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The Royal Haciendas All Inclusive

4.0 star property
VIP Access

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Photo gallery for The Royal Haciendas All Inclusive

Exterior
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Aerial view
Balcony view
6 outdoor pools, pool umbrellas, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Room service
  • Pool
  • Housekeeping

Explore the area

View in a map
Playa del Carmen, QROO
  • Playa Xcalacoco
    ‪5 min drive‬
  • Playa del Carmen Main Beach
    ‪8 min drive‬
  • Punta Esmeralda Beach
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

9.6 out of 10
Exceptional
(10 reviews)
  • 97 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

9.6 out of 10
Exceptional
(4 reviews)
  • 134 sq m
  • 2 bedrooms
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

View all photos for Deluxe Room, 2 Double Beds, Beachfront

1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Beachfront

9.0 out of 10
Wonderful
(27 reviews)
  • 37 sq m
  • Beach view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Junior Suite

1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Junior Suite

8.6 out of 10
Excellent
(63 reviews)
  • 37 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Ocean View

9.8 out of 10
Exceptional
(46 reviews)
  • 97 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds

View all photos for Run of the House

1 bedroom, pillow-top beds, in-room safe, individually decorated

Run of the House

9.0 out of 10
Wonderful
(63 reviews)
  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Villa

1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Villa

9.8 out of 10
Exceptional
(23 reviews)
  • 134 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds

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  • All-inclusive
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4.1 out of 5, Very good, 2,498 reviews
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includes taxes & fees
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About this property

The Royal Haciendas All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
Catch some rays at the beach or spend the day relaxing at The Royal Haciendas All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

2 outdoor tennis courts, a health club and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.
Our customers tell us that they can't get enough of the pool at The Royal Haciendas All Inclusive. During your stay, you'll be within walking distance of Chun-Zumbul (diving site). Features include free WiFi in public areas and free valet parking, plus 6 outdoor pools.
  • Free WiFi
  • Free valet parking
  • For dining with garden views, stop by Kinokó, one of the property's 5 restaurants and 3 bars/lounges
  • Take a swim in the 6 outdoor pools or soak in the 4 hot tubs
  • Indulge with massages, body wraps or body treatments at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • Guests really like the accommodation for the overall comfort and cleanliness
  • 13 minutes by car from Playa del Carmen Main Beach and 10 minutes from El Camaleón Mayakoba Golf Course
The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Royal Haciendas All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Kinokó – Overlooking the garden, this diner only serves dinner. Reservations are required.
Los Murales – Overlooking the garden, this family restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
La Palapa del Sol – This beach family restaurant serves breakfast, lunch and dinner. Open daily.
Sol y Luna Grill – This poolside seafood restaurant only serves lunch. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna – This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Lift

More

  • 18 buildings
  • 4 floors
  • Built in 2006
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Royal Haciendas All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 2.73 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1056 out of 1848 reviews
Rating 8 - Good. 432 out of 1848 reviews
Rating 6 - Okay. 215 out of 1848 reviews
Rating 4 - Poor. 79 out of 1848 reviews
Rating 2 - Terrible. 66 out of 1848 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Julio

Travelled with family
Disliked: Amenities, property conditions & facilities
The staff were average and the food was terrible. It was my first time and will be my last time. Stay in Cancun it’s way better.
Stayed 6 nights in May 2025

4/10 Poor

Cristian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Es bonito el hotel pero le falta mas variedad en la comida, y la verdad no es tan buena.
Stayed 4 nights in Apr 2025

10/10 Excellent

JJuana

Liked: Cleanliness, amenities, property conditions & facilities
Nice....
Stayed 5 nights in Jun 2025

8/10 Good

Wendy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place, friendly staff Misael at La rotonda and Eduardo at the pool bar were very attentive. The place could benefit more from having more authentic Mexican food and more music at the pool bar. Our concierge was nice on the first day but after refusing to participate in a meeting to get us to become members we never saw him or heard from him again. Overall great experience.
Stayed 7 nights in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2025

8/10 Good

Tamara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really loved the rooms and pools. Staff was helpful. My only complaint was food was okay, not great, often dry. Restaurants were hard to get reservations even though never full and very slow. Dinner always took 2 hours no matter where we went. Music entertainment was lovely and enjoyed the available activities. Very easy to get into town or take a tour from the hotel. Pick up and drop off from the airport was easy and very convenient.
Stayed 6 nights in May 2025

10/10 Excellent

Essam

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent for family with kids
Stayed 9 nights in May 2025

10/10 Excellent

Yuri Nicholas Apelo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property. Extremely clean and well maintained. The staff was super attentive and helpful, but they did have pushy sales people that did bother you even while you’re trying to relax by the pool
Stayed 7 nights in May 2025

10/10 Excellent

Elizaveta

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Adilene

Stayed 6 nights in May 2025

8/10 Good

Louis

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Property has potential to be a great place. The pools were gorgeous and staff were helpful. However, dining needs more options. 5 restaraunts are supposed to be on site. When we stayed their were only four. One was being renovated. I wish the night life on the grounds was better as well. I did enjoy the steakhouse, but you need a tree servation every night. They need another restraunt option that put prime rib on the menu....maybe an all going buffet. They could also do better with room service options.
Stayed 5 nights in May 2025

