Hard Rock Hotel Tenerife

5.0 star property
VIP Access

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Photo gallery for Hard Rock Hotel Tenerife

Rooftop terrace
4 outdoor pools, pool umbrellas, pool loungers
Executive lounge
Suite (Rock Suite Gold) | 1 bedroom, premium bedding, minibar, in-room safe
4 outdoor pools, pool umbrellas, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View in a map
Avenida Adeje, 300, Adeje, 38670
  • Place, Golf Costa Adeje
    ‪7 min drive‬
  • Place, Fañabé Beach
    ‪10 min drive‬
  • Place, El Duque Beach
    ‪15 min drive‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Deluxe Double Room Single Use (Silver)

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Sleeps 1
  • 2 Single Beds OR 1 King Bed

Deluxe Room (Silver)

9.2 out of 10
Wonderful
(18 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Deluxe Room (Gold)

8.8 out of 10
Excellent
(35 reviews)
  • 35 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Deluxe Room (Platinum)

8.8 out of 10
Excellent
(18 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Studio Suite (Silver)

8.8 out of 10
Excellent
(6 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

Studio Suite (Gold)

9.8 out of 10
Exceptional
(6 reviews)
  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

Suite (Rock Suite Platinum)

8.8 out of 10
Excellent
(6 reviews)
  • 80 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Studio Suite (Rock Royalty)

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Studio Suite (Silver) - Family Friendly

9.2 out of 10
Wonderful
(5 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

Studio Suite (Gold) - Family Friendly

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

Studio Suite (Rock Royalty) - Family Friendly

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Double Room Single Use (Rock Royalty)

  • 35 sq m
  • Sleeps 1
  • 2 Single Beds OR 1 King Bed

Deluxe Room (Rock Royalty)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Deluxe Room (Connecting Gold)

8.0 out of 10
Very good
(3 reviews)
  • 70 sq m
  • Partial sea view
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 2 Single Sofa Beds

Studio Suite (Amplified)

8.8 out of 10
Excellent
(5 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

Deluxe Double Room Single Use (Gold)

  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

Deluxe Double Room Single Use (Platinum)

  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed

Studio Suite Silver - Single Use

  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

Studio Suite Gold - Single Use

  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

Suite (Rock Suite Diamond)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite (Rock Suite Gold)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About this property

Hard Rock Hotel Tenerife

Luxury resort with 5 restaurants and 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Tenerife's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
Hard Rock Hotel Tenerife offers 624 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Hard Rock Hotel Tenerife. During your stay, you're just a quick walk from Las Galgas. You'll find features such as free breakfast and free WiFi in public areas, plus 4 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • For dining with ocean views, stop by The Beach Club, one of the property's 5 restaurants and 5 bars/lounges
  • Self-parking available for a fee
  • Splash around at the waterslide or swim in the 4 outdoor pools
  • Indulge with deep-tissue massages, body scrubs or manicures and pedicures at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a gym, mini golf and basketball
  • Guests have great things to say about the pool and the clean guestrooms
  • 11 minutes by car from Siam Park and 13 minutes from Fañabé Beach
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
Some rates at Hard Rock Hotel Tenerife are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hard Rock Hotel Tenerife, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 5 bars/lounges. WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool and a fitness centre. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Adeje resort.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
The Beach Club – This poolside restaurant only serves lunch.
Narumi – This poolside sushi bar specialises in Asian cuisine and only serves dinner. Open daily.
Montauk Steak House – Overlooking the pool, this steakhouse only serves dinner. Open daily.
3rd Half Sports Bar – This sports bar only serves dinner. Open daily.
Suena Chido - Taquería – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Hard Rock Hotel Tenerife are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals and snacks included
Dining availability limited at one or more venues

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Secured, covered parking on site (EUR 12 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 poolside bars
  • 3 swim-up bars
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • 3rd Half Sports Bar
  • Montauk Steak House
  • Narumi
  • Suena Chido - Taquería
  • The Beach Club

