The Craven Hotel

3.0 star property

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Photo gallery for The Craven Hotel

Property entrance
Interior detail
Shower, free toiletries, hair dryer, towels
Double Room | Soundproofing, iron/ironing board, free WiFi, bed sheets
Reception hall

Reviews

5.0 out of 10

Popular amenities

  • Free Wi-Fi
  • 24/7 front desk

Explore the area

View in a map
10-11 Craven Terrace, Paddington, London, England, W2 3QD
  • Place, Kensington Gardens
    ‪3 min walk‬
  • Place, Hyde Park
    ‪5 min walk‬
  • Place, Queensway
    ‪7 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪38 min drive‬

Room options

Single Room

  • 7 sq m
  • Sleeps 1
  • 1 Single Bed

Standard Twin Room

  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

The Craven Hotel

Victorian hotel in London with a 24-hour front desk
Along with concierge services, this smoke-free hotel has a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Additionally, a front desk safe, multilingual staff assistance and a reception hall are on-site. Housekeeping is available on request.
The Craven Hotel offers 39 accommodations with a hairdryer and free toiletries. Digital televisions are provided.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on request and an iron/ironing board can be requested.

During your stay at The Craven Hotel, you're just a quick walk from Hyde Park. You'll find features such as free WiFi in public areas and concierge services.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Within a 10-minute walk of Hyde Park and Kensington Gardens
The Craven Hotel offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi.

This 3-star London hotel is smoke free.


Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 4 floors
  • Reception hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch TV with digital channels

More

  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Craven Hotel offers transfers from the train station. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Craven Hotel
Craven Hotel London
Craven London
Hotel Craven
England
The Craven Hotel Hotel
The Craven Hotel London
The Craven Hotel Hotel London

The Craven Hotel Reviews

Reviews

5.0
Rating 10 - Excellent. 33 out of 577 reviews
Rating 8 - Good. 100 out of 577 reviews
Rating 6 - Okay. 138 out of 577 reviews
Rating 4 - Poor. 152 out of 577 reviews
Rating 2 - Terrible. 154 out of 577 reviews

5.8/10

Cleanliness

6.2/10

Staff & service

3.8/10

Amenities

4.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Graeme

Disliked: Cleanliness, staff & service, property conditions & facilities
I would never, EVER stay in this hotel again. What an absolute joke. “Deluxe”? Please. That word implies luxury and quality — this place is the total opposite. From the moment I arrived, the staff looked lost and uninterested. After checking in, I found a broken toilet seat, an old, uncomfortable mattress with worn-out sheets, no towels or toiletries, and a room that hadn’t seen a proper clean in ages. I asked to speak to the manager and went out for a walk. When I came back, my room door was wide open. At first, I thought I’d left it that way — until the manager turned up and casually said, “He is fixing toilet.” Leaving a guest’s room unlocked with their belongings inside? Totally unacceptable. When I raised my concerns again, the manager actually told me, “Guests make the rooms dirty.” Clearly, they don’t care. I was eventually moved — to a room just as bad. This one had a toilet partly wedged under the sink, barely enough space to get to the shower, and a fixed showerhead spraying either your face or the back of your head. Several plug sockets were also damaged. This hotel is filthy, cramped, and horribly run. It needs a full renovation and staff who actually care. Avoid at all costs.
Stayed 2 nights in Oct 2025

4/10 Poor

Anneli

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room wasnt clean. The carpet was dirty. The bed was lumpy and very uncomfortable. The sink and shower didnt drain property. There were no towels in the room but the staff were lovely and gave me some on request. No hairdryer or kettle in the room.
Stayed 1 night in Oct 2025

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Mohammed

Stayed 2 nights in Sep 2025

4/10 Poor

Thalia

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very small room
Stayed 1 night in Jul 2025

4/10 Poor

Kate

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I’ll start with the positive. The two young guys on reception were very polite, respectful and helpful. That is unfortunately where the positives end. It’s incredibly shabby & run down. The single room was like a prison cell. Tiny, drab and no light through a tiny window high up a wall facing a vestibule not outside. Dirty bathroom, which the receptionist did organise another clean. Towels & hairdresser on request. Lights so bright it was like being in a solarium. Scuffs all over the walls, springy bed, dank furniture. Paper thin walls so you can hear every thump, cough, bang, door etc. excruciating. Apart from the lovely staff. Avoid. Oh, the area is great though and right next to the station!
Stayed 2 nights in Oct 2025

2/10 Terrible

Christina

Travelled with group
Disliked: Cleanliness, staff & service, room comfort

Disgusting HOTEL ...!!

Everything about that hotel is disgusting
Stayed 2 nights in Oct 2025

4/10 Poor

Christina, North Vancouver

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There is a lot that could be done to make the stay more enjoyable. While the location was excellent and the staff friendly, the space is not very clean and there is a strong odour on the property. I saw small ants (or bugs of some kind - not bed bugs) in my room, and the walls and flooring were very well worn. An upgrade in paint, linen, and towels would be an easy and more affordable way to enhance the environment. If you are a larger, taller, or disabled person it is not accessible. The washroom is incredibly small, and you cannot sit on the toilet without hitting the sink. There is no way someone in a wheel chair or is plus size could comfortably use the facilities; if at all. I found the cost affordable for the area, though improvements are definitely needed before I would book again.
Stayed 3 nights in Oct 2025

8/10 Good

Adam

Stayed 1 night in Sep 2025

4/10 Poor

Vamse

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You should not rate this as 3 star property. At the best this is comparable to a motel. The room was extremely small
Stayed 2 nights in Sep 2025

