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Swissotel Sarajevo

5.0 star property
VIP Access

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Photo gallery for Swissotel Sarajevo

Turkish bath/hammam, body treatments, aromatherapy, hot stone massages
Junior Suite, 1 King Bed with Sofa bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Indoor pool
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking available
  • Gym
  • Spa
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
Vrbanja 1, Sarajevo, 71000
  • National Museum of Bosnia and Herzegovina
    ‪7 min walk‬
  • Baščaršija Džamija
    ‪2 min drive‬
  • Sarajevo City Hall
    ‪2 min drive‬
  • Sarajevo (SJJ-Sarajevo Intl.)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Swiss, Premier Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Premier Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss, Classic Room, 1 Double Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Classic Room, 1 Double Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Swiss, Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Room, 2 Double Beds

  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed (Panorama)

Executive Suite, 1 King Bed with Sofa bed (Panorama) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Suite, 1 King Bed with Sofa bed (Panorama)

  • 77 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swiss, Classic Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Classic Room, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Panorama)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite, 1 King Bed (Panorama)

  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Swiss, Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Swiss, Classic Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss, Premier Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Premier Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

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About this property

Swissotel Sarajevo

Luxury hotel connected to a shopping centre in Sarajevo with 2 restaurants
2 restaurants, an indoor pool and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a sauna, a 24-hour business centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Swissotel Sarajevo offers 218 air-conditioned accommodations with minibars and a safe. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Swissotel Sarajevo. During your stay, you'll be connected to a shopping centre and just a quick walk from Bosnian Parliament Building. Enjoy features like free WiFi in public areas, plus 2 restaurants and an indoor pool.
  • Free WiFi
  • Dining options include 2 restaurants and a coffee shop
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Bosnian Parliament Building and 6 minutes on foot from National Museum of Bosnia and Herzegovina
  • Airport shuttle service available for a fee
Swissotel Sarajevo offers its guests an indoor pool, a sauna, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. A 24-hour business centre and 4 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference space. Spa services, multilingual staff, and concierge services are also featured at the luxury Swissotel Sarajevo. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Sarajevo hotel is smoke free.

Swiss Lounge – On-site lobby lounge.
Café Swiss – This buffet restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. Open daily.
The Fusion Restaurant – This fine-dining restaurant specialises in international cuisine and serves brunch, lunch and dinner. A children's menu is available. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered valet parking on site (EUR 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Café Swiss
  • Swiss Lounge
  • The Fusion Restaurant

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 5,382 square feet of conference space
  • Computer station

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • No lift
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 21 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Swissotel Sarajevo

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January to 5 January, EUR 2.05 per person, per night
  • A tax is imposed by the city: From 6 January to 30 June, EUR 1.53 per person, per night
  • A tax is imposed by the city: From 1 July to 31 August, EUR 2.05 per person, per night
  • A tax is imposed by the city: From 1 September to 24 December, EUR 1.53 per person, per night
  • A tax is imposed by the city: From 25 December to 31 December, EUR 2.05 per person, per night
  • Administrative fee: EUR 1.02 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 50 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: EUR 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Swissotel Sarajevo offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Swissotel Sarajevo.

Property is also known as

Swissotel Sarajevo Hotel
Swissotel Sarajevo Hotel
Swissotel Sarajevo Sarajevo
Swissotel Sarajevo Hotel Sarajevo

Swissotel Sarajevo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 245 out of 347 reviews
Rating 8 - Good. 54 out of 347 reviews
Rating 6 - Okay. 24 out of 347 reviews
Rating 4 - Poor. 14 out of 347 reviews
Rating 2 - Terrible. 10 out of 347 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Michael

Stayed 3 nights in May 2025

10/10 Excellent

muhamed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Staff is very friendly and helpful! Shopping center (SCC) is great too! Bunch of restaurants as well. Everything in one place!
Beautiful view from our room!
Stayed 2 nights in May 2025

10/10 Excellent

Kelly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited Sarajevo with my family in early May and stayed for a weekend. I was there with my spouse, 6 year old son and in-laws. Our experience was simply amazing and one of the best hotel experiences we ever had. We were greeted by Hasan, a lovely man who went above and beyond to ensure we had the best possible experience, he recommended restaurants, shopping spots, places to see. The breakfast experience the hotel provides was amazing, we were overwhelmed by the kindness and hospitality that every employee displayed. It was as if my own family owned the place. It is without a doubt the only place I will ever stay when visiting Sarajevo.
Stayed 2 nights in May 2025

10/10 Excellent

Raul Mario

Stayed 2 nights in May 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing value

Huge and beautiful room , super nice staff, good location, though not in the old town . Very nice and decent price
Stayed 1 night in May 2025

10/10 Excellent

Nashib

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful, location is great, it was a wonderful 2-day stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Shamim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an excellent location, close distance to most of the facilities. The staff are excellent and friendly. Definitely come again
Stayed 3 nights in Apr 2025

10/10 Excellent

Deborah

Stayed 2 nights in Apr 2025

10/10 Excellent

Aurelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Mustafa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall an enjoyable stay. Amazing staff . Good location
Stayed 7 nights in Apr 2025

10/10 Excellent

Sahdia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, perfect location. Thank you to Emir who was always so helpful at breakfast- would come again
Stayed 7 nights in Apr 2025

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

James Marc Devindra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel although use some improvement with breakfast service and spa facilities
Stayed 5 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The beds are terrible, felt like we were sleeping on the floor other then that all was good. We told the reception about the beds and she said that they were going to put something soft there like a matress but when we came back there was nothing there and when we asked about it again they said roomservice do not work after 10 which means that she lied to us in the first place
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive and friendly - made sure we had all the relevant info - I was celebrating a birthday and they made it extra special with an in room sweet treat - hotel is located in one of the best spots of the city - easy walk to almost anywhere - covered parking in the scc center and the hotel has valet. Breakfast had a lot of options both traditional Bosnian and some intercontinental /American type breakfast options - rooms were very nice and I would have to stay very nice and best hotel in downtown Sarajevo - highly recommend!
Stayed 1 night in Mar 2025

10/10 Excellent

Vahid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

We have been coming to this hotel for years and always find it very good very friendly staff and service always at high level. Thank you to everyone and see you again soon we love Sarajevo.
Stayed 7 nights in Feb 2025

10/10 Excellent

Andreea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very beautiful, exquisite bath and shower areas, carved wooden panels in the rooms, cute sitting areas by the large windows. I thoroughly enjoyed this hotel. The pool, sauna and hammam were elegantly designed. Very relaxing vibes. The massage services were also excellent as well as the food.
Stayed 3 nights in Jan 2025

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding Hotel, one of the best actually that I have stayed in Sarajevo. Conveniently located right in the shopping center access to Sarajevo City Center. Hasan who works at the reception has not only provided the best service but always went above and beyond to ensure we have wjat we needed. One example was when we were trying to find taxi to attend Severina Concert. He immediately ensured taxi was available while we were waiting in the lobby. Thank you Hasan for all of your outstanding service, professionalism, during our stay here.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alenka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern hotel with terrific views. Bit of a walk to old town
Stayed 2 nights in Dec 2024

8/10 Good

Bryan, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location. The staff were professional and very friendly, they were excellent. Rooms are nice and a good size. Beds are very firm though and we found them uncomfortable.
Stayed 3 nights in Dec 2024