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Villa Palmeras

3.5 star property
VIP Access

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Interior
Interior
Interior
Junior Studio Suite | Terrace/patio
Junior Studio Suite | Free wired Internet

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Bar

Explore the area

View in a map
Sergio Butrón Casas Mz 402 Lt 1-C, Cancun, QROO, 77560
  • Place, Parish of the Risen Christ
    ‪3 min drive‬
  • Place, Moon Palace Golf Club
    ‪12 min drive‬
  • Place, Delfines Beach
    ‪21 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room

Standard Room | Free wired Internet

Standard Room

8.0 out of 10
Very good
(27 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Free wired Internet

Superior Room

9.2 out of 10
Wonderful
(14 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite

Junior Studio Suite | Free wired Internet

Junior Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Family Room

Family Room | Free wired Internet

Family Room

8.8 out of 10
Excellent
(6 reviews)
  • 37 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard double room

Standard double room | Free wired Internet

Standard double room

8.0 out of 10
Very good
(10 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Villa Palmeras

An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, an arcade/games room and a garden are on-site.
Villa Palmeras offers 17 air-conditioned accommodations, with free toiletries. 32-inch LED televisions come with cable channels.

Bathrooms include a shower. This Cancun hotel provides complimentary wired Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Villa Palmeras. During your stay, you'll be close to Delfines Beach. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include a virtual front desk
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 14 minutes by car from Moon Palace Golf Club and 10 minutes from Xoximilco
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and an arcade/games room are also featured at Villa Palmeras. Free self parking is available.

This 3.5-star Cancun hotel is smoke free.

Villa Palmeras has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Outdoor pool

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee for check-in between 6:00 AM and 2:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 350

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 6:00 AM and 2:30 PM
  • Late check-out fee: MXN 350 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
Property Registration Number HBC220406314
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7 AM to 9 PM

Property is also known as

Villa Palmeras Cancun
Palmeras Cancun
Villa Palmeras Hotel
Villa Palmeras Cancun
Villa Palmeras Hotel Cancun

Villa Palmeras Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 555 out of 1003 reviews
Rating 8 - Good. 214 out of 1003 reviews
Rating 6 - Okay. 109 out of 1003 reviews
Rating 4 - Poor. 49 out of 1003 reviews
Rating 2 - Terrible. 76 out of 1003 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

Amelia Casmira

Travelled with partner
Disliked: Amenities
Staff support is lacking. Room smells like sewage and they refused to let us switch rooms or get money back. They refused to let us bring food in because they have a restaurant. The restaurant food is lacking and not good. No mini fridge in rooms to prevent us from going out and bringing good food back.
Stayed 8 nights in Dec 2025

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for an overnight.
Stayed 1 night in Dec 2025

10/10 Excellent

Andrei

Stayed 2 nights in Dec 2025

10/10 Excellent

Caleb

Stayed 1 night in Jan 2026

4/10 Poor

Nir, Palm Coast,

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This hotel operate with no people. It’s very complicated to get in the Internet. Don’t work well.
Stayed 1 night in Jan 2026

2/10 Terrible

NEAL, SHIELDS

Stayed 1 night in Dec 2025

10/10 Excellent

Ivan

Stayed 1 night in Dec 2025

10/10 Excellent

Boby

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff! The food was great.
Stayed 7 nights in Dec 2025

2/10 Terrible

Phillip

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving at the property, we couldn't enter or access the Wi-Fi; even the QR code wasn't working. We contacted you via WhatsApp, but you never responded with a solution; you simply sent the same photos. The television wasn’t working either. Since the WiFi wasn’t working, it was very hard to contact an uber and was very scared he would miss his flight in the morning. You’re not able to talk with anyone and the area is very dark and secluded behind an alleyway. The locks on the room door were broken and I have pictures to show this. Didn’t stay at the property, left and found another hotel downtown.
Stayed 1 night in Dec 2025

2/10 Terrible

Fani

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2025

6/10 Okay

Viridiana

Travelled with family
Liked: Cleanliness, property conditions & facilities
El personal muy amable, de eso no puedo decir nada. Sin embargo, el internet fue un problema para nosotros ya que era muy difícil conectarse y a los pocos minutos se desconectaba. El lugar está un poco alejado pero pensamos iba a ser fácil conseguir transporte, sin embargo era también un poco complicado ya que está sobre la carretera federal y muchas veces el transporte nos cancelaba pues tenía que rodear.
Stayed 5 nights in Dec 2025

10/10 Excellent

Ravneet

Stayed 4 nights in Dec 2025

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean. It would have been nice to have a bathmat. There was a weird smell coming in from the balcony, so we kept the door shut between the bedroom and the bathroom area. The fan didn't work. Virtual entry was easy and communication was excellent. The food at the restaurant was very good, but a little pricey. Overall, a nice stay for an airport layover.
Stayed 1 night in Dec 2025

10/10 Excellent

German

Liked: Cleanliness, amenities, property conditions & facilities
Clean,staff super friendly.
Stayed 2 nights in Oct 2025

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything was ok Tv got fixed Pool was fine Out of the way for walking to anything
Stayed 1 night in Dec 2025

10/10 Excellent

LEONARDO, Canton

Liked: Cleanliness, amenities, property conditions & facilities
Room was very good, overall good experience
Stayed 2 nights in Dec 2025

10/10 Excellent

franklin

Liked: Cleanliness, amenities, property conditions & facilities
excelent services thank you
Stayed 1 night in Dec 2025

8/10 Good

Shirley

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Is a nice place but nobody speaks English no mini fridge or coffee maker, and the restaurant is not the greatest plus is pricey.
Stayed 2 nights in Dec 2025

6/10 Okay

Jovan

Stayed 5 nights in Nov 2025

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant food was all homemade from scratch and MADE WITH LOVE. There was no need to go out for food or have it delivered because the onsite restaurant was OUTSTANDING!!! The property felt so cozy and personable. It was a perfect place for my 5-day stay there. I couldn’t imagine staying anywhere else… Villa Palmeras is PERFECT!!
Stayed 4 nights in Dec 2025

8/10 Good

Lydia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious, looked like the pictures, good view, bed was comfortable, grounds/environment was peaceful. Restaurant staff were lovely and helpful. Food pricing was reasonable.
Stayed 1 night in Dec 2025

10/10 Excellent

Ilsa

Stayed 4 nights in Nov 2025

2/10 Terrible

Avantika

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The property is very old and rooms need serious maintenance. Don't trust the room photos or high ratings. The AC was noisy and worked on single setting. The bed had certain constant vibration feel from the floor or wall idk. The pillows given were terrible and had worst ever filling which felt like some crumbled garbage. Balcony chairs were dirty and stained. The washroom needed serious maintenance. No hot water in shower. Very low pressure shower. No elevators to take your luggage to the rooms which are not on ground floor. The parking door doesn't close at night leaving your car open to risk although nothing happened to us. Very secluded area location and could feel little unsafe if you're going there late at night although we didn't run into into problems. I'm summary, not worth even the low price you'll pay.
Stayed 1 night in Dec 2025

10/10 Excellent

Ya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended
Stayed 4 nights in Dec 2025

2/10 Terrible

Matthew

Stayed 1 night in Dec 2025