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Imperial Heritage Hotel Melaka

3.5 star property

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Photo gallery for Imperial Heritage Hotel Melaka

Property entrance
Lobby
Executive Room | In-room safe, blackout curtains, free WiFi, bed sheets
Daily buffet breakfast for a fee
Café

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
1, Jalan Merdeka, Malacca City, Malacca, 75000
  • Place, Dataran Pahlawan Melaka Megamall
    ‪1 min walk‬
  • Place, A Famosa
    ‪5 min walk‬
  • Place, Jonker Street Night Market
    ‪12 min walk‬
  • Airport, Malacca Intl. Airport (MKZ)
    ‪13 min drive‬

Room options

View all photos for Heritage Deluxe

In-room safe, blackout curtains, free WiFi, bed sheets

Heritage Deluxe

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room

Executive Room | In-room safe, blackout curtains, free WiFi, bed sheets

Executive Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, blackout curtains, free WiFi, bed sheets

Deluxe Suite

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 76 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Suite

Family Suite | In-room safe, blackout curtains, free WiFi, bed sheets

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 76 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Imperial Deluxe

Imperial Deluxe | In-room safe, blackout curtains, free WiFi, bed sheets

Imperial Deluxe

  • City view
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Triple Room

Family Triple Room | In-room safe, blackout curtains, free WiFi, bed sheets

Family Triple Room

  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Junior Suite

In-room safe, blackout curtains, free WiFi, bed sheets

Junior Suite

  • City view
  • 2 bedrooms
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Imperial Heritage Hotel Melaka

7 restaurants, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a business centre, concierge services and dry cleaning.
Imperial Heritage Hotel Melaka offers 329 accommodations with a safe and complimentary bottles of water. LED televisions are featured in guestrooms.

Bathrooms include a shower, bidets and complimentary toiletries. This Malacca City hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
During your stay at Imperial Heritage Hotel Melaka, you're just a quick walk from Dataran Pahlawan Melaka Megamall. Features include free WiFi in public areas, plus 7 restaurants and a gym.
  • Free WiFi
  • Enjoy Chinese cuisine while dining at Restoran Pei Zing
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Steps from Dataran Pahlawan Melaka Megamall and 5 minutes on foot from A Famosa
There are 7 restaurants on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre.

A computer station is on site and WiFi is free in public spaces. A fitness centre, multilingual staff, and concierge services are also featured at Imperial Heritage Hotel Melaka.

This 3.5-star Malacca City hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Restoran Pei Zing – This restaurant specialises in Chinese cuisine.
Yuzu House – This restaurant specialises in Japanese cuisine. Open daily.
Big Nyonya Restaurant – This restaurant specialises in Malaysian cuisine. Open daily.
Amboi Restaurant – This restaurant specialises in Malaysian cuisine. Open selected days.
Nyonya Makko – This restaurant specialises in Malaysian cuisine. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: MYR 45 for adults and MYR 30 for children
  • 7 restaurants
  • A bar/lounge

Restaurants on site

  • Amboi Restaurant
  • Big Nyonya Restaurant
  • Nyonya Makko
  • Restoran Pei Zing
  • Yuzu House

Things to do

  • Gym
  • Shopping centre

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 45 for adults and from MYR 30 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Imperial Heritage Melaka Hotel Malacca
Imperial Heritage Melaka Hotel
Imperial Heritage Melaka Malacca
Imperial Heritage Melaka

Imperial Heritage Hotel Melaka Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 191 out of 999 reviews
Rating 8 - Good. 390 out of 999 reviews
Rating 6 - Okay. 257 out of 999 reviews
Rating 4 - Poor. 107 out of 999 reviews
Rating 2 - Terrible. 54 out of 999 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Anna

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
We checked in at 3am into the family room - 907. The small bed was terrible. When my nephew sat on the bed, the mattress sunk. Condition of the bed was very bad n we suspect the spring of the bed was damaged. Housekeeping staff came up to make a change n the process was tiring at the hour. The next issue was the hair dryer. Smoke came out while I'm using which I immediately turned off This was annoying n disappointed as the standard of this hotel has a significant dropped.
Stayed 1 night in Jan 2026