10/10 Excellent

Meivys Gonzalez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio excepcional. Puntos a mejorar: La playa podria ser un lugar mas atractivo para quien guste de bañarse en el mar. Los bares cierran sus servicios muy tamprano teniendo en cuenta que es un resort. A partir de las 10:00 cesan todas las actividades. Es una pena que el restaurante principal no estuviera en funciones durante mi visita. Le experiencia en general fue excelente.
Stayed 3 nights in May 2025

8/10 Good

Savannah

Stayed 6 nights in May 2025

10/10 Excellent

Craig A

Travelled with partner
Property is beautifully manicured, very clean, very well kept pools, when I didn't like was the beach erosion in the room I had was on the corner right next to where they pile dead seaweed which smelled bad I asked for an ocean view and I got one a smelly one, restaurants for wealth staffed very polite food was good, not great..
Stayed 3 nights in May 2025

10/10 Excellent

April

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Brandon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing time on our vacation and felt instantly relaxed here. The kids had a great time, too. The resort is pristine and the rooms are clean and comfortable. Food was good (my favorite at the breakfast buffet was the smoked salmon and fresh fruits, Mexican coffee+ hot chocolate... And the clams on seafood night!). Be sure to try the ceviche at Oceana and the BLT at La Ronda! Great staff and activities - a nice vibe. There is something for everyone here. We will be back. They will try to sell you a timeshare so be aware of that.
Stayed 6 nights in May 2025

2/10 Terrible

Kannan

Travelled with family, Travelled with family and small children
Liked: Cleanliness
They list ocean view ( picture of “ocean view” room we first got ) but there was no ocean view . We paid extra $$$ for ocean view. They never have reservations available for the guests at the nice restaurants . You only get 5pm or 8:40 pm. Our concierge wanted to have us sit thru time share presentation . When we declined she stopped helping us
Ocean view room we were given . Description in Expedia for the booking we did said ocean view . I don’t see an ocean in this view
Stayed 4 nights in May 2025

10/10 Excellent

Margaret Christine

Travelled with partner
Liked: Cleanliness
The place clean and staff is excellent and friendly majority of them. I only encountered two that seem miserable. The reason why I gave the staff a four on the rating. I did not like the beach. It was rundown and I do understand from the hurricane, but they could've done a better job cleaning up the seaweeds. I am a beach person and that was not on the website that the beach needs a lot of improvement so this did put a damper on my stay cause I do not like pools. The best were comfortable, but the linen is worn down and needs an upgrade in that department, housekeeping was amazing!!! Overall , it was a pleasant stay.
Stayed 5 nights in May 2025

10/10 Excellent

Mariah

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We recently visited the Royal Haciendas for family vacation and it was a wonderful vacation! 🏖 This resort is well-maintained and it is relaxing, quiet, and great for families! The rooms are spacious and clean - we felt right at home. We appreciated the attentive and friendly staff including Hector with the entertainment team, Cesar at breakfast, Ramiro and Leo at the poolside bar, Alejandro at Los Murales, and Alfredo, Rosa, and Edin at the front desk - thank you! The food was delicious and we liked the variety! We don't usually like to visit the same resort twice, but this was an excellent experience and we will be back.
Stayed 4 nights in May 2025

10/10 Excellent

CHERRYL

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pool bar is great, pizza Luna has amazing pizza that’s woodfired, everything seems nice and clean. The grounds crew do a beautiful job caring for everything. Food is good, shows were fun to watch, this was our second stay at the royal hacienda would recommend to anyone. Only downfall is it’s not a swimable and picturesque beach you will need to go to downtown 5th ave or Cozumel for that.
Stayed 5 nights in May 2025

8/10 Good

ROBERT ALVIN DANIEL

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2025

4/10 Poor

Sharmen

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel itself was very well maintained and clean. However, the food was so awful which was so disappointing because we had an all inclusive deal. The staff seemed too busy and wasn’t attentive towards the guest. The cleaning staff was very friendly. Overall I’m disappointed and would not go back just for the food experience.
Stayed 4 nights in May 2025

8/10 Good

Patrick D, Fort Wayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check-in was fast and freindly. Room was clean and spacious. Public areas were nice and kept very clean, the pool restrooms were even clean. Staff was hit or miss. At the sit down restaurants the staff was great, the staff at the buffet was flat, the outdoor restraunts were slow but nice. Pool and entertainment staff were fun and very friendly. The food was great except for the buffet. I ate there on Asian night and it was not good. I ordered breakfast from the menu at the buffet and it was good. Rooms service was good. The beach on phase 1 is not as bad as people make it out to be. It is cleared of sargassam, there is plenty of sand, volleyball, chairs and shade. Do get the massages that people come offer. Its a little bit of a walk up the beach but worth it. A really good beach front massage for $40/hr. The resort is a little boring but it's a great place to relax for a few days.
Stayed 4 nights in May 2025

8/10 Good

Tim

Stayed 10 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness
Stayed 7 nights in Apr 2025