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Gym
  • Mini golf
  • Pilates classes
  • Playground
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,651 square feet of conference space
  • 7 meeting rooms
  • Business centre

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 16 floors
  • 2 buildings
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1979
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • No plastic drinking straws
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Access methods

Staffed front desk

Pets

  • Pets: EUR 40 per pet, per night, plus a one-time cleaning fee of EUR 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: EUR 12 per day
  • Pet fee: EUR 40 per pet, per night plus a one-off EUR 100 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
This property has a designated adults-only pool.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hard Rock Hotel Tenerife Adeje
Hard Rock Hotel Tenerife
Hard Rock Tenerife Adeje
Hard Rock Tenerife
Hard Rock Hotel Tenerife Aje
Hard Rock Hotel Tenerife Adeje
Hard Rock Hotel Tenerife Resort
Hard Rock Hotel Tenerife Resort Adeje

Reviews

Hard Rock Hotel Tenerife Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 633 out of 1000 reviews
Rating 8 - Good. 219 out of 1000 reviews
Rating 6 - Okay. 83 out of 1000 reviews
Rating 4 - Poor. 32 out of 1000 reviews
Rating 2 - Terrible. 33 out of 1000 reviews

Reviews

8/10 Good

chalin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sofar bed was uncomfortable.hard, kids hurt them self on they legs every time they get in because steels frame that stick out underneath bed sheet that them couldn't see. Pool was half close at the time we stay and only little pool was opened so it was over crowded and water was cloudy as too many people in it. Not nove.Other then that was good.
Stayed 4 nights in Aug 2025

10/10 Excellent

Max, Cononley

Stayed 7 nights in Jul 2025

10/10 Excellent

Remonia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained the biggest pool was under maintenance so every one was at the kids and other pool. It was packed but not too crowded surprisingly. The entertainment nightly was amazing . They have a kids club for teenagers and younger kids that was amazing. I highly recommend for a family vacation . The food choices were endless I did only the breakfast package. They even accommodated my early morning departure and provided entry to the breakfast area. The beach access for the property was not the greatest it was a big rocky if you don’t mind . Hotel was easily accessible to the bus .
Stayed 4 nights in Aug 2025

4/10 Poor

steven

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Main pool closed under major re-construction, falsely advertised in photos as open on Expedia
Stayed 3 nights in Aug 2025

10/10 Excellent

Bahia

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for family vacation, staff is beyond nice!
Stayed 7 nights in Jul 2025

10/10 Excellent

Adwoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern clean hotel. Friendly and helpful staff. Amazing and fresh selection of food at meal times. Convenient for transportation to explore the island
Stayed 7 nights in Jul 2025

2/10 Terrible

Kelly-Marie

Travelled with family
Disliked: Cleanliness, staff & service

Cancel if you have chance of a refundable rate

Horrendous, dont even bother . Half the facilities are closed which we were not aware of! No beach access. Large family lagoon pool and all restaurants around it are closed. Woken up 8am all day to 12 hours of industrial power drills and extreme building site noise. Our view was a waste as we couldn’t see through the filth on the windows. Out hot tub was full of thick black pieces of dirt every time we turned it making it unusable. £3000 it cost me and me 3 children for our stay after upgrading via the hotel direct when hotels.com failed to resolve a issue. Complained about the building site and was told to take it up with hotels. Com on our return. Absolutely disgusting !!!
Stayed 3 nights in Jul 2025

6/10 Okay

Callum Declan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
American look but the typical Spanish “milking the cow” vibe for £££. Charge for things that personally put me off coming back for example: - You pay for half board and have to pay additional for soft drinks with evening meal… - asked for an extra hour checkout but they charge 70 euros….. Was just myself and my son. The service is a hit and miss.. some are smiley and nice. Some look at you with no smile like there’s something wrong with you… What you expect when travelling to Spain though! You can’t compare to Hard rock in USA. It’s just a place to say “I’ve stayed at hard rock” The people in USA make hard rock. Tenerife made it there own... I won’t be back again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 3 day stay. Enjoyed the breakfast, adult pool area and live music. Lots of kids in the hotel.
Stayed 3 nights in Jul 2025

