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The Royal Haciendas All Inclusive

4.0 star property
VIP Access

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Photo gallery for The Royal Haciendas All Inclusive

Exterior
Pillow-top beds, in-room safe, individually decorated
Aerial view
Balcony view
6 outdoor pools, pool umbrellas, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪6 min drive‬
  • Playa del Carmen Main Beach
    ‪6 min drive‬
  • Punta Esmeralda Beach
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

  • Beach view
  • 97 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

  • Beach view
  • 134 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

View all photos for Deluxe Room, 2 Double Beds, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Beachfront

  • Beach view
  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Junior Suite

Pillow-top beds, in-room safe, individually decorated

Deluxe Junior Suite

  • Ocean view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 97 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Run of the House

Pillow-top beds, in-room safe, individually decorated

Run of the House

  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Villa

Pillow-top beds, in-room safe, individually decorated

Deluxe Villa

  • Ocean view
  • 134 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (4319)
The price is €710
for 1 room
includes taxes & fees
22 Jun - 23 Jun
Occidental at Xcaret Destination - All Inclusive

About this property

The Royal Haciendas All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
Catch some rays at the beach or spend the day relaxing at The Royal Haciendas All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

2 outdoor tennis courts, a health club and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.
Our customers tell us that they can't get enough of the pool at The Royal Haciendas All Inclusive. During your stay, you'll be within walking distance of Chun-Zumbul (diving site). Features include free WiFi in public areas and free valet parking, plus 6 outdoor pools.
  • Free WiFi
  • Free valet parking
  • For dining with garden views, stop by Kinokó, one of the property's 5 restaurants and 3 bars/lounges
  • Take a swim in the 6 outdoor pools or soak in the 4 hot tubs
  • Indulge with facials, body wraps or massages at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • Guests really like the accommodation for the overall comfort and cleanliness
  • 13 minutes by car from Quinta Avenida and 13 minutes from Playa del Carmen Main Beach
The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Royal Haciendas All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Kinokó – Overlooking the garden, this diner only serves dinner. Reservations are required.
Los Murales – Overlooking the garden, this family restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
La Palapa del Sol – This beach family restaurant serves breakfast, lunch and dinner. Open daily.
Sol y Luna Grill – This poolside seafood restaurant only serves lunch. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna – This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Stereo
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Lift

More

  • 18 buildings
  • 4 floors
  • Built in 2006
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Royal Haciendas All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 2.93 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1025 out of 1777 reviews
Rating 8 - Good. 420 out of 1777 reviews
Rating 6 - Okay. 202 out of 1777 reviews
Rating 4 - Poor. 74 out of 1777 reviews
Rating 2 - Terrible. 56 out of 1777 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property for families. Very friendly staff abd super clean property.
Stayed 7 nights in Mar 2025

4/10 Poor

Dekari

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
There is no nightlife at this resort. By 10 pm everything is practically shut down. The food is just ok. The Kinoko had the best food on the resort. Several of us got sick (vomiting and diarrhea) after about 2 days of eating and drinking on the resort, the kids too. There were a bunch of tiny ants in the kitchen and bathrooms of our units. The beach is eroding and very rocky.
Stayed 7 nights in Mar 2025

4/10 Poor

Dekari

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There were ants in the kitchen and bathrooms. 5 out of the 8 people in our group got super sick (vomiting and diarrhea). It kind of ruined our vacation. They need to improve their sanitation and water filtration systems before I would ever consider coming back. There is absolutely no nightlife at this resort.

6/10 Okay

Maria Augusta

Travelled with family and small children
Liked: Staff & service
The beach is not good
Stayed 10 nights in Feb 2025

10/10 Excellent

Justin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfectly safe and exactly as promised
Stayed 6 nights in Mar 2025

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Open layout, not to busy, but get up early to claim your spot by the pool or on the beach.
Stayed 3 nights in Mar 2025

8/10 Good

Mary

Stayed 5 nights in Feb 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was amazing, the grounds are very well kept. The staff is wonderful. It was hard to get into the restaurants but the food at the buffet was pretty good. Watch out for the timeshare push when you arrive. All in all would recommend this resort.
Stayed 8 nights in Feb 2025

10/10 Excellent

Nona Marie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I would highly recommend this property We went as a family of four all inclusive It was excellent on all items
Stayed 8 nights in Feb 2025

6/10 Okay

Jean-Claude

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Dorian Beatrice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort seems very thoughtfully designed, with most rooms having a view of the ocean. The grounds are beautiful and impeccably maintained. Service was the best I've experienced anywhere in Mexico, and our rooms were very clean. Added bonus - 4 great pickleball courts and two tennis courts, and a gym with good commercial equipment. Two members of our group had significant dietary allergies, and the chefs would confer with them and create dishes they could have, beautifully presented, and always with a smile. Highly recommend this resort.
Stayed 10 nights in Feb 2025

