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The Prime London Hotel

3.5 star property

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Photo gallery for The Prime London Hotel

Front of property
Reception
Bathtub, free toiletries, hair dryer, towels
Club Double or Twin Room | Egyptian cotton sheets, memory-foam beds, in-room safe, desk
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Free WiFi

Explore the area

View in a map
9 Knaresborough Place, London, England, SW5 0TP
  • Place, Kensington High Street
    ‪12 min walk‬
  • Place, Natural History Museum
    ‪15 min walk‬
  • Place, Hyde Park
    ‪19 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪30 min drive‬

Room options

View all photos for Club Double or Twin Room

Club Double or Twin Room | Egyptian cotton sheets, memory-foam beds, in-room safe, desk

Club Double or Twin Room

8.8 out of 10
Excellent
(6 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | Egyptian cotton sheets, memory-foam beds, in-room safe, desk

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Small Double Room, 1 Large Twin Bed

Small Double Room, 1 Large Twin Bed | Egyptian cotton sheets, memory-foam beds, in-room safe, desk

Small Double Room, 1 Large Twin Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 Large Single Bed

View all photos for Basement Small Double Room

Basement Small Double Room | Egyptian cotton sheets, memory-foam beds, in-room safe, desk

Basement Small Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Large Single Bed

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About this property

The Prime London Hotel

Hotel in London, near Kensington High Street
This hotel features free Wi-Fi in public areas.
The Prime London Hotel offers 21 accommodations with laptop-compatible safes and complimentary bottles of water. Memory foam beds feature Egyptian cotton sheets. 42-inch Smart televisions come with satellite channels and Netflix. Bathrooms include a bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at The Prime London Hotel. During your stay, you're just a quick walk from Cromwell Road. You'll find features such as free WiFi in public areas.
  • Free WiFi
  • Services include luggage storage
  • Within a 15-minute walk of Kensington High Street and Natural History Museum
The Prime London Hotel offers its guests a lift. WiFi is free in public spaces. A complete renovation of The Prime London Hotel was completed in March 2022.

Smoking is allowed in designated areas at this 3.5-star London hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Designated smoking areas
  • Renovated entire property - March 2022

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Memory foam mattress

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch smart TV with satellite channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Alcohol isn't served at The Prime London Hotel.

Property is also known as

Hotel Moonlight London
Hotel Moonlight
The Prime London Hotel Hotel
The Prime London Hotel London
The Prime London Hotel Hotel London

The Prime London Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 90 out of 145 reviews
Rating 8 - Good. 35 out of 145 reviews
Rating 6 - Okay. 12 out of 145 reviews
Rating 4 - Poor. 3 out of 145 reviews
Rating 2 - Terrible. 5 out of 145 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

hazel

Stayed 1 night in Jul 2025

8/10 Good

Vito

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff especially Sol at reception were wonderful. She could not do enough for us. However, the elevator was not working our whole stay and the air conditioning in the room was broken. We did have to walk our bags up upon checkin. The hotel did provide fans in our room. It is a lovely property that is in a great neighborhood. Would recommend hopefully the elevator and a/c get repaired.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay again. My second time in a week. So lovely that I re booked it!
Stayed 3 nights in Jul 2025

10/10 Excellent

Melonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location near Earl’s Court underground station. Also walkable to restaurants and shops. Clean comfortable room and friendly staff. Tea & coffee plus fresh fruit always available in lobby which is nice if you are on the go. Only negative was the lift was not working but the staff helped me with my luggage. Would stay here again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel

Fabulous small and friendly hotel. The bed was so comfortable with lovely duvet and pillows. The room was tastefully furnished with good quality furniture. It had a fridge and microwave.
Stayed 2 nights in Jul 2025

10/10 Excellent

Stephen

Stayed 1 night in Jun 2025

10/10 Excellent

Krishanth

Stayed 1 night in Jun 2025

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and efficient but TINY. I bumped my elbows and knees getting out of the bed very frequently. I tried to leave the hotel one morning around 6:45 AM and the elevator wasn’t working, nor could I get anybody on the phone on the emergency WhatsApp number posted. There were no stairs to the main lobby from the basement area where I was staying, so I had to exit the building through a fire escape. That’s my biggest complaint. Aside from that, the location is amazing and the hotel was clean.
Stayed 3 nights in Apr 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room
Stayed 1 night in Feb 2025

8/10 Good

Grant

Stayed 3 nights in Jan 2025

6/10 Okay

Noureddine

Travelled with family
Liked: Staff & service
I was visiting from the USA where the hotels are not as small and I understand Europe is different very tiny room, but we were there for one night on our way back to the USA , we enjoyed the neighborhood so nice , clean, safe and charming, thank you
Stayed 1 night in Jan 2025

10/10 Excellent

Paul, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay here was excellent. Our room was clean and comfortable, albeit small, however this was not a problem for us. Staff were kind and helpful, allowed us to check in early which was very much appreciated. Location is IDEAL - short walk to Earl’s Court station, Gloucester Rd dining, and Hyde Park. Good price given the last minute booking. We would absolutely stay again.
Stayed 2 nights in Jan 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute but tiny room

This was very close to the earl court station, which was nice. There were lots of restaurants near the hotel as well. The room was very small, as was the bathroom. I also felt there was too much furniture in the room given the size. The nightstand was pushed 2 feet away from the wall bc the door couldn’t open if the nightstand was against the wall. So why don’t they have a smaller nightstand?
Stayed 2 nights in Jan 2025

10/10 Excellent

Sophie

Stayed 1 night in Dec 2024

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Staff made us feel welcome and helped us with any questions we had. Room was lovely. Definitely recommend ☺️
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Catherine

Travelled with group
Lovely accommodations! Friendly and helpful staff!
Stayed 2 nights in Oct 2024

8/10 Good

Carl

Liked: Cleanliness
Very good , just right location for Albert hall
Stayed 1 night in Oct 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean small room with many amenities. Helpful and friendly.
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Aug 2024

10/10 Excellent

Krithika

Liked: Cleanliness, staff & service, property conditions & facilities
Compact, clean, friendly staff, right by the tube, room has everything one would need for a short stay. Would definitely stay again for a short solo trip!
Stayed 1 night in Aug 2024

10/10 Excellent

David

Stayed 2 nights in Aug 2024

4/10 Poor

Steven

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Not a Great Place to Stay

To say the room was small would be a significant understatement! It’s right on the ground floor and you can basically see people walking back-and-forth in front of the windows at all times all the way up until about one in the morning. Also, the air conditioning does not work in the room at all, and there are no screens on the windows so you can’t leave the windows open at night because people can see and reach right into the room from the street and the air conditioning doesn’t work so the room stays hovering around 84°F! The bathroom has no shower curtain on the tub and the removable handle moves while the water is on.
Stayed 3 nights in Jul 2024

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