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Villa Palmeras

3.5 star property
VIP Access

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Photo gallery for Villa Palmeras

Interior
Breakfast meal
Junior Studio Suite | 1 bedroom, free wired Internet
Junior Studio Suite | Terrace/patio
Porch

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
Sergio Butrón Casas Mz 402 Lt 1-C, Cancun, QROO, 77560
  • Ventura Park Cancun
    ‪11 min drive‬
  • Moon Palace Golf Club
    ‪17 min drive‬
  • Delfines Beach
    ‪19 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Studio Suite

Junior Studio Suite | 1 bedroom, free wired Internet

Junior Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Family Room

Family Room | 1 bedroom, free wired Internet

Family Room

7.4 out of 10
Good
(3 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room

Superior Room | 1 bedroom, free wired Internet

Superior Room

9.4 out of 10
Exceptional
(12 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, free wired Internet

Standard Room

8.4 out of 10
Very good
(19 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard double room

Standard double room | 1 bedroom, free wired Internet

Standard double room

9.2 out of 10
Wonderful
(5 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Villa Palmeras

Hotel in Cancun with outdoor pool and restaurant
An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, an arcade/games room and a garden are on-site.
Villa Palmeras offers 17 air-conditioned accommodations, with free toiletries. 32-inch LED televisions come with cable channels.

Bathrooms include a shower. This Cancun hotel provides complimentary wired Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Villa Palmeras. During your stay, you'll be close to Ventura Park Cancun. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include a virtual front desk
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 14 minutes by car from Moon Palace Golf Club and 10 minutes from Xoximilco
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and an arcade/games room are also featured at Villa Palmeras. Free self parking is available.

This 3.5-star Cancun hotel is smoke free.

Villa Palmeras has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Outdoor pool

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee for check-in between 6:00 AM and 2:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 350

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: MXN 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 6:00 AM and 2:30 PM
  • Late check-out fee: MXN 350 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
This property is professionally cleaned
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7 AM to 9 PM

Property is also known as

Villa Palmeras Cancun
Palmeras Cancun
Villa Palmeras Hotel
Villa Palmeras Cancun
Villa Palmeras Hotel Cancun

Villa Palmeras Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 563 out of 1001 reviews
Rating 8 - Good. 225 out of 1001 reviews
Rating 6 - Okay. 101 out of 1001 reviews
Rating 4 - Poor. 49 out of 1001 reviews
Rating 2 - Terrible. 63 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you great place to stay and safe.
Stayed 2 nights in Apr 2025

10/10 Excellent

Nelson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful Villa with very comfortable room and beautiful grounds
Stayed 1 night in Apr 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, easy access using digital technology. Kitchen staff and food was great. Only thing that would have made the room better would have been a mini fridge. Certainly would come back to this place😁🇲🇽.
Stayed 1 night in Mar 2025

8/10 Good

Aaron

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Adrea

Stayed 2 nights in Mar 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is off the beaten path. Howe, oncenyoubarrive its a very welcoming surprise. If you want to relax in comfort, without the fast pace of Cancun. This is the perfect location. The rooms are clean, comfortable and very affordable. The staff were warm and welcoming. We were able to meet the owner and he was such a greatbperson. Spend a few more dollors and get the suite. The balcony is worth the few extra dollars. We will definitely be back many times over.
Stayed 1 night in Mar 2025

2/10 Terrible

Harrychand

Stayed 1 night in Mar 2025

4/10 Poor

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful and clean! Will definitely stay again!
Stayed 1 night in Mar 2025

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Descansa

Beautiful place, very comfortable and very quiet for a great nights sleep
Stayed 1 night in Mar 2025

8/10 Good

James H

Liked: Cleanliness, staff & service, property conditions & facilities
Difficult to find but nice property. Good value
Stayed 1 night in Jan 2025

8/10 Good

James H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice secluded hotel
Stayed 1 night in Feb 2025

4/10 Poor

Mcstanley

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
I would not recommend this property at all. The location is terrible due to the fact it’s far down the beaten path & little to no outdoor lights. What’s worse is the fact that the entering the property is such a hassle and very often times other guest struggle to enter because there is a code to input that takes time to learn. Also even more terrible is the fact Taxis consider this property terrible to get to as well because it’s so near seemingly near the countryside
Stayed 4 nights in Mar 2025

10/10 Excellent

Sophie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Very convenient for the Cancun airport. Staff were great and restaurant was excellent.
Stayed 1 night in Mar 2025

10/10 Excellent

Denardo

Stayed 1 night in Feb 2025

6/10 Okay

jeff

Liked: Cleanliness, staff & service
Shower could be cleaner , shower drain was not screwed in and basicly no wifi in room 4. Staff was great in setting up a 5am taxi. I was given a remote code to enter property.. property is 9 mins from airport
Stayed 1 night in Mar 2025

8/10 Good

Dragomir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, glad there is a restaurant in the hotel. Pool and amenities are great and conveniently location close to the airport. No surrounding restaurants close by.
Stayed 2 nights in Mar 2025

10/10 Excellent

Enrique

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2025

6/10 Okay

Rene

Travelled with family
Liked: Staff & service
Good place hard to get a good taxi can
Stayed 1 night in Mar 2025

6/10 Okay

CLAUDIA

Stayed 3 nights in Feb 2025

10/10 Excellent

dominic, St Augustine

Travelled with family
Liked: Cleanliness, amenities
It was amazing. And the young lady on staff was wonderful
Stayed 1 night in Mar 2025

2/10 Terrible

Denise

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Trust me, you don’t want to stay in this hotel as we had the worst experience ever on the past Sunday. This hotel is located in a very inconvenient and dark area. The self-check in procedure is painful as the instruction was sent only through WhatsApp, no working staff at all. The moment I opened the door to my room, what a moldy and damp smell. It was so suffocating and hard to breathe. After a long waiting and very poor communication, the manager came and said there was nothing he could do as all suitable rooms were sold out. We then asked for a cancellation and tried to communicate this problem with Expedia but were told they couldn’t even get hold of this hotel either. We chose this hotel only because of Expedia’s front page recommendation and VIP access. We left eventually and had to pay for another place ourselves. We’re still waiting for the solution from Expedia about this most frustrating night ever.
Stayed 1 night in Mar 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025