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Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 star property

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Photo gallery for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Premium bedding, free minibar items, in-room safe, desk
Property video
Property amenity
2 bars/lounges, swim-up bar, poolside bar
Couples treatment room(s), sauna, body treatments, facials

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive

Explore the area

View in a map
Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO, 77500
  • Place, Chac Mool Beach
    ‪8 min walk‬
  • Place, Forum Beach
    ‪13 min walk‬
  • Place, Cancun Convention Center
    ‪17 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Luxury Presidential Two Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Two Bedroom Suite Sunset View Diamond club

  • 170 sq m
  • Lagoon view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

9.6 out of 10
Exceptional
(4 reviews)
  • 303 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential One Bedroom Suite Sunset View Diamond club

10.0 out of 10
Exceptional
(1 review)
  • 114 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury suite sunset view

9.4 out of 10
Exceptional
(8 reviews)
  • 67 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

  • 359 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 11
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view Diamond Club

9.0 out of 10
Wonderful
(37 reviews)
  • 56 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front

8.6 out of 10
Excellent
(111 reviews)
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front Diamond Club

8.6 out of 10
Excellent
(28 reviews)
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

  • 415 sq m
  • 4 bedrooms
  • Ocean view
  • Sleeps 13
  • 2 King Beds, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view

8.8 out of 10
Excellent
(120 reviews)
  • 56 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Suite Ocean Front

9.0 out of 10
Wonderful
(8 reviews)
  • 67 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

  • 170 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

  • 114 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers 180 accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items). Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor swimming pools are on site along with a health club and a sauna.
The on-site spa has 18 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna. The spa is open daily.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only's great beach location gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the 2 outdoor pools
  • Indulge with manicures and pedicures, massages or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the clean guestrooms and the beach
  • Just a 4-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 12 minutes on foot from Forum Beach
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces.

A business centre and meeting rooms are available. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Gourmet Marché – On-site buffet restaurant.
Hunter Steakhouse – On-site steakhouse. Open daily.
Agave - Mexican Cuisine – On-site restaurant. Open daily.
Jade - Asian Cuisine – On-site restaurant. Open daily.
C/X Culinary Experience – On-site diner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Agave - Mexican Cuisine
  • C/X Culinary Experience
  • Gourmet Marché
  • Hunter Steakhouse
  • Jade - Asian Cuisine

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Health club
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 18 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 4.06 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 005-007-006215/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun Resort All Inclusive
Royalton Cancun All Inclusive
Royalton Suites Cancun Resort All Inclusive
Royalton Suites Resort All Inclusive
Royalton Suites All Inclusive
Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
Royalton Suites Cancun Resort Spa All Inclusive
Royalton Suites Cancun All Inclusive
Royalton Cancun Resort Spa All Inclusive
Royalton Suites All Inclusive
Royalton Chic Suites Cancun
Royalton CHIC Suites Cancun Resort Spa
Royalton Suites Cancun Resort Spa All Inclusive
Royalton CHIC Suites Cancun Resort Spa Adults Only All Inclusive

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1247 out of 2314 reviews
Rating 8 - Good. 503 out of 2314 reviews
Rating 6 - Okay. 289 out of 2314 reviews
Rating 4 - Poor. 125 out of 2314 reviews
Rating 2 - Terrible. 150 out of 2314 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jared Anthony, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Butler service is exceptional. The restaurants are very good and lots of choices from the buffet to specialty restaurants. Customer service from the whole staff is amazing and great entertainment during the day and night.
Stayed 1 night in Aug 2025

10/10 Excellent

Amaya

Stayed 3 nights in Aug 2025

8/10 Good

stephanie

Travelled with group
Liked: Staff & service, amenities
It was ok for the money I thought the rooms would be nicer !!!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Spencer

Stayed 1 night in Aug 2025

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large and nicely appointed rooms. All inclusive makes it easy.
Stayed 1 night in Aug 2025

10/10 Excellent

Cire

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay very comfortable and a lot of different options
Stayed 4 nights in Aug 2025

4/10 Poor

Andrea

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Honestly don’t stay here the drinks were bad the food was so bad there was fights every night I couldn’t sleep the staff are nice and the place it’s pretty but I’m Not sure if it’s worth it if your taking a vacation
Stayed 3 nights in Aug 2025

