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Holiday Inn Club Vacations The Royal Haciendas by IHG

4.0 star property
VIP Access

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On the beach, white sand, sun-loungers, beach umbrellas
43-inch plasma TV with satellite channels, TV
6 outdoor pools, pool umbrellas, pool loungers
Aerial view
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Playa Xcalacoco
    ‪5 min drive‬
  • Place, Playa 88
    ‪5 min drive‬
  • Place, Gran Coyote Golf
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪53 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

Suite, 1 Bedroom, Beachfront

  • Sleeps 4
  • 1 Single Bed
  • Free Wi-Fi

Suite, 1 Bedroom, Ocean View

  • Sleeps 4
  • 1 Single Bed
  • Free Wi-Fi

Suite, 2 Bedrooms, Beachfront

  • Sleeps 6
  • 1 Single Bed
  • Free Wi-Fi

Suite, 2 Bedrooms, Ocean View

  • Sleeps 6
  • 1 Single Bed
  • Free Wi-Fi

Junior Suite, 1 Single Bed, Beachfront

  • Sleeps 4
  • 1 Single Bed
  • Free Wi-Fi

Junior Suite, 1 Single Bed, Ocean View

  • Sleeps 4
  • 1 Single Bed
  • Free Wi-Fi

Premium Room

  • Sleeps 4
  • 1 Single Bed
  • Free Wi-Fi

Standard Room

  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

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About this property

Holiday Inn Club Vacations The Royal Haciendas by IHG

Catch some rays at the beach or spend the day relaxing at Holiday Inn Club Vacations The Royal Haciendas by IHG's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Holiday Inn Club Vacations The Royal Haciendas by IHG offers 252 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

2 outdoor tennis courts, a health club and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Holiday Inn Club Vacations The Royal Haciendas by IHG. During your stay, you'll be within walking distance of Punta Esmeralda Beach. Features include free WiFi in public areas and free valet parking, plus 6 outdoor pools.
  • Free WiFi
  • Free valet parking
  • For dining with garden views, stop by Kinokó, one of the property's 5 restaurants and 3 bars/lounges
  • Take a swim in the 6 outdoor pools or soak in the 4 hot tubs
  • Indulge with body treatments, facials or body wraps at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • Guests really like the accommodation for the cleanliness and overall comfort
  • 11 minutes by car from Quinta Avenida and 11 minutes from Playa del Carmen Main Beach
Holiday Inn Club Vacations The Royal Haciendas by IHG is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Holiday Inn Club Vacations The Royal Haciendas by IHG, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Kinokó – Overlooking the garden, this diner only serves dinner. Reservations are required.
Los Murales – Overlooking the garden, this family restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
La Palapa del Sol – This beach family restaurant serves breakfast, lunch and dinner. Open daily.
Sol y Luna Grill – This poolside seafood restaurant only serves lunch. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna – This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Lift

More

  • 18 buildings
  • 4 floors
  • Built in 2006
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Club Vacations The Royal Haciendas by IHG

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 3.36 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1090 out of 1923 reviews
Rating 8 - Good. 461 out of 1923 reviews
Rating 6 - Okay. 234 out of 1923 reviews
Rating 4 - Poor. 75 out of 1923 reviews
Rating 2 - Terrible. 63 out of 1923 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jaroslaw

Liked: Cleanliness, amenities, property conditions & facilities
Staff was grate the food grate room clean and comfortable
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Dakota

Liked: Cleanliness, property conditions & facilities
Clean rooms, nice staff
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Rob

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing, the room and resort were well cared for.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Denise De La Garza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing resort.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were super friendly and helpful
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Sheree Julie

Liked: Amenities, property conditions & facilities
Clean rooms, great food
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
My family vacationed here and had a great time. Plenty of things to do for kids and the food was excellent. Both Los Murales and Kinoko were great dining experiences. I’d like to call out Raul at the Sol Grill for great service he provided.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Tracey

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spotless, property very well maintained. Julio at the pool bar was AMAZING!
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are very nice , clean and modern
Stayed 21 nights in Jan 2026
Verified

8/10 Good

Denny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff. Lots to do and easy to get downtown. Could be more food options.
Stayed 14 nights in Feb 2026
Verified

10/10 Excellent

Randolph

Liked: Cleanliness, amenities, property conditions & facilities
Excellent food and clean beautiful rooms. Helpful and kind staff. Great family vacation.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Brian Harvey and Michele

Liked: Cleanliness, amenities, property conditions & facilities
Professional staff, very welcoming.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

HUA

Liked: Cleanliness, amenities, property conditions & facilities
very nice place for the family
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, well maintained property. The staff and the restaurants were amazing!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Imad

Liked: Cleanliness, amenities, property conditions & facilities
Clean amenities and all the staff were amazing. Definitely will be back
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Bethany

Liked: Cleanliness, amenities, property conditions & facilities
Nice family resort. Just the right size not so big you can get lost but big enough to have lots of options. Friendly staff, clean well maintained very large rooms. Lots of activity options.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Niveen

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, great food and wonderful staff.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Timothy M.

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room, staff was welcoming and helpful.. Food was wonderful and varied. On site entertainment was great. Will definitely stay again.
Stayed 15 nights in Jan 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great! The room was clean. Staff were friendly. All the pools and decks were clean and spacious enough.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Yes very clean the staff was great 😀
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Brent

Liked: Cleanliness, amenities, property conditions & facilities
Our room was super clean, very large, and the whole resort was great to stay at. We normally don’t stay at the same place twice when we travel but we would certainly stay here again.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Staff was outstanding, food was great, there were plenty of activities for my young son and myself. The experience was great. Will be returning next year.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Clean, nice staff activities were great.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, very friendly staff. The all inclusive is great. All the food was delicious
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

PRESTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent , food is excellent .
Stayed 7 nights in Nov 2025