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Normandie Hotel

2.5 star property

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Photo gallery for Normandie Hotel

Exterior
Lobby
Restaurant
Lobby
Triple Room, Ensuite

Reviews

5.4 out of 10

Popular amenities

  • Business services
  • 24/7 front desk

Explore the area

View in a map
96 Sussex Gardens, Paddington, London, England, W2 1UH
  • Place, Hyde Park
    ‪7 min walk‬
  • Place, Kensington Gardens
    ‪7 min walk‬
  • Place, Marble Arch
    ‪14 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪59 min drive‬

Room options

View all photos for Triple Room, Ensuite

Triple Room, Ensuite

Triple Room, Ensuite

  • 14 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room, Ensuite

Single Room, Ensuite

Single Room, Ensuite

  • 7 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite

Standard Double Room, Ensuite

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior
Wedgewood Hotel
London City Centre
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • 24/7 front desk
3.4 out of 5, 1,000 reviews
The price is €76
includes taxes & fees
31 May - 1 Jun
Wedgewood Hotel

About this property

Normandie Hotel

A 24-hour front desk, a computer station and free Wi-Fi in public areas are available at this smoke-free hotel. Other amenities include multilingual staff assistance. Housekeeping is not available.
Normandie Hotel offers 14 accommodations.
During your stay at Normandie Hotel, you're just a quick walk from Hyde Park. Enjoy features like free WiFi in public areas.
  • Free Wi-Fi in some public areas
  • Amenities include a computer and multilingual staff
  • Within a 10-minute walk of Hyde Park and Kensington Gardens
Normandie Hotel offers its guests multilingual staff. A computer station is on site and WiFi is free in public spaces.

This London hotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Multilingual staff
  • No housekeeping service

Business services

  • Computer station

Accessibility

  • No lift

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Normandie Hotel London

Normandie London

Normandie Hotel London, England

Normandie Hotel London

Normandie London

Hotel Normandie Hotel London

London Normandie Hotel Hotel

Normandie

Hotel Normandie Hotel

Normandie Hotel Hotel

Normandie Hotel London

Normandie Hotel Hotel London

Normandie Hotel Reviews

Reviews

5.4
Rating 10 - Excellent. 54 out of 799 reviews
Rating 8 - Good. 159 out of 799 reviews
Rating 6 - Okay. 229 out of 799 reviews
Rating 4 - Poor. 178 out of 799 reviews
Rating 2 - Terrible. 179 out of 799 reviews

6.0/10

Cleanliness

6.2/10

Staff & service

4.4/10

Amenities

5.0/10

Property conditions & facilities

Reviews

6/10 Okay

Jorge Alberto

Travelled with group
Room. It seems like mattress is same edge queen Elizabeth. The springs creak and dig into your back. Also, there was no wifi included, room doesn't have its own heater and was so cold.
Stayed 3 nights in Feb 2026

2/10 Terrible

AKHIL

Business traveller
Disliked: Cleanliness, staff & service, amenities
Terrible hotel - nothing works here no hot water, no heaters in the room, nasty bedsheets, no wifi. All bathroom fittings are broken. And no one in the property to address any issues. Never go to this place, its a scam.
Stayed 6 nights in Oct 2025

2/10 Terrible

Hassan

Disliked: Cleanliness, staff & service, amenities
I got scammed, paid for 3 nights and when i got there they said it’s fully booked, till now I haven’t received my refund.
Stayed 3 nights in Dec 2025

10/10 Excellent

Siddharth

Stayed 3 nights in Dec 2025

6/10 Okay

Emy

Travelled with group
Disliked: Staff & service, amenities
Expect what you paid for and it'll be okay. We got room 7 and the twin bed's mattress was broken but still managed to sleep fine. I don't mind cold showers so barely warm water didn't bother me much, but it's worth nothing
Stayed 2 nights in Dec 2025

8/10 Good

Ben

Liked: Cleanliness, staff & service
Really couldn’t fault things. Clean and warm rooms, of a decent size
Stayed 2 nights in Dec 2025

4/10 Poor

Desmond

Business traveller
Disliked: Amenities, property conditions & facilities
There was no hot water and this was at 7am. Is there anyway to get compensation
Stayed 1 night in Dec 2025

4/10 Poor

Michael

Stayed 6 nights in Nov 2025

4/10 Poor

Peter

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
No WiFi! No hot water in cold mornings and no bucket or bowl provided! And the receptionist (Williams) unwilling to help or may be, he is helpless! Quite a terrible experience
Stayed 5 nights in Nov 2025