6/10 Okay

Gurwinder

Travelled with group
Liked: Cleanliness, property conditions & facilities
Property was nice and clean but they failed to tell us eden pool would be closed given we booked 6 months in advance kind of ruined rhe experience not much to do around the hotel and some restaurants also closed
Stayed 4 nights in Jun 2025

6/10 Okay

David

Travelled with family
Disliked: Property conditions & facilities
Breakfast bufffet was good. rest mediocre. Elevator was a real issue
Stayed 2 nights in Jul 2025

10/10 Excellent

Alison

Liked: Cleanliness, amenities, property conditions & facilities
The rock royalty receptionist on the 13th floor was amazing. She explained everything and couldnt do enough. She made us very welcome. The suite was beautful, hotel amazing.
Stayed 1 night in Jul 2025

10/10 Excellent

Joan Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the whole property and would definitely return to the Hard Rock Hotel
Stayed 3 nights in Jul 2025

8/10 Good

Bhasker Rai Pravinchandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
2 July to 12 July 2025 Couple in 60s. Vegan. We booked this hotel but it was only on arrival that we were told the main swimming pool was closed for renovation. The access to black sand / small rocks beach was not easy. 1. Staff. They were all friendly, professional. 2. Room. All amenities were good. The bed was comfortable. There was a wide selection of pillows. The main ones were too soft. Balcony with a sea view was excellent. 3. Food. We booked half-board. There was plenty of choice for vegans. All the food was delicious. The soups were excessively salty. On 3 occasions we just could not have the soup as it was excessively salty. Drinks were extra - 1 litre bottle of water for 6 euros is excessive. We bought a 5 l bottle from supermarket opposite and took water bottles for dinner. 4. Swimming pool. The main large one was closed. The 2 smaller ones were okay but it meant there was overcrowding. 5. Entertainment. The Aquacise sessions were great. Anita was brilliant. The DJs were great and played some normal music. We are not great fans of the Hard Rock music that played all day and in the evening. We will not miss that. 6. Closeby We accidentally discovered the seafront walk. It would have been good if the hotel staff had mentioned that. Also we got to know of the shuttle bus into Central for a sandy beach at 1am everyday.
Stayed 10 nights in Jul 2025

2/10 Terrible

Rachel

Travelled with partner
Disliked: Amenities, property conditions & facilities
The main pool was closed and nothing was done to make up for this. The remaining pools were packed and service non existent as a result
Stayed 7 nights in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness
Stayed 5 nights in Jul 2025

8/10 Good

Adeniyi Timothy Oladele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally okay
Stayed 3 nights in Mar 2025

10/10 Excellent

viktoria

Stayed 3 nights in Jun 2025

8/10 Good

Zoe

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2025

10/10 Excellent

Malieka

Stayed 4 nights in Jun 2025

6/10 Okay

Kevin

Liked: Cleanliness
People are nice. The main pool and all that goes with it was down and will be down for months. It left us with no activities. Food was not the best. The staff in the buffet area was brutal. We would never stay again. The food places across the way was fantastic.
Stayed 2 nights in Jun 2025

4/10 Poor

Lucy

Travelled with family
Disliked: Property conditions & facilities

Massively hone down hill. Complete carnage !

Have stayed here many times over the years, this is the worst stay we’ve ever had. Lagoon pool is closed so the remaining pool (non adult) is carnage - full of huge inflatables and completely overcrowded. Buffet same every night, limitations on all inclusive. Not enough staff at bars and restaurants and WIFI now been down for 48 hours. Desperately needs investment and staff need trained in customer service. Redeeming features - a fantastic life guard team who had to save a child this morning - not surprising given the number of children in the very small pool. Avoid this hotel until the renovations are done. Won’t be back.
Stayed 2 nights in Jun 2025

2/10 Terrible

Chee Yen Suzanna

Stayed 7 nights in May 2025