjoyable it’s my go too place.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Lev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a few days with two kids - very good location and quality, so anyone would understand what they are paying for. We checked a few other "luxury" hotels nearby while exploring around and, to our great surprise, we came to a conclusion that this one is most likely the best among them.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

benhoor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Verified

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel great location
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Ross

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Amazing amenities. Great location.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and friendly staff. Can’t beat the location!
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and excellent staff.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Avi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were attentive, thoughtfu and phenomenal. Breakfast was terrific.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Asaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Probably the best hotel in Jerusalem. Will definitely stay again
Stayed 2 nights in May 2023
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Sep 2022
Verified

4/10 Poor

Ashkan

Liked: Cleanliness, staff & service
Disliked: Amenities
The beds were horrible could not sleep and the air-conditioning and the heating was on all the time it was either too hard or too cold. It will not turn off on automatic.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Eitan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great and luxurious hotel. The service was amazing and welcoming. Location is superb and the room was great. We enjoyed our stay and will return
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Dorin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most wonderful experience at the Waldorf Astoria ! The staff were incredibly helpful, kind and dedicated. I would recommend anyone to come here who would love a 5 star experience!
Stayed 2 nights in May 2025
Verified

10/10 Excellent

lilia

Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect to walk to old Jerusalem The property is beautiful and clean and comfortable The food is amazing The spa is great The staff is extremely helpful and nice Love it
Stayed 5 nights in Jun 2023
Verified

10/10 Excellent

Igor

Liked: Cleanliness, property conditions & facilities
We had a great time
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

JOhann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel 5 stars

Magnifique
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well worth the stay at this hotel

We had a very comfortable stay, the service was excellent. I am not sure why there were critical reviews against this hotel.
Stayed 4 nights in Feb 2023
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and accommodating. Loved it. Will definitely stay here again. Beautiful hotel and gorgeous rooms.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

oded

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jerusalem Mamila

great location and stuff
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Rewal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Property
Stayed 5 nights in Jul 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and courteous. Food was exceptionally delicious. Highly recommend. 5 Stars
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jan 2025