2/10 Terrible

Gene

Disliked: Cleanliness, amenities, property conditions & facilities
What a bad experience, and a poor recommendation !! The hotel credit card reader did not work !! They told me I needed to check in and “pay” on line !! Their internet DID NOT work !! I wasted 45 minutes try to check in, with these clowns !! Very bad experience !!
Stayed 6 nights in Nov 2025

8/10 Good

Andrey

Stayed 4 nights in Oct 2025

2/10 Terrible

Roweliza

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2025

2/10 Terrible

Benny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No heating in the shower. The heating was only turned on during our second night and stopped again. We had to have cold shower which is terrible for out toddler. Radiator is off as well we need to triple our blanket to keep warm. No staff to help us since front desk was empty the whole time. Not recommended for anyone who is looking for a place to stay. 👎😠
Stayed 2 nights in Oct 2025

2/10 Terrible

Mitchell, London

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was dirty not do to lack of cleaning. It is clear the owner had not put any money into the hotels upkeep. There was no hot water during my entire stay nor did the internet work properly. I would recommend Expedia consider delisting this property until it’s upgraded.
Stayed 7 nights in Oct 2025

6/10 Okay

Joao

Disliked: Room comfort
We stayed for 2 nights.The location is great, just 5 min walking from Paddington station. Before the minimal interaction we had we Hotel staff, we can say they are not particularly friendly although helpful. Our resting could be way better. Unfortunately the mattress was terrible and completely worn out. Also, the room walls could have a better sound proof isolation.
Stayed 2 nights in Oct 2025

4/10 Poor

Sara Maritza

Disliked: Staff & service, amenities, property conditions & facilities
This is a very old property with old everything. The mattresses have springs, very uncomfortable for me. At check in. I was not offered Wi-Fi and I forgot to ask. Two days later, I tracked down housekeeping and finally received new Wi-Fi network and Password. Posted information inside room was outdated. If you shower before 7:30am you will have an ice cold shower. Housekeeping turns on the boiler at 7:30 A.M. The toilet seat is wonky and slips off to one side while using it, very annoying. For me, the only thing going for this property is the closeness to Paddington tube station/train
Stayed 5 nights in Oct 2025

8/10 Good

Bruce

Liked: Cleanliness
Clean and central
Stayed 1 night in Oct 2025

6/10 Okay

Lisa

Stayed 4 nights in Sep 2025

2/10 Terrible

Viditi

Business traveller
Disliked: Property conditions & facilities
There was no water in the shower and the basin.
Stayed 1 night in Sep 2025

6/10 Okay

Hermann

Travelled with family
Liked: Cleanliness
Disliked: Room comfort

General

Los recepcionistas muy mal voluntad, y malos tratos. La cama mala, colchón todo vencido. Baño bueno, ducha caliente. Todo muy limpio.
Stayed 4 nights in Sep 2025

6/10 Okay

Khalid A.

Liked: Cleanliness, room comfort
Disliked: Staff & service
They do not have refregrator for diabetic ansiline peps to keep on.
Stayed 1 night in Sep 2025

4/10 Poor

Filomena

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I liked about this hotel is the location and proximately to the subway station, restaurants and stores. Staff did a good job of cleaning the room. The room was dated and moldy, bed was uncomfortable, no hot water, no staff available after the morning, shotty Wi-Fi, only two poor quality towels were provided for the entire day, no hand towels, and no hair blow dryer. If there was a situation no one was on the premise after the morning cleaning. Not good!
Stayed 4 nights in Aug 2025

6/10 Okay

Alvin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No Tea Service in the Room a must for a London Hotel! No Breakfast even though it said Breakfast. No One at the Front Desk.
Stayed 5 nights in Aug 2025

4/10 Poor

Adam

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Shower stupid. kettle, burnt elements. no milk. Nobody on the desk to try and work things out.
Stayed 2 nights in Aug 2025

4/10 Poor

jason

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We booked this property as the price was reasonable, we went to check in but nobody was there, there was a post it note on the front door saying go next door for check in which we did and greeted by an extremely rude man, there was mot hot water on the 1st day of stay and the property in my opinion was in a poor state of repair and Very dated however the room was clean here was an extractor fan cover missing in the bathroom exposing live cables amongst other issues, we wanted to report this on our stay but there was no staff at the property, ii reported this to Expedia who I wil say were very helpful in offering us alternative accommodation
Stayed 2 nights in Aug 2025

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