6/10 Okay

Jennifer Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much upselling.
Stayed 4 nights in Aug 2025

10/10 Excellent

Flor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the elevators being slow, this property was a great property! So many things to do and if you like partying, the night life downtown is within walking distance!!
Stayed 5 nights in Aug 2025

10/10 Excellent

Marisa

Stayed 4 nights in Aug 2025

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

demetria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More variety of food options and hours of operation would help. Too pushy with trying to get you set up with extras like massages.
Stayed 4 nights in Jul 2025

10/10 Excellent

Susana, Flushing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was phenomenal. Firstly, the food and service here is 5 star. Well, I am so happy that I did not listen to those Debbie Downers because this hotel stay is in the books! At the Elements Restaurant Buffet, which was top tier food and selections, the service is genuinely the BEST I’ve seen. The waiters are not beckoning for tips or complaining if tips are not left for them. They genuinely care about the clientele and I was so impressed by them. We met Salvador, Fernando who gave us exceptional table service. Even Heidy the hostess at the door, remembered our names and room number by heart. I mean seriously!!! I was so pleased with the food quality and selection that I (after 1 Mojito) requested to speak with the Manager of the Buffet to let them know what an incredible job she’s done. The waiter Fernando actually called her over: Tonantzi, and she listened to our input for the next 20 minutes and became good friends with us. Tona and her crew have displayed the best hospitality to me and my husband. The next day, she looked for us at the buffet and even had Felix the Main Chef at the Buffet, serve us grilled lamb on a station by our table as well as fresh Churros and Cafe with apple and cinnamon. To top it off, on Tuesday, they had the Mexican Party (done weekly outside by the patio) and that was one of the most FUN events I’ve ever participated in. We danced on stage, I got serenaded by the main singer for my birthday. The Hospitality never stops here!!!
Stayed 3 nights in Aug 2025

6/10 Okay

Edward

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For the “rating” and cost we have stayed at much nicer places. Food options were subpar as were the conditions of the hotel.
Stayed 6 nights in Aug 2025

10/10 Excellent

Irene

Stayed 3 nights in Aug 2025

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Richard M

Liked: Cleanliness, staff & service
The staff at Royalton Chic was excellent. Everyone did everything they could to make our stay enjoyable. More specifically I would like to mention our butlers Diego and Gilbert, all of the staff at the diamond club pool, and Rudolfo and Marteen at the Hacienda. These people were wonderful. Our problems were mostly with your restaurants and room service. Every restaurant except for the hacienda provided very small servings. For example, at the italian place (Verdi) I ordered a pasta dish and it came in a very small bowl that would have been the size of a side dish at any other italian restaurant I have eaten at. The steak house served me a piece of meat that was about a quarter inch thick, was over cooked and had no flavor. the steak house did not even offer a filet. I have never stayed at an all inclusive that was that cheap with their menu items. As for room service, we ordered coffee our first morning there. After an hour of waiting, we finally went downstairs and got our own coffee. Our butler Diego set up coffee for us every morning after that. While I appreciate this effort by Diego, this meant we had to be awake and in the room at a certain time each morning just to get coffee. I prefer to vacation on my schedule; not yours. For the above reasons, we will not return to your resort in the future. This is unfortunate because your staff is excellent but those making policies and procedures should all be replaced.
Stayed 6 nights in Aug 2025

10/10 Excellent

Leonard, Cypress

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, exceptional service
Stayed 2 nights in Aug 2025

6/10 Okay

Kahyla

Liked: Cleanliness
Stayed 5 nights in Aug 2025

10/10 Excellent

TIMOTHY Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with plenty to do
Stayed 4 nights in Aug 2025

4/10 Poor

Anthony

Definitely not a five star. For the price you pay for this resort, you could stay at way nicer places. It was a fun resort i will give it that. Food was decent and room were nice as well. But kind of rough around the edges.
Stayed 4 nights in Aug 2025

10/10 Excellent

Daniel

Stayed 3 nights in Aug 2025

10/10 Excellent

Taysia

Liked: Property conditions & facilities
excellent stay, very nice, very clean, and has decent food with tons of entertainment
Stayed 3 nights in Aug 2025

10/10 Excellent

Donnell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing resort
Stayed 6 nights in Jul 2025

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025