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Serena Inn & Suites - Sundance

2.5 star property

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Photo gallery for Serena Inn & Suites - Sundance

Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi
Indoor spa tub
Reception
Front of property
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pet-friendly
  • Pool
  • Housekeeping
  • Laundry

Explore the area

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2719 E Cleveland Street, Sundance, WY, 82729
  • Place, Washington Park
    ‪3 min drive‬
  • Place, Clarenbach Memorial Park
    ‪3 min drive‬
  • Place, Sundance Square
    ‪3 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Queen Beds

8.8 out of 10
Excellent
(88 reviews)
  • 17 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed

8.6 out of 10
Excellent
(23 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room

Desk, blackout curtains, iron/ironing board, free WiFi

Room

8.2 out of 10
Very good
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Ground Floor

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Ground Floor

  • Sleeps 3
  • 1 King Bed

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About this property

Serena Inn & Suites - Sundance

Hotel with free breakfast, near Washington Park
An indoor pool, a 24-hour business centre and laundry facilities are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out and a TV in a common area.
Serena Inn & Suites - Sundance offers 44 air-conditioned accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Sundance hotel provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.

Children aged under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

Our customers tell us that they enjoy the free breakfast at Serena Inn & Suites - Sundance. During your stay, you'll be within walking distance of Washington Park. Free WiFi in public areas, free self-parking and an indoor pool are available. This property offers pet-friendly amenities, such as an off-lead area.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a 24-hour business centre, laundry facilities and a vending machine
  • Guests have great things to say about the helpful staff and the location
  • Just a 2-minute drive from Washington Park and a few minutes from Clarenbach Memorial Park
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-lead area
Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business centre. Free breakfast is served daily. An indoor pool, a vending machine, and laundry facilities are also featured at the business-friendly Serena Inn & Suites - Sundance. Free self parking is available.

This Sundance hotel is smoke free.

Guests are served a free continental breakfast daily from 6 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6 AM to 10 AM

Things to do

  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • In the mountains
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per day
  • Only dogs are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Inn Sundance
Best Western Sundance
Best Western Hotel Sundance
Sundance Best Western
Serena Inn Suites
Serena Inn Suites Sundance
Serena Inn & Suites Sundance
Best Western Inn At Sundance
Serena Inn & Suites - Sundance Hotel
Serena Inn & Suites - Sundance Sundance
Serena Inn & Suites - Sundance Hotel Sundance

Reviews

Serena Inn & Suites - Sundance Reviews

8.4

Very good

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 487 out of 1003 reviews
Rating 8 - Good. 293 out of 1003 reviews
Rating 6 - Okay. 135 out of 1003 reviews
Rating 4 - Poor. 54 out of 1003 reviews
Rating 2 - Terrible. 34 out of 1003 reviews

Reviews

4/10 Poor

Matthew

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Good - Nice staff. Indoor pool. Breakfast. Bad - half used soaps and coffee pods. Smoke alarm went off at 2 am on first night. A/C was glitchy. Tv remote only changed channels.
Stayed 5 nights in Aug 2025

10/10 Excellent

Laurie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. We would stay here again. Staff was friendly.
Stayed 1 night in Aug 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms, great breakfast, friendly staff.
Stayed 1 night in Aug 2025

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a funky older building, but quiet and management was very nice and helpful in finding a place to eat. We had a great time in the town and met a lot of locals at the bar we went for a late dinner.
Stayed 1 night in Jul 2025

6/10 Okay

Robert

Liked: Cleanliness

A place to sleep

This hotel was not worth what I paid. That said I'm sure the Sturgis rally going on had something to do with that. I had a place to sleep and that was about it.
Stayed 2 nights in Aug 2025

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness
Hotel printed me a receipt for $84.62. Expedia billed my charge card for $115.58.
Stayed 1 night in Jul 2025

8/10 Good

Noala

Liked: Cleanliness, staff & service, property conditions & facilities
Nice host, very helpful and well informed about the area/
Stayed 1 night in Aug 2025

6/10 Okay

Charlene

Travelled with partner
Liked: Staff & service
Wishes they offered more protein breakfast options not just boiled eggs.
Stayed 1 night in Aug 2025

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities
For a last minute, desperate for a place to stay, we hit the jackpot. The property is older and some stuff is out of date but the pool was nice and the clerk was super friendly and the room was really spacious.
Stayed 1 night in Aug 2025

2/10 Terrible

Maureen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old Best Western

Old Best Western still trying to pretend it’s one, no AC running in hotel, room AC had the knob ripped off so you couldn’t change it. Bed smelled clean but full of hair. 2 story hotel but no elevator.
Stayed 1 night in Jul 2025

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here on way to South Dakota, and liked it do much, we again stayed here. Clean, quiet friendly, worth the stay.
Stayed 1 night in Jul 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

resa

Liked: Cleanliness, property conditions & facilities, room comfort

Trip

Stayed 1 night in Jul 2025

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an overall pleasant stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Randall

Travelled with family, Travelled with pets
So far wonderful. Very friendly nice people at the desk. Very happy so far. Definitely recommend. Room is clean, roomy and very comfortable. Nice amenities too. Wonderful pool. And breakfast in the morning. Outstanding! 👍
Stayed 1 night in Jul 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking for full size pickups, super friendly and helpful staff, comfortable clean rooms, and well maintained pool. Our favorite thing by far was the breakfast. Items were clearly labeled (for instance biscuits and gravy contained pork, gluten free cereal, etc) and there were several options for different dietary needs. There were lots of little extras like granola to mix in the lactose free yogurts, dried fruit or nuts to add to the instant oatmeal or cereal, little packets of Nutella, etc. The only downside is no elevator, but request a 1st floor room if needed and they should have no problem accommodating.
Stayed 1 night in Jul 2025

6/10 Okay

Jay

Disliked: Property conditions & facilities
One of the outlets by the bed wasn’t working . The bedding was minimal. The carpeting in the room was obviously repaired at least once . No extra blanket for the room .
Stayed 1 night in Jul 2025

10/10 Excellent

janet, Cutchogue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was very clean , staff at front desk very friendly and helpful
Stayed 2 nights in Jul 2025

10/10 Excellent

Brian

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine staff was great
Stayed 1 night in Jul 2025

4/10 Poor

Brian

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Here is the good: front desk person was great. Allowed us to check in early, very welcoming, told us to let her know if we need anything. Room was big. Here is the not so good: the mattresses we worn out. I have never seen a mattress that sinks in like these did. The room had ants. The bathtub was dirty. The smoke detector needed a new battery and was chirping. We requested a new battery and waited. Finally went out to get away from the noise. After going out for a while we decided to skip the night staying there, deciding to drive 7 hours home to avoid the room. I have read they are working on fixing up this hotel. I applaud their efforts. The person at the front desk has a great attitude. My only recommendation would be to get new mattresses and clean the rooms better. A great person at the front desk won’t overshadow a terrible mattress in a dirty room.
Stayed 1 night in Jul 2025

6/10 Okay

Anthony

Travelled with family

Pictures are deceiving

The hotel is old with no modern renovations. The bath tub was old and the water faucet made a lot of noise when you take a shower. The bed was cheap and hard. If you have a bad back, I recommend not staying here. My back hurt all night. No elevators, wooden old stairs.
Stayed 1 night in Jul 2025

6/10 Okay

Laurie

This older hotel was ok, but could be refreshed and updated.
Stayed 1 night in Jul 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay and would go back without question.

Everything went very well. The only issue was a switch on the AC and that was corrected to my satisfaction right away.
Stayed 1 night in Jul 2025