2/10 Terrible

Anna

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We checked in on at 3am. I was called by my mum that her room in 1720 was terrible. Toilet was very dirty, room was very noisy due to some machine sound outside room - suspect is the compressor. I called to arrange housekeeping to check n was told will look into it. No one attended the matter after I made 2 calls in total. Few hours later at 7am when I wanted to have breakfast with mum n I called her, she sounds so stressed n tired b told me she haven sleep n is having severe headache. I had experienced my mum in such stressful state during holiday. I immediately went to counter n feedback. Staff arranged her to switch room at 9am which is 24 Jan. I am very angry n disappointed this round on the service. This has caused my mum not able to enjoy her stay in melaka this time. Kindly look into this n revert where was the lapse. Thanks.
Stayed 1 night in Jan 2026

6/10 Okay

Sungif

Stayed 1 night in Jan 2026

6/10 Okay

biao

Liked: Amenities
Staff questioned Malaysian tourism tax when both checkin and checkout. The water of shower not very warm at all.
Stayed 2 nights in Dec 2025

10/10 Excellent

Zhao

Stayed 1 night in Nov 2025

8/10 Good

Effendi

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2025

2/10 Terrible

Alicia Sin Nie

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Extremely Disappointing Stay Our stay was nothing short of frustrating and disappointing. Late Check-In: Check-in was supposed to be at 3 pm. We arrived at 4:30 pm but only got our room at 6 pm — more than two hours late. Missing Amenities: The room had no toiletries, toothbrushes, toilet paper, or bedroom slippers. We called the concierge around 6:30 pm, and the front desk confirmed the items would be delivered. When we returned at 11:30 pm, nothing had been sent, and we had to go down to the lobby ourselves to request and collect them. Insufficient Key Cards: The room was booked for three guests, yet we were given only one key card. Access Issues: On the second day, that single key card was deactivated, and we couldn’t access our room when we returned to the hotel. We had to go back to the front desk again to reactivate it, despite having the room booked for 3D2N. Overall, the service quality, attention to detail, and guest experience were terrible. This stay was filled with unnecessary inconvenience, and I would not recommend this hotel to anyone expecting even basic hospitality standards.
Stayed 2 nights in Nov 2025

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is very old n lack of maintenance, there is no clean up room service, how can where the customer stay more a day Not recommended
Stayed 2 nights in Oct 2025

10/10 Excellent

Mui Eng

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast with local food delights. Great location, near shopping mall and tourist attraction.
Stayed 3 nights in Oct 2025

8/10 Good

Effendi

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2025

10/10 Excellent

Zhao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

RIA KUSUMANINGSIH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, can just walk to Hard Rock Cafe, all River Cafe and near to 7E also. Will repeat book for my trip to Melaka.
Stayed 1 night in Sep 2025

8/10 Good

ABDUL RAHMAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall okay..
Stayed 1 night in Sep 2025

6/10 Okay

Dan

Disliked: Property conditions & facilities
bad service and supply
Stayed 1 night in Sep 2025

6/10 Okay

Oi Theen

Travelled with family
Disliked: Property conditions & facilities
Tourist tax which was not make known during booking. Only when check in then ask to pay the tax. The facilities was old. TV and phone not working. Triple room - one of the bed has no aircon only fan.
Stayed 3 nights in Sep 2025

8/10 Good

billy

Stayed 1 night in Aug 2025

2/10 Terrible

C

Disliked: Cleanliness, staff & service, property conditions & facilities
It's your price did not state if it include city tax or not it cause a lot of confusion while checking in
Stayed 1 night in Jul 2025

6/10 Okay

KOK WAH

Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel was good. The only complaint is that loud noise, like dragging of chair and some knocking on the floor and basin, can be heard especially during the late afternoon.
Stayed 3 nights in Jul 2025

2/10 Terrible

diana

Stayed 1 night in Jul 2025

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose the hotel becos of location. It is v basic hotel. Facilities are old, working but old. Water pressure for shower, v v weak. V fustrating. But location is awesome. Thanks.
Stayed 7 nights in Jun 2025

4/10 Poor

Sanna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location only. The hotel is not well maintained, bottom of bathroom door with loads of moulds marks, dirty armchair, damaged furniture, creaking wardrobe door & etc. The hotel should be of 2 star only (why it is graded 4 star). Very disappointed with the stay. Never book this hotel again.
Stayed 1 night in Jun 2025

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to attractions. Clean room with great views. Breakfast is pricey, and limited in Western tastes, but plenty of places clise by to eat.
Stayed 2 nights in Jun 2025

8/10 Good

Rohana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It is within walking distance of eateries and the night market.
Stayed 1 night in May 2025

10/10 Excellent

Kheng

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location, and staff are friendly
Stayed 2 nights in May 2025

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024