Lots of miscommunication/no communication w/front desk staff made this accommodation very challenging. We attempted to check in at 12:30 on the day of arrival, the office hours 10am-6pm, there was no one there. Waited 20 minutes and left to spend our afternoon sightseeing.We didn’t return until late due to traffic. We received a message from the front desk with instruction for the lockbox to get key.Next morning we left early to explore the Florida Keys.Due to a forrest fire blocking our route back to the hotel we didn’t arrive until 2:30am. Our room key didn’t work, called the emergency line twice and left voicemail.Slept on couches at the pool (had to run to Denny’s in the middle of the night for bathroom). Finally reached someone on the emergency phone number at 7:00a.m.Was informed that our room key was in the lockbox with the same code as before. Was also informed that they’d called Expedia, spent twenty minutes on the phone to get them to convey a message to me about the key in lockbox.Didn’t get that message, because I booked through Hotels.com not Expedia.Finally encountered the front desk staff later that day, to sign paperwork/pay my remaining balance.Quite unfriendly, likely because I’d awakened her at 7am with my phone call.In spite of paying for a room, that I didn’t get to sleep in until 7am, I was calm/courteous.As a large group checked in, they were given car pass for parking,I asked for one, was told I didn’t need it, I insisted, didn’t need car towed!
