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InterContinental Bali Sanur Resort by IHG

5.0 star property

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Photo gallery for InterContinental Bali Sanur Resort by IHG

Relax in the spacious lounge area with a central seating space, sofas, and a long table.
Exchange vows by the sea with a picturesque ocean view.
Relax by the pool surrounded by lounge chairs and a table, with stunning views from the large windows and balconies.
Guests can enjoy serene waterfront views and tranquil atmosphere.
Experience the unique blend of traditional and contemporary styles at this hotel's inviting entrance, featuring a striking triangular roof and a central open space with a water feature.

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk

Explore the area

Map
Jalan Kusuma Sari No. 8, Sanur Beach, Denpasar, Bali, 80227
  • Mertasari Beach
    ‪2 min walk‬
  • Sanur Beach
    ‪4 min walk‬
  • Sanur Night Market
    ‪3 min drive‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪15 min drive‬

Room options

View all photos for Junior Suite, 2 Single Beds, Ocean View

View from room

Junior Suite, 2 Single Beds, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Villa, 3 Bedrooms, Garden View (Pool)

Villa, 3 Bedrooms, Garden View (Pool) | 1 bedroom, premium bedding, in-room safe, desk

Villa, 3 Bedrooms, Garden View (Pool)

  • 408 sq m
  • Sleeps 8
  • 3 Single Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(6 reviews)
  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Garden View (Pool)

1 bedroom, premium bedding, in-room safe, desk

Villa, 2 Bedrooms, Garden View (Pool)

  • 308 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for Presidential Villa, Ocean View, Beachfront

1 bedroom, premium bedding, in-room safe, desk

Presidential Villa, Ocean View, Beachfront

  • 937 sq m
  • Ocean view
  • Sleeps 6
  • 2 Single Beds and 1 King Bed

View all photos for Junior Suite, 2 Single Beds, Garden View

Junior Suite, 2 Single Beds, Garden View | 1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 2 Single Beds, Garden View

7.0 out of 10
Good
(4 reviews)
  • 90 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, Ocean View

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 136 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

View from room

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 90 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed, Garden View

View from room

Junior Suite, 1 King Bed, Garden View

9.6 out of 10
Exceptional
(10 reviews)
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Garden View

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Garden View

  • 136 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Villa, 1 Bedroom, Garden View (Pool)

1 bedroom, premium bedding, in-room safe, desk

Villa, 1 Bedroom, Garden View (Pool)

  • 308 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Suite, 1 Bedroom, Ocean View (Spa)

Suite, 1 Bedroom, Ocean View (Spa) | 1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Ocean View (Spa)

7.0 out of 10
Good
(2 reviews)
  • 157 sq m
  • Ocean view
  • Sleeps 3
  • 1 Single Bed

View all photos for Suite, 1 Bedroom, Garden View (Spa)

Suite, 1 Bedroom, Garden View (Spa) | 1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Garden View (Spa)

  • 157 sq m
  • Sleeps 3
  • 1 Single Bed

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About this property

InterContinental Bali Sanur Resort by IHG

Luxury resort on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at InterContinental Bali Sanur Resort by IHG's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
InterContinental Bali Sanur Resort by IHG offers 120 accommodations, which are accessible via exterior corridors and feature iPod docking stations and a safe. This accommodation offers separate dining areas and includes dining tables. Beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with premium cable channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 7 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at InterContinental Bali Sanur Resort by IHG. During your stay, you're just a quick walk from Sanur Beach. You'll find features such as free WiFi in public areas and free valet parking, plus 3 outdoor pools.
  • Free WiFi
  • Free valet parking, self-parking and Motorhome/coach/lorry parking
  • Enjoy Indonesian cuisine with garden views at Layang-Layang, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the 3 outdoor pools
  • Indulge with facials, body wraps or manicures and pedicures at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and complimentary bicycles
  • Just a 3-minute walk from Sanur Beach and 15 minutes by car from Seminyak Square
  • Airport pick-up shuttle service available for a fee
Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At InterContinental Bali Sanur Resort by IHG, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool and a steam room. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Denpasar resort.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Layang-Layang – Overlooking the garden, this restaurant specialises in Indonesian cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Nyala Beach Club and Gril – This beachfront seafood restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Pier Eight – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.
Late-night fare is available from 24-hour room service.

