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Serena Inn & Suites - Sundance

2.5 star property

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Photo gallery for Serena Inn & Suites - Sundance

Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi
Indoor spa tub
Reception
Front of property
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pet-friendly
  • Pool
  • Housekeeping
  • Laundry

Explore the area

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2719 E Cleveland Street, Sundance, WY, 82729
  • Washington Park
    ‪3 min drive‬
  • Clarenbach Memorial Park
    ‪3 min drive‬
  • Sundance Square
    ‪3 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds

8.8 out of 10
Excellent
(88 reviews)
  • 17 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed

8.6 out of 10
Excellent
(23 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room

Desk, blackout curtains, iron/ironing board, free WiFi

Room

8.0 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Ground Floor

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Ground Floor

  • Sleeps 3
  • 1 King Bed

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About this property

Serena Inn & Suites - Sundance

Hotel with free breakfast, near Washington Park
An indoor pool, a 24-hour business centre and laundry facilities are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out and a TV in a common area.
Serena Inn & Suites - Sundance offers 44 air-conditioned accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Sundance hotel provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.

Children aged under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

Our customers tell us that they enjoy the free breakfast at Serena Inn & Suites - Sundance. During your stay, you'll be within walking distance of Washington Park. Free WiFi in public areas, free self-parking and an indoor pool are available. This property offers pet-friendly amenities, such as an off-lead area.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a 24-hour business centre, laundry facilities and a vending machine
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute drive from Washington Park and a few minutes from Clarenbach Memorial Park
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-lead area
Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business centre. Free breakfast is served daily. An indoor pool, a vending machine, and laundry facilities are also featured at the business-friendly Serena Inn & Suites - Sundance. Free self parking is available.

This Sundance hotel is smoke free.

Guests are served a free continental breakfast daily from 6 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6 AM to 10 AM

Things to do

  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per day
  • Only dogs are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Inn Sundance
Best Western Sundance
Best Western Hotel Sundance
Sundance Best Western
Serena Inn Suites
Serena Inn Suites Sundance
Serena Inn & Suites Sundance
Best Western Inn At Sundance
Serena Inn & Suites - Sundance Hotel
Serena Inn & Suites - Sundance Sundance
Serena Inn & Suites - Sundance Hotel Sundance

Serena Inn & Suites - Sundance Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 484 out of 1002 reviews
Rating 8 - Good. 293 out of 1002 reviews
Rating 6 - Okay. 137 out of 1002 reviews
Rating 4 - Poor. 53 out of 1002 reviews
Rating 2 - Terrible. 35 out of 1002 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Narissa

Travelled with family
Very friendly staff, place is old and as clean as can be expected
Stayed 1 night in Jun 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
The lady checking us in, was very friendly and helpful.
Stayed 1 night in Jun 2025

8/10 Good

Vicki

Liked: Cleanliness, property conditions & facilities
Basic hotel for a quick place to sleep. The front desk was very nice at check in and check out. The breakfast buffet was decent with several choices.
Stayed 1 night in Jun 2025

10/10 Excellent

Bless

Stayed 1 night in Jun 2025

6/10 Okay

Judi

Travelled with partner
Liked: Cleanliness
The staff was nice, the property was clean and it was quiet. The bed was a cheap thin mattress, not much better then sleeping on a floor. There was some plaster missing in the shower. The breakfast was horrible and the INDOOR pool was closed for the season. Place needs upgrading!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are big and clean. Staff friendly and helpful. Pool was closed tho but other than that everything is excellent, would definitely stay here again!
Stayed 1 night in Jun 2025

8/10 Good

malachi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well located hotel near Devil's Tower. Near downtown Sundance and a few other local attractions. Only an hour away from Gillette, WY. Front desk staff was friendly and pleasant; we had a good conversation about the area and things to do. The surrounding grass was quite long but don't let the appearance fool you into thinking that this is not a nice place to stay.
Stayed 2 nights in May 2025

6/10 Okay

Sarah

Travelled with family
Stayed 1 night in Jun 2025

8/10 Good

Kristin

Liked: Cleanliness, amenities, property conditions & facilities
Quick one night stay and it was very comfortable and quiet, no frills. Location can’t be beat. The breakfast options were next to none by 8am but luckily the coffee was plentiful and all I needed.
Stayed 1 night in May 2025

10/10 Excellent

Susan, Visalia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was so nice and helpful
Stayed 1 night in May 2025

4/10 Poor

Robert

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms are clean, and the staff is friendly. The mattress in our room destroyed my back, though. A good economy room, though.
Stayed 2 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place

Great place , I was totally surprised with this hotel. Everyone was very friendly and the place was super clean. The beds were awesome.
Stayed 1 night in May 2025

6/10 Okay

Cindy, Cold Spring

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great location to get to Devils tower and the Black Hills! One day the breakfast was great (biscuits and gravy, and a lot more!) but the next day someone did not fill the breakfast items on time. Basic rooms that served the purpose. The pool and hot tub were not working while we were there. If you just want a place to sleep, this is ok. Check out Custer State Park, Devils Tower and Spearfish Canyon!
Custer State Park
Bridal Veil Falls
Stayed 4 nights in May 2025

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice common area
Stayed 1 night in May 2025

4/10 Poor

Kayla

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool is out of service/there wasn’t even water in it. There is no elevator to carry up your suitcases. The AC has been around before I was born and it did not work very well at all. Kinda sketchy area with nothing else around.
Stayed 1 night in May 2025

6/10 Okay

Nanette

Liked: Cleanliness, staff & service

Awaiting Updates.

Had to change rooms because there was no shower handle but we just moved next door and they were very apologetic. They have a brand new owner who is in the process of fixing long neglected maintenance (pool was closed). They are planning on buying all new mattresses. We will give them another try next time we come this way.
Stayed 1 night in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel multiple times. They are very professional and make your stay comfortable. They have multiple options for breakfast and different coffee to choose.
Stayed 2 nights in May 2025

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service
Staff were friendly and efficient but motel is dated. Truth be told there aren't many options in Sundance, WY. We ate dinner at the only option, the Longhorn Saloon and Grill. No coffee or breakfast in town on Mondays. The Crook County museum was a highlight of our stay. Don't miss it!
Stayed 1 night in May 2025

6/10 Okay

William, Littleton

Liked: Staff & service
Disliked: Property conditions & facilities
Pool, sauna, juice machine- cranberry, pancake or waffle maker….. all not working..
Stayed 3 nights in May 2025

6/10 Okay

Shirley

The personnel that cleaned the room did a poor job. I let them know at desk, and we were treated well.
Stayed 1 night in May 2025

6/10 Okay

Roxanne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had two rooms and both of the bathrooms were FILTHY. Urine all over the toilet,wiped up the floor with a washcloth and it was so dirty. Staff were very nice. Breakfast was so-so. Could have used some fresh fruit.
Stayed 1 night in May 2025

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Scott

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Pool and hot tub not working. Decent staff. Exterior doors didn’t lock and were open all night but I doubt there is much crime.
Stayed 1 night in May 2025

8/10 Good

Bryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean quiet spot to stay in a small town with limited options
Stayed 4 nights in May 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025