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Hotel Pullman ZamZam Makkah

5.0 star property

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Photo gallery for Hotel Pullman ZamZam Makkah

Relax in this stylish living room with a high ceiling and breathtaking city views.
Relax in a spacious room with a large bed, wooden headboard, and city view.
Enjoy a diverse spread of international cuisine at our buffet, featuring fresh breads, pastries, salads, and seasonal fruits.
Reception area with a modern design, featuring a reception desk, office chairs, and a potted plant.
Experience a sleek and stylish space with hairdressing chairs, mirrors, and a central vanity.

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Abraj Al-bait., Central Area Ajyad, Makkah, 21955
  • Great Mosque of Makkah
    ‪2 min walk‬
  • Abraj Al-Bait Towers
    ‪2 min walk‬
  • Kaaba
    ‪6 min walk‬

Room options

View all photos for Classic Room, 2 Single Size Beds, Haram Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Single Size Beds, Haram Courtyard View

7.2 out of 10
Good
(7 reviews)
  • Sleeps 5
  • 2 Single Beds

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Single Size Beds, Haram View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Single Size Beds, Haram View

  • 37 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Classic Room, 3 Single Size Beds, Haram View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 3 Single Size Beds, Haram View

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 3 Single Beds

View all photos for Classic Room, 3 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 3 Single Size Beds, City View

  • Sleeps 4
  • 3 Single Beds

View all photos for Deluxe Room, 2 Single Size Beds, Partial Kaaba View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Room, 2 Single Size Beds, Partial Kaaba View

  • Sleeps 5
  • 2 Double Beds

View all photos for Classic Accessible, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Accessible, 2 Single Size Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Deluxe Room, 2 Double Beds (Haram View)

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Room, 2 Double Beds (Haram View)

  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 2 Single Size Beds, Haram Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Room, 2 Single Size Beds, Haram Courtyard View

  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Junior Suite, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Junior Suite, 2 Single Size Beds, City View

  • Sleeps 6
  • 2 Single Beds

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View | 1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

  • Sleeps 7
  • 1 King Bed

View all photos for Classic Room, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Single Size Beds, City View

7.6 out of 10
Good
(34 reviews)
  • 37 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Classic Junior Suite, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Junior Suite, 2 Single Size Beds, City View

  • 45 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for Classic Suite, Multiple Beds, Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Suite, Multiple Beds, Courtyard View

  • Sleeps 7
  • 1 Double Bed and 2 Single Beds

View all photos for Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

  • City view
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 4 Single Size Beds, City View

Classic Room, 4 Single Size Beds, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 4 Single Size Beds, City View

7.0 out of 10
Good
(6 reviews)
  • 37 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Deluxe Room, 2 Single Size Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, Select Comfort beds

Deluxe Room, 2 Single Size Beds, City View

  • Sleeps 5
  • 2 Double Beds

Similar properties

Indulge in a sumptuous spread of roasted chicken, rice, and vegetables at our buffet, featuring multiple serving stations with a variety of options.

Swissôtel Makkah

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.4 out of 5, Excellent, (1002)
The price is €247
for 1 room
includes taxes & fees
1 Aug - 2 Aug
Swissôtel Makkah

About this property

Hotel Pullman ZamZam Makkah

Luxury hotel connected to a shopping centre in Makkah with 2 restaurants
Along with 2 restaurants, this hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Additionally, valet parking, 24-hour room service and conference space are on-site. Housekeeping is available on request.
Hotel Pullman ZamZam Makkah offers 1315 accommodations with minibars and a safe. This accommodation offers separate dining areas and includes desks. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. This Makkah hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

The breakfast at Hotel Pullman ZamZam Makkah gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Great Mosque of Makkah. Features include free WiFi in public areas, plus 2 restaurants and a coffee shop/cafe.
  • Free WiFi
  • Options for a bite to eat include 2 restaurants and a coffee shop
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the breakfast and the location
  • Steps from Great Mosque of Makkah and Abraj Al-Bait Towers
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. A computer station is on site and WiFi is free in public spaces. Business amenities include meeting rooms and limo/town car service. A library, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Pullman ZamZam Makkah. For a fee, parking is available.