Languages

Dutch, English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 350,000 for adults and IDR 175,000 for children
  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Layang-Layang
  • Nyala Beach Club and Gril
  • Pier Eight

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free cot
  • Laundry facilities
  • Living room
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the bay
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift (100 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Restaurant dining guides
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from 1 September 2025 to 30 December 2025 (completion date subject to change). The following areas are affected:
  • Lobby

Guests will have access to the following alternative facilities during the renovation:

  • Business facilities

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.
During renovations, the resort will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at InterContinental Bali Sanur Resort by IHG

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 1052700.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 350000 for adults and from IDR 175000 for children
  • Airport shuttle fee: IDR 624360 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 1052700.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
InterContinental Bali Sanur Resort by IHG offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bali Regent
Fairmont Sanur Beach Bali Resort Denpasar
Regent Bali Hotel
Regent Bali Hotel Sanur
Regent Bali Sanur
Fairmont Sanur Beach Bali Hotel
Fairmont Bali Hotel
Fairmont Sanur Beach Bali
Fairmont Sanur Beach Bali Denpasar
Fairmont Sanur Bali Denpasar
Fairmont Sanur Beach Bali Suites Villa Resort Denpasar
Fairmont Sanur Beach Bali Suites Villa Denpasar
Resort Fairmont Sanur Beach Bali Suites & Villa Denpasar
Fairmont Sanur Beach Bali Suites & Villa Denpasar
Fairmont Sanur Beach Bali Suites Villa
Denpasar Fairmont Sanur Beach Bali Suites & Villa Resort
Resort Fairmont Sanur Beach Bali Suites & Villa
Fairmont Sanur Beach Bali Suites Villa Resort
Regent Bali
Fairmont Sanur Beach Bali
Fairmont Sanur Bali Suites

InterContinental Bali Sanur Resort by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 291 out of 454 reviews
Rating 8 - Good. 104 out of 454 reviews
Rating 6 - Okay. 35 out of 454 reviews
Rating 4 - Poor. 17 out of 454 reviews
Rating 2 - Terrible. 7 out of 454 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Highly enjoyed our stay
Stayed 9 nights in Jan 2025

2/10 Terrible

Shanola

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this property was fantastic. The staff especially went above and beyond for us in every department. Would highly recommend a vacation here!
Stayed 6 nights in Mar 2025

8/10 Good

J R

Stayed 7 nights in Mar 2025

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful and well manicured.
Stayed 7 nights in Feb 2025

8/10 Good

Glen

Liked: Cleanliness
I liked the position of the intercontinental but found the facilities lacking. I do realize that one restaurant was closed for refurbishment but the one that was open left food wise a lot to be desired.
Stayed 3 nights in Feb 2025

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

4/10 Poor

Sun Yeon, berkeley

Disliked: Cleanliness, amenities, property conditions & facilities
the room was large but the shower wasn’t working properly, the plumbing is open? I watched my gray water from the sink flow into a hole in the ground… But most of all, I had a do not disturb sign out but they ignored it and called me to open my door for a complimentary dessert… I thanked them but also let them know that I’m going to sleep, please do not call or knock anymore. Then they called AGAIN to check how I was doing… I had to unplug the phone because the trust was lost. I understand the intent but it’s a hotel with international travelers, we’re all on different circadian rhythm… I really really needed sleep after 26hrs of travel.
Stayed 1 night in Jan 2025

8/10 Good

Anveeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely property but menu and eating choices were lacking. Some other options would be good. Staff were fantastic and nothing was too much trouble.
Stayed 5 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Good, but could be better

Our stay at the InterContinental was nice, however I could not give it 5 stars because checking in was problematic, and the beach was not cared for very well (seaweed was not cleaned up, unlike surrounding hotels). It may have simply been a bad day, but check in was heavily delayed!! Also the beach is quite nice but unlike the surrounding hotels, the seaweed was not cleaned up, which was a shame. The food was good, the service was fantastic, and their spa is wonderful. The pool is actually one of its best features. The rooms are beautiful and the beds were the best throughout our entire trip (3 weeks). However, their products (shampoo/bodywash/lotion) could use some updating…..you would expect a 5 Star establishment to use better quality, if not Sensatia. Finally, the weights in the gym could also be updated. Overall, still a really pleasant stay, and we did enjoy the service, grounds and facilities.
Stayed 3 nights in Dec 2024