6/10 Okay

sabina

Travelled with group
Liked: Staff & service
Let me start by saying that the staff were polite and helpful. The building itself was pretty and for the most part clean. The drinks were well made and the food was pretty average. At breakfast you do have to order bacon it’s not out for the taking which was a little weird. Every single time you order a drink or eat they ask for the room number which gets a little annoying and we had the all inclusive bracelet so not sure why it mattered. We realized that there was a lot of time share people there. Thankfully they left us alone and didn’t try to sell to us. The downside to this resort is that the beach is very small and not really swimable. They also advertise things that are not available. My friend chose this place based on the availability to kyack. They advertised it every where but we were told no kyacks due to the weather (which was perfect) and the resort next door were allowing their guests out in them. So that was super disappointing. The shuttle into town was good. But only runs every couple of hours. This is definitely not a high end resort. But I can see how it works for families.
Stayed 5 nights in Feb 2025

8/10 Good

Timothy Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not overly busy which created a relaxed atmosphere.
Stayed 7 nights in Feb 2025

10/10 Excellent

Regina, Palos Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kompaktiskas, geri baseinai vaikams.
Stayed 6 nights in Feb 2025

10/10 Excellent

Sarah Gene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and friendly resort. We went with our family and felt extremely comfortable. Staff were very helpful. Didn’t worry about the kids. Everyone was welcoming. Grounds were well maintained and the resort was clean. Yes there was some erosion to the beaches but they were still very enjoyable and with many public beaches within walking or biking distance we did not feel we missed out. There’s lots to do at the resort for all ages. Many options for day excursions near by including Tulum, snorkeling and Rio Secreto.
Stayed 7 nights in Feb 2025

10/10 Excellent

Orvis Eldon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 7 nights in Feb 2025

10/10 Excellent

Erin

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Our family of 4, daughters 10 & 12 and friends went to this resort for 10 days in February 2025. I cannot say enough good things about our experience. The resort is beautiful, well maintained and manicured. The staff were very kind and considerate. The room was well appointed and spacious. While there are only a few main restaurants there are other eating options that are available certain times - the quality of the food and flavours were quite good. Not even our pickiest eater went hungry. The pools are set at such a nice temperature, very good swimming options. The beach has suffered extensive erosion, but we still enjoyed swimming every day in the sandy area. The beach is cleaned and seaweed is removed each morning. We did not use the kids club, although they did have an extensive area suited to young children. The evening entertainment was limited, but the shows they had were well done. Overall the only small details that I can say on a less positive level were that the tv package was very limited and we could not cast our phone to tv to play movies and the beds were a little firm.
Stayed 10 nights in Feb 2025

10/10 Excellent

Yolanda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and helpful and I think I would take my family back again because I really enjoyed myself
Stayed 5 nights in Feb 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for the whole family

We have stayed at many all-iclusives in this area and this was by far our favorite. It depends on what your going for but for our family with three generations it was perfect. Something for everyone from Grandpa to Grandson. The food was also the best from all our experiences. We hope to come back.
Stayed 7 nights in Feb 2025

10/10 Excellent

Kahlid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort- exceptionally clean and the staff always welcoming and happily greeting you. We are VIP member for Expedia and we’re fortunate enough to get our room upgraded to the penthouse suite! Amazing for our family of 6. Due to recent hurricane there is beach erosion - however still some beach to walk along and we were able to walk over next door to enjoy some nice beach spots.
Stayed 7 nights in Feb 2025

4/10 Poor

Angie

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Read so many great reviews about this property only to be super let down. First off the “concierge” people are their sales reps for time share. Our person was Sabina and while she played the helpful card at the beginning as soon as we said we weren’t interested in the time share talk she ignored all messages. The food at the buffet was nothing to be excited about however major credit to the juice lady (she needs her own tip jar!). She made our mornings pleasant along with the server named Alberto. As far as the pool bar food definitely get the wings, tenders, burgers and fries and order the daily specials before they run out. The reservation only restaurants both had great food, no need to order the premium dishes as we did and they really weren’t that great in comparison to the food that was included in the all inclusive. Our room seemed clean however we had to stop using the A/C as it felt like it we were becoming congested only to find the a/c vents were full of dust. The grounds are well maintained as you constantly see their maintenance crew grooming and fixing something. As far as the service I felt it lacked a lot of intersection or interest in being of service. I had 12 people in my party, 2 of them being kids under the age of 10 and they both shared feeling like the servers were rude. So that tells ya something. As for the remainder of the adults who traveled with us, none were fascinated nor mentioned they’d return to this resort.
Stayed 5 nights in Feb 2025

10/10 Excellent

Tammy

Liked: Staff & service, property conditions & facilities
We did not enjoy time share sales.
Stayed 7 nights in Jan 2025

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, quiet property. The staff is amazing . The beach is lacking and needs major repair. I could have gone for more evening entertainment, but overall a great property!
Stayed 7 nights in Feb 2025

6/10 Okay

Stacy, Regina

Travelled with family
Liked: Cleanliness, staff & service
The staff were all lovely. The hotel, although dated, was clean and the pool was nice. It was far too boring. It was mostly retirees and families with young children. After 6pm the place was quiet and nothing to do. We had to leave the resort every evening to go to Playa del Carmen. Limited shuttles from hotel so $20USD each way for 10 minute taxi. Limited food selection. Pool side food and Japanese restaurant were good. Great for seniors, and possibly priced right for young families. We booked on short notice because our initial travel plans to Cuba were cancelled by the airline (and it had availability).
Stayed 4 nights in Feb 2025