Smoking is allowed in designated areas at this Art Deco Makkah hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Al Zahra – This restaurant serves breakfast, lunch and dinner.
Al Yasmine – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Tea Garden – This coffee shop specialises in international cuisine and only serves light fare. Open 24 hours.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, French, Hindi, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (SAR 400 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 90 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Al Yasmine
  • Al Zahra
  • Tea Garden

Things to do

  • Library
  • Shopping centre

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 33 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 AM
Early check-in subject to availability
Early check-in fee: SAR 400
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: SAR 400

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The property will be renovating from 19 July 2023 to 15 July 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 400.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 90 per person
  • Valet parking fee: SAR 400 per day
  • Early check-in fee: SAR 400 (subject to availability)
  • Late check-out fee: SAR 400 (subject to availability)
  • Rollaway bed fee: SAR 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 10001442
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served or allowed at Hotel Pullman ZamZam Makkah.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Hotel Pullman ZamZam Makkah
Hotel Pullman ZamZam Makkah Mecca
Pullman Makkah Hotel
Pullman ZamZam Hotel
Pullman ZamZam Makkah
Pullman ZamZam Makkah Mecca
ZamZam Makkah Hotel
ZamZam Pullman
ZamZam Pullman Hotel
ZamZam Pullman Makkah Hotel
Pullman Zamzam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel
Hotel Pullman ZamZam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel Makkah

Hotel Pullman ZamZam Makkah Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 355 out of 1000 reviews
Rating 8 - Good. 202 out of 1000 reviews
Rating 6 - Okay. 168 out of 1000 reviews
Rating 4 - Poor. 109 out of 1000 reviews
Rating 2 - Terrible. 166 out of 1000 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Md

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good hotel for family
Stayed 6 nights in Apr 2025

10/10 Excellent

ABDUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 7 nights in Apr 2025

10/10 Excellent

MEH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this stay and highly recommend
Stayed 1 night in Apr 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, amenities, property conditions & facilities
The only problem is the elevator issue
Stayed 10 nights in Apr 2025

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 4 nights in Mar 2025

10/10 Excellent

SYED

Stayed 2 nights in Apr 2025

10/10 Excellent

Mohammed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very close to the Haram
Stayed 3 nights in Apr 2025

6/10 Okay

HAYATH

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean and convenient.
Stayed 4 nights in Mar 2025

2/10 Terrible

Sam

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
By far the worse hotel experience I have had in my last 40 years of traveling, the food was very poor quality, when we arrived at the restaurant, most of the items are gone or very little left . We paid the food we did not use the facilities. We paid the upgrade,and paid for we did not get . Saud promised us new room, he told us the room is not ready , after couple hours we checked out of our room to know the room is not there , they had a change of heart . The only person who refused to give us the room won’t even tell us his name . He was very dismissive and short walked away and ignored us . In the end was not what this hotel promised to be , should be 2 star hotel due to the staff behavior toward many guests not us only . Would not recommend it to any person. Many hotels in the surrounding neighborhoods are by far much better staffed.
Stayed 2 nights in Mar 2025

8/10 Good

M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Masjid Al Haram
Stayed 3 nights in Apr 2025

10/10 Excellent

Naweedullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2025

6/10 Okay

HAYATH

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Terrible service. Decent food. Old bathrooms and carpets. Needs a lot of improvement in customer service.
Stayed 1 night in Mar 2025

6/10 Okay

Triviana

Travelled with family
Liked: Amenities
When check in was too slow, so i need wait the line more than 1 hours
Stayed 4 nights in Mar 2025

10/10 Excellent

Rubina A

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice and Convinient
Stayed 4 nights in Mar 2025

10/10 Excellent

Abdulsabur, Ibadan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Mar 2025

6/10 Okay

Alghassimou

Stayed 4 nights in Mar 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont go there

I wouldn’t recommend this hotel at all. We booked a hefty price for two beds and when we tried to check in they tried to rip us off by asking for more money which is unacceptable. Pictures showed full haram view and as per my booking I deserve a full haram view, they made me wait almost 4hours to give me a partial haram view! 4hours sitting on the floor waiting for a check in when I just came from trip and did umrah and tired!! Completely unacceptable The room was very old and dirty service is bad
Stayed 1 night in Mar 2025

10/10 Excellent

Hammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need renovation but they are nice and clean. The service staff is very nice. The food and beverage selection was great. Very convenient location.
Stayed 3 nights in Mar 2025

4/10 Poor

Hera

Stayed 4 nights in Mar 2025

8/10 Good

Ahmad

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Mar 2025

6/10 Okay

Nauman

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Hana

Liked: Cleanliness, amenities
Great
Stayed 6 nights in Jan 2025

8/10 Good

Maks

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was older versions of room, washroom wasn't efficient water dripping on a floor every time you taken Shower, room temperature wasn't manageable too cold or too Hot.got sickness frome it.
Stayed 10 nights in Feb 2025

10/10 Excellent

ASIF

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 4 nights in Feb 2025

6/10 Okay

Md

Travelled with family
Liked: Cleanliness, property conditions & facilities
Rooms are very small and not complete my expectations
Stayed 7 nights in Feb 2025