4/10 Poor
Grace Marie Brusca
Travelled with family and small children, Travelled with group
24 Feb 2026
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay at Planet Hollywood Cancun by Royalton, Autograph Collection All-Inclusive Resort was unfortunately not ideal.
We stayed in a Junior Suite with a swim-out pool. While the room was okay, it felt much older than expected. The hotel is only about five years old, but the condition of the room made it seem dated and worn.
Dining was also frustrating. We were unable to get dinner reservations before 9:00 PM during our stay, which made evenings inconvenient and less enjoyable.
Safety was another concern. The floors around the pool area are extremely slippery. My husband fell due to how slick the surface was, which was upsetting and concerning.
The most disappointing part of our trip happened when we were forced to extend our stay by one night due to a blizzard in New York that caused all flights to be canceled. We hoped the hotel would assist us in extending our room, especially given the circumstances. Instead, we were told we had to go online ourselves and book another night at full price. We were also required to physically check out of our room and then wait until 3:00 PM to check back in — and we had to move to a different room for that extra night. It was extremely inconvenient and stressful during an already difficult travel situation. The hotel staff offered no meaningful assistance.
Overall, the experience was disappointing, and we expected much
Grace Marie Brusca
Stayed 6 nights in Feb 2026
