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The Lancaster Hotel

4.0 star property

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Photo gallery for The Lancaster Hotel

Lobby
Property entrance
Lobby
Lobby
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View in a map
36 Lancaster Gate, Bayswater, London, England, W2 3NP
  • Place, Kensington Gardens
    ‪2 min walk‬
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Paddington Central
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪62 min drive‬

Room options

View all photos for Superior Double Room, Ensuite

Superior Double Room, Ensuite | Iron/ironing board, free WiFi, bed sheets

Superior Double Room, Ensuite

7.0 out of 10
Good
(6 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Triple Room, Ensuite

Superior Triple Room, Ensuite | Iron/ironing board, free WiFi, bed sheets

Superior Triple Room, Ensuite

7.0 out of 10
Good
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Suite, Ensuite

Superior Suite, Ensuite | Iron/ironing board, free WiFi, bed sheets

Superior Suite, Ensuite

8.0 out of 10
Very good
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Twin Room, Ensuite

Superior Twin Room, Ensuite | Iron/ironing board, free WiFi, bed sheets

Superior Twin Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite | Iron/ironing board, free WiFi, bed sheets

Standard Double Room, Ensuite

7.4 out of 10
Good
(29 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

The Lancaster Hotel

This smoke-free hotel features a restaurant, a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Other amenities include multilingual staff assistance.
The Lancaster Hotel offers 46 air-conditioned accommodations with complimentary bathrobes and a hairdryer. 32-inch flat-screen televisions come with satellite channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Our customers tell us that they can't get enough of the helpful staff at The Lancaster Hotel. During your stay, you're just a quick walk from Hyde Park. Free WiFi in public areas, a restaurant and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include tour or ticket assistance and luggage storage
  • Steps from Kensington Gardens and 7 minutes on foot from Hyde Park
There's a restaurant on site. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and room service (during limited hours) are also featured at The Lancaster Hotel.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
The Lancaster Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.99 per person
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14.99 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Guards Hotel
Guards Hotel London
Hotel Guards
Hotel Guards London
Hotel London Guards
London Guards
London Guards Hotel
Guard Hotel London
Arbor Hyde Park Hotel
Arbor Hyde Park London
Arbor Hyde Park
Arbor Hyde Park Hotel London, England
Signature Townhouse Hyde Park Hotel London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
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London Signature Townhouse Hyde Park Hotel
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London Guards Hotel
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Signature Hyde Park London
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Signature Townhouse Hyde Park Hotel London

The Lancaster Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 275 out of 948 reviews
Rating 8 - Good. 369 out of 948 reviews
Rating 6 - Okay. 196 out of 948 reviews
Rating 4 - Poor. 62 out of 948 reviews
Rating 2 - Terrible. 46 out of 948 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Cora

Travelled with family and small children
Liked: Property conditions & facilities
Mini fridge had food in it from previous guest when we arrived. We asked to have it removed and cleaned out, this was not done. We had to remove the food ourselves. Beds not comfortable.
Stayed 3 nights in Feb 2026

6/10 Okay

Rudmila

Liked: Cleanliness
Rooms are clean and new. Service is poor. Heating didn't work in Feb in London, and they ignored my requests to fix it until the 4th time I mentioned it in 2 days. They sent a space heater. Don't take room 10 if you can go up and down stairs or have heavy bags. No help with that is available.
Stayed 2 nights in Feb 2026

10/10 Excellent

chris

Stayed 1 night in Feb 2026

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, amenities
Easy check in with friendly staff. clean and quiet room. Excellent location and great value price.
Stayed 2 nights in Feb 2026

8/10 Good

Denise

Stayed 1 night in Feb 2026

4/10 Poor

Sadie

Travelled with group
Disliked: Cleanliness, amenities
One of the rooms had tiny jumping bugs in !! It was only for one night and they were in the bathroom so we sucked it up and stayed but I wouldn’t stay again and shower wouldn’t get hot
Stayed 1 night in Feb 2026

10/10 Excellent

shamaila

It was good and clean
Stayed 1 night in Feb 2026

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were absolutely awesome! The gentleman that was there at 4 am when we checked out went above and beyond what was expected! My husbands neck pillow fell off his suitcase in the elevator and this gentleman ran two blocks to catch us to return it!
Stayed 4 nights in Feb 2026

10/10 Excellent

Stuart

Stayed 1 night in Feb 2026

10/10 Excellent

Isabella

Liked: Cleanliness, amenities, property conditions & facilities
The best hotel I’ve stayed in in London
Stayed 5 nights in Feb 2026

6/10 Okay

Chris

Stayed 1 night in Feb 2026

8/10 Good

Nathan

Liked: Cleanliness, staff & service
Clean room. Helpful staff
Stayed 2 nights in Feb 2026

8/10 Good

Christina

Business traveller
Liked: Cleanliness, property conditions & facilities
Check in was straight forward, location was good - close to the tube station, and Hyde park. It was a little tricky to find a nice looking restaurant within 10 mins walking distance, but that's personal taste. The hotel is located on a lovely tradition street which was nice, and the coffee machine in the lobby was a nice touch. Bed was comfortable, good sized bathroom and it was all clean too. The common area downstairs was ok, but some updating/modernization would be great, especially to the hall ways, a little bar or somewhere for cold drinks and snacks would be nice too. This would make it 4 star. Overall a nice stay.
Stayed 1 night in Feb 2026

10/10 Excellent

Christopher

Stayed 6 nights in Jan 2026

8/10 Good

Andrew

Stayed 2 nights in Feb 2026

10/10 Excellent

Muhammad Kabir

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and the staff were extremely friendly and helpful. I'm looking forward to coming back again. This is definitely my new place to stay whenever I'm in London!
Stayed 2 nights in Feb 2026

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were lovely they couldn’t do enough for you, room was ok, mattress on the big bed wasn’t great, pillows are very flat, 2 plug sockets were burnt out so couldn’t be used. Carpet was very dusty. Cups could be bigger for a tea or coffee & replenished daily. Apart from a few minor details that could be fixed we were happy with the location
Stayed 2 nights in Jan 2026

10/10 Excellent

Stephen

Stayed 2 nights in Jan 2026

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff very good,very friendly.Room clean and bed comfortable. Only thing that let it down was the smoke alarm in the room,bright green light.I like a dark room when sleeping and the light is to bright.
Stayed 1 night in Jan 2026

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Clean staff superb highly recommend
Stayed 4 nights in Jan 2026

10/10 Excellent

Corey

Liked: Cleanliness, amenities, property conditions & facilities
Other than a small appliance (coffee maker) that needed replacement because it was not working properly, the room itself, location, staff and all around quality of the hotel was very good, reasonably priced for its value, and would be recommended for guests and visitors who want convenient access to Paddington Stn (and the very efficient and well-connected Elizabeth Line, and other lines/tube hubs of Paddington incl. LHR airport!) as well as lovely Kensington Gardens/Hyde Park. Overall recommended for mid-priced and good value stays in Central London.
Stayed 2 nights in Jan 2026

10/10 Excellent

Luke

Stayed 4 nights in Jan 2026

10/10 Excellent

Mehvr

Travelled with family
Liked: Cleanliness, amenities
Amazing room, great breakfast. Amenities were good. Stayed for 6 days with my family and thoroughly enjoyed.
Stayed 6 nights in Jan 2026

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities
Staff were great, room was warm & clean- location is amazing for the cost. Only one star down as don't expect a 4 star hotel, but we will revisit.
Stayed 1 night in Jan 2026

8/10 Good

Hiromi

Stayed 1 night in Jan 2026