2/10 Terrible

Harish

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not very good. Booked a deluxe double and sorry to say it was disgusting. Nothing deluxe about it. Dirty, tired and tiny. No tea coffee facilities. Moved to another room and no hot water. Moved again which was a lot better but the hotel is not clean or hygienic. For the price you pay it’s just not worth it. I come a lot on business here but will try and avoid this hotel
Stayed 2 nights in Sep 2025

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

Paid for 3 nights and stayed for one. The pictures are incredibly deceptive. The room wreaked of rubbing alcohol and mold which caused headaches and nausea. We kept the window open and it still didn’t help. The shower didn’t drain, the walls had smashed bugs on it, it was so small we couldn’t walk around our bed, there was a hole in the wall that was covered by the headboard. The small tv that was the size of a laptop screen didn’t work. Also didn’t come with any amenities. Staff was rude to incoming guests. Do not stay here. The only positive to this place is location. We ended up going to another hotel further away. Save yourself time and money and book a different hotel
Stayed 3 nights in Sep 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bedbugs
Stayed 2 nights in Sep 2025

4/10 Poor

zheng

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

Sachin

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

M W

Stayed 1 night in Sep 2025

2/10 Terrible

JALAL

Stayed 1 night in Sep 2025

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful! Situated in a beautiful, great location, near transportation, numerous dining options. My favorite aspect of it is that it’s near Hyde park!
Stayed 4 nights in Sep 2025

4/10 Poor

sophia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

p

the overall experience was poor the room definitely needs a re paint as it is runned down. The bed is uncomfortable the walls are grubby and the bathroom was ridiculously tiny you didn’t even have space to sit on the toilet as the sink was practically on top of you- aswell no hot water from the shower just pure coldness! It was very noisy at night time too, the service wasn’t very good either we had to wait a couple hours for some extra pillows. if your looking for a cheap place to stay then stay here lol!
Stayed 1 night in Sep 2025

6/10 Okay

Alexander job

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Good location but toilet and washbasin to improve

A very small room but centrally located in Paddington which is a very big advantage and a few minutes walk from the Underground station at Paddington and also Direct connection to the London Heathrow. The toilet as well as wash basin are made where it’s both very difficult to use.
Stayed 4 nights in Sep 2025

8/10 Good

ANNE MARIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t waste your money!!!

I got there early and told to come back at three, came back and had to wait over 15 minutes for someone to come and check me in. The room was small and the shower was even worse because you had to manoeuvre yourself to get in. The mattress was terrible, could not get comfortable and had hardly any sleep, I will never go there again and would not recommend it to anybody!!
Stayed 1 night in Aug 2025

4/10 Poor

Raman

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Naadra

Disliked: Cleanliness, staff & service, property conditions & facilities
AVOID!! AVOID!! AVOID AT ALL COST!!!!! THIS PLACE SHOULDN'T EVEN BE CALLED A HOTEL, DOESN'T DESERVE 1 STAR - MORE LIKE - 10... WISH I HAD READ THE REVIEWS PRIOR TO BOOKING THIS, LESS THAN 5HRS OF TRAVELLING TO LONDON (USUALLY I DO READ THE REVIEWS)!!! WHAT EVERYONE HAS COMMENTED ARE CORRECT... THIS HOTEL IS THE WORST EVER HOTEL IN THE WORLD!! WORST HOTEL I'VE EVER STAYED IN!! EVEN A HOSTEL IS WAY BETTER THAN THIS DUMPSTER . STAFF ARE INCOMPETENT AND USELESS!!! MY EXPERIENCE OF THIS DUMPSTER!!! ARRIVED ON THURSDAY 11TH, ARRIVED EARLY. WANTED TO CHARGE ME £10 FOR BEING 45MINS EARLY AND WANTING TO CHECK IN!! NO CHANCE!! WHEN I FINALLY GOT CHECKED IN, ROOM G101, DISGUSTING/FILTHY. TV WASN'T WORKING, NO REMOTE CONTROL (WASN'T FIXED DURING MY STAY), BATHROOM WAS BEYOND BELIEF; WASN'T EVEN CLEANED, CRACKED TILES, TOILET SEAT BROKEN, NO BLINDS IN THE TOILET. TOLD THEM ABOUT TV AND BATHROOM... SURPISE SURPRISE TV DIDN'T GET FIXED AND THEY MADE UP AN EXCUSE; HANDYMAN DIDN'T TURN UP!? YEAH, OK!! EVERY NIGHT I HAD TO COMPLAIN TO THE NIGHTSHIFT STAFF (GETTING OUT OF MY BED IN MY PJS TO ATTEND RECEPTION), ABOUT THE GUESTS IN ROOM G102, AND THE ROOM ABOVE. BETWEEN THE HOURS OF 10PM -2AM!!! ROWDY, BANGING DOORS!! THE NOISE THESE TWO ROOMS WERE MAKING WAS ABSOLUTELY OUTRAGEOUS!!! THE USELESS INCOMPETENT NIGHT STAFF CONTINUED TO JUST ALLOW THIS BEHAVIOUR TO GO ON WITHOUT THESE GUEST HAVING ANY RESPECT FOR OTHER GUEST THAT WAS SLEEPING. ON SATURDAY WHEN I HAD TO COMPLAIN YET AGAIN (SEVERAL TIME
Stayed 4 nights in Aug 2025

8/10 Good

Nowlan

Travelled with family
Liked: Staff & service
No
Stayed 2 nights in Aug 2025