Our first room looked awful, the bed wasn't made, the bathroom was dirty and there was a big dog that barked a lot next door. We brought it up to the staff, who was good enough to relocate us, but the door on the 2nd room wouldn't lock at all. We spent all weekend worried about the safety of our items left in the room. The hottub has been broken for years, the pool is well kept, but the floor is slippery when wet. Also, they ran out of pool towels and they weren't replaced til the next day after several parents went to the front desk to request them.