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Hampton Inn & Suites Memphis East Germantown Area

2.5 star property

Choose dates to view prices

Photo gallery for Hampton Inn & Suites Memphis East Germantown Area

Free daily buffet breakfast
Exterior
Exterior
Free daily buffet breakfast
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
962 S Shady Grove Rd, Memphis, TN, 38120
  • Place, Lichterman Nature Center
    ‪17 min walk‬
  • Place, The Crystal Shrine Grotto
    ‪3 min drive‬
  • Place, Wolbrecht Tennis Center
    ‪3 min drive‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non-Smoking

Standard Room, 1 King Bed, Non-Smoking | Premium bedding, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non-Smoking

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchen, Non-Smoking

LCD TV, pay films

Suite, 1 King Bed, Kitchen, Non-Smoking

8.8 out of 10
Excellent
(9 reviews)
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non-Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Non-Smoking

7.8 out of 10
Good
(25 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 Double Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 Double Bed, Non Smoking

  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

LCD TV, pay films

Suite, 1 King Bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 Queen Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower), Non-Smoking

LCD TV, pay films

Suite, 1 King Bed, Accessible (Roll-In Shower), Non-Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Refrigerator & Microwave (Wet bar)

Room, 1 King Bed, Refrigerator & Microwave (Wet bar) | Premium bedding, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Refrigerator & Microwave (Wet bar)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Kitchen

Premium bedding, desk, iron/ironing board, free cots/infant beds

Suite, 2 Queen Beds, Kitchen

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Kitchen

Premium bedding, desk, iron/ironing board, free cots/infant beds

Studio, 1 King Bed, Kitchen

  • Sleeps 3
  • 1 King Bed

Two Queen Room

  • Sleeps 5

One-Bedroom King Suite With Kitchen-Non-Smoking

  • Sleeps 5

King Room with Tub-Mobility Accessible/Non-Smoking

  • Sleeps 4

Hearing Accessible Room With Two Queen Beds-Non-Smoking

  • Sleeps 4

Queen Room

  • Sleeps 4

Mobility Access King Room with Roll In Shower

  • Sleeps 2

Mobility Access King Suite with Tub

  • Sleeps 4

Mobility Access Two Queen Room with Tub

  • Sleeps 4

Hearing Accessible King Room

  • Sleeps 3

Mobility Access King Suite with Roll in Shower

  • Sleeps 4

Double Room

  • Sleeps 4

1 King Room With Sofabed, Microwave, Fridge And Wet Bar-Non-Smoking

  • Sleeps 4

Two Queen Beds Kitchen Suite

  • Sleeps 5

King Studio Suite With Kitchen-Non-Smoking

  • Sleeps 3

King Room-Non-Smoking

  • Sleeps 3

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About this property

Hampton Inn & Suites Memphis East Germantown Area

Along with an outdoor pool, this smoke-free hotel has a fitness centre and self parking. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include coffee/tea in a common area, laundry facilities and a 24-hour front desk. Housekeeping is available once per stay.
Hampton Inn & Suites Memphis East Germantown Area offers 133 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers and complimentary toiletries.

This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Hampton Inn & Suites Memphis East Germantown Area. During your stay, you'll be within walking distance of Lichterman Nature Center. Free WiFi in public areas, an outdoor pool and a gym are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, laundry facilities and a car charging station
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 7 minutes by car from Memphis Botanic Garden and 8 minutes from University of Memphis
  • Cats and dogs welcome for a fee
Hampton Inn & Suites Memphis East Germantown Area offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. Free breakfast is served daily. The business-friendly Hampton Inn & Suites Memphis East Germantown Area also features coffee/tea in common area, laundry facilities, and express check-out. Parking is available for a fee.

This Memphis hotel is smoke free.

Guests are served a free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 10 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (152 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 10 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Grove Hotel Memphis-Shady
Hampton Inn Memphis-Shady Grove
Hampton Inn Memphis-Shady Grove Hotel
Hampton Inn & Suites Memphis-Shady Grove Road Hotel Memphis
Hampton Inn Memphis-Shady Grove Hotel
Hampton Inn Memphis-Shady Grove
Hotel Hampton Inn & Suites Memphis-Shady Grove Memphis
Memphis Hampton Inn & Suites Memphis-Shady Grove Hotel
Hotel Hampton Inn & Suites Memphis-Shady Grove
Hampton Inn & Suites Memphis-Shady Grove Memphis
Hampton Inn Suites Memphis Shady Grove
Hampton Inn Grove Hotel
Hampton Inn Grove
Hampton Memphis Shady Grove