4/10 Poor

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Yasmin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautifully laid out resort, with exceptional swimming pools and grounds. The main swimming pool was far too warm to swim in beyond 8am and was equivalent to the air temperature, so opted for the smaller pools instead. Breakfast options were good, however, not exceptional for the price. Rooms were spacious and clean, with ample space for two people. Interior decor was beautiful, however, overall experience does not amount to the cost and luxury expected.
Stayed 2 nights in Nov 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities
Great Experience
Stayed 1 night in Nov 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can not more highly of the staff. They were all amazing
Stayed 5 nights in Nov 2024

8/10 Good

Michael, West Leederville

Travelled with partner
Liked: Cleanliness, staff & service
I want to be fair when I make this review because overall it’s a nice hotel with great staff. However , there were issues. 1- the main restaurant was closed for refurbishment and you could only use Pier 8 , that said, Pier 8 is in a fantastic location. 2- the hotel is being refurbished throughout and it’s my understanding that the pool and Pier 8 will be refurbished in Jan 25. 3- the hot water in our room was cold /tepid for most of our stay until we were told to let it run for 5 minutes first and even then it was only warm. 4- Normally in a hotel you put down a deposit and pay the rest when leaving . In this case you put down $400.00 and they then text you to say you have exceeded the amount and please put down more. This was first for me. 5- the hotel feels disjointed with a huge pond in the middle with no access around it. Essentially you have the front reception and then the pool and beach side restaurant. 6- not overly friendly reception staff. The positives. 1- nice room with large balcony / second living area. 2- nice breakfast 3- great restaurant and pool staff. 4- nice pool if somewhat very hot to sit around and very warm water. 5-great location. In summary I would stay again , however ,wait until all the refurbishment is done.
Stayed 8 nights in Oct 2024

10/10 Excellent

Nikita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

6/10 Okay

Andrew, Worongary

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is about to udergo an upgrade so maintenance is not being done. 2 lifts out of action, gym machines out of action. Main restaurant out of action. Overall better options elsewhere for the money spent.
Stayed 7 nights in Oct 2024

10/10 Excellent

CHARLIE

Stayed 3 nights in Sep 2024

10/10 Excellent

Peter Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and location.
Stayed 6 nights in Sep 2024

10/10 Excellent

CHARLIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG. This hotel was amazing. It was toght on the beach and near all.ttprs of restaurants and bars. It is also right on the boardwalk. The pools are amazing. The breakfast was also amazing, i recommend adding breakfast to your stay. The staff was perfection
Stayed 2 nights in Sep 2024

4/10 Poor

Shanaz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The F&B staff completely incompetent. Really polite staff but just couldn’t do the job or insufficient training. Waiting over 40mins for Breakfast and poached eggs turned up as boiled go on and on but F&B was terrible. I also fell outside at the front entrance as water everywhere without appropriate signage I said at checkout experience wasn’t good the staff didn’t have the decency to ask why!! Enough said to be honest.
Stayed 3 nights in Sep 2024

6/10 Okay

BRIAN

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location and wonderful staff. The team there are friendly and could not do more to help. The property is overall very tired and needs real work to get it up to a proper standard. The hot water is hit and miss, the decking areas are in poor repair and tripping hazards are everywhere. The sheets and pillow cases should be changed more frequently, shower supplies are not replenished and tiles in the bathroom are literally crumbling away. We will not be back to this hotel any time soon and would rate the overall experience as far short of the cost of it. This is at best a 3.5 star location for us. The cost of our stay was simply far too expensive for the experience that we had. We cannot praise the staff enough here. They were all warm, welcoming and personable at every turn. We shall call in to say hello and thank them again for their kindness and hard work next time we are in Bali. We will not be staying with any InterContinental properties in the future after this experience.
Stayed 7 nights in Aug 2024

10/10 Excellent

Beth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the patio space.
Stayed 1 night in Aug 2024