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Eurostars Plaza Mayor

4.0 star property

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Photo gallery for Eurostars Plaza Mayor

Daily buffet breakfast (EUR 15 per person)
Interior
Porch
Lobby
Minibar, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar
  • Laundry room

Explore the area

View in a map
Calle Doctor Cortezo 10, Madrid, Madrid, 28047
  • Place, Plaza de Santa Ana
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪5 min walk‬
  • Place, Puerta del Sol
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Superior Double Room

Minibar, in-room safe, desk, laptop workspace

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Minibar, in-room safe, desk, laptop workspace

Standard Double or Twin Room

9.0 out of 10
Wonderful
(83 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Large Single Beds

View all photos for Superior Double Room Single Use

Minibar, in-room safe, desk, laptop workspace

Superior Double Room Single Use

  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Double Room (with Extra Bed)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room (with Extra Bed)

  • Sleeps 3
  • 1 Double Bed and 1 Large Single Sofa Bed

View all photos for Standard Double Room Single Use

Minibar, in-room safe, desk, laptop workspace

Standard Double Room Single Use

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

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About this property

Eurostars Plaza Mayor

Hotel with a rooftop terrace, 5-minute walk to Puerta del Sol
This smoke-free hotel features a bar/lounge, a rooftop terrace and a coffee shop/cafe. WiFi in public areas is free. Other amenities include a business centre, concierge services and dry cleaning. Housekeeping is available on request.
Eurostars Plaza Mayor offers 92 accommodations with minibars and laptop-compatible safes. LCD televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include baths or showers, designer toiletries and hairdryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Eurostars Plaza Mayor. During your stay, you're just a quick walk from Puerta del Sol. Free WiFi in public areas, a bar and a coffee shop/cafe are available.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Just a 5-minute walk from Puerta del Sol and 6 minutes on foot from Plaza Mayor
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre.

WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at Eurostars Plaza Mayor.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10:30 AM and at the weekend from 8:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Eurostars Hotel Plaza Mayor
Eurostars Hotel Plaza Mayor Madrid
Eurostars Plaza Mayor
Eurostars Plaza Mayor Madrid
Hotel Eurostars Plaza Mayor
Hotel Mayor
Hotel Plaza Mayor
Plaza Mayor