Hampton Inn & Suites Memphis East Germantown Area Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 111 out of 213 reviews
Rating 8 - Good. 57 out of 213 reviews
Rating 6 - Okay. 24 out of 213 reviews
Rating 4 - Poor. 12 out of 213 reviews
Rating 2 - Terrible. 9 out of 213 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Stuart

Liked: Cleanliness, amenities, property conditions & facilities
We stayed 7 days. We had fresh towels and beds midweek and we had one issue that was taken care of quickly. The breakfasts were very good! Thank you for a very enjoyable stay. We come to visit family and will be staying here again!
Stayed 7 nights in Nov 2025

4/10 Poor

Kim

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
I booked for 2 adults and 3 children but there were only 2 beds. My 14 yr old had to sleep on the floor. It wasn't big enough for 5 people. When we got to our room it was hot and there was no way to control the temperature. The second room they put us in smelled like smoke. The bathroom was small in that you had to sit sideways on the toilet and you practically sit on the toilet paper holder. The only good thing was the breakfast. A good amount to choose from.
Stayed 2 nights in Nov 2025

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I spoke to the woman at the front desk. letting her know that we have Hilton points and she looked at me and said you booked this through Expedia there’s nothing I can do with zero compassion or friendliness. Or even I’m sorry we can’t do this due to XYZ. So disappointed
Stayed 1 night in Nov 2025

2/10 Terrible

JoAnn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The bath tub was nasty. They had a glob of black hair in the drain, the tub was soiled and warn, the overflow was corroded with rust and black gunk. I could not get in it due to the lack of cleanliness and appearance. Upon check-in on Friday I was told that they were sold out and did not have any other rooms available. The manager working the desk on Saturday night gave me a key to use another unoccupied rooms bathroom to take a shower. I was shocked when I saw the bathroom tub as the hotel boasted on their website about it being newly renovated . I do not recommend this hotel for its rooms. I have pictures to share if you would like to review them.
Stayed 2 nights in Nov 2025

8/10 Good

Therese

Stayed 3 nights in Oct 2025

10/10 Excellent

Allisan

Stayed 1 night in Nov 2025

10/10 Excellent

TE

Stayed 5 nights in Oct 2025

6/10 Okay

Brent

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The primary elevator was broken all week, and it seemed like it was broken for a while before I arrived. The parking arm is extremely annoying. Why take a ticket to get in if you just scan the same ticket to leave? And if you scan too soon after the car in front of you the arm comes down anyway blocking you. So you scan again and it says ‘Invalid Ticket’ so you park the car and go inside to get help. They tell you to try again, press help and they will open it for you. Except that isn’t true because when you press help it goes to the parking company help line and they ask you to press 3 for help - there is no numeric pad on the console!! So go back inside and ask again for help. Receptionist has to wait for someone to come and cover the desk and walk out with a special card to open the arm. Who has 10 minutes to go through this when traveling for work? Skip this location.
Stayed 4 nights in Oct 2025

8/10 Good

LaNeche

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Alivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

4/10 Poor

Alissandra

Stayed 1 night in Oct 2025

8/10 Good

Nila

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
We liked the updated rooms. The elevator near the lobby was not working. There was a second elevator at the rear of the building. Breakfast was good! Very friendly staff.
Stayed 3 nights in Oct 2025

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Place was fine, but could use some updating. A lot of visible wear and tear and things like the tub/toilet were beat up. Remote was broken and dirty. Conveniently located but overpriced.
Stayed 1 night in Oct 2025

10/10 Excellent

Freddy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Stayed 2 nights in Sep 2025

4/10 Poor

Gary

Travelled with group
Disliked: Room comfort
Well, the bathtub was horrible. The showerhead didn’t work and you couldn’t soak in the bathtub because the stopper didn’t work in the water wouldn’t come out for that. There was no microwave in the room they were supposed to bring one up never did.
Stayed 3 nights in Sep 2025

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, very nice place to stay. I have nothing bad to say about this place. Would definitely stay here again.
Stayed 1 night in Sep 2025

4/10 Poor

john

Business traveller
Disliked: Cleanliness, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at this property is good close to dining. Had one issue but house manager Ms Sara take care of everything no problem.
Stayed 2 nights in Sep 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk and all staff went over and beyond to accommodate me . Recommend them with no doubt
Stayed 1 night in Sep 2025

10/10 Excellent

Timothy

Stayed 1 night in Sep 2025

10/10 Excellent

Lisa

Stayed 2 nights in Jul 2025

10/10 Excellent

Shlomit

Liked: Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

Trevor

Stayed 4 nights in Aug 2025

10/10 Excellent

Ramona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel. Very clean and the staff was very friendly and helpful. Nice breakfast. We will be back again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very clean and approachable. The inside was very clean. Very impressed when i walked in.
Stayed 2 nights in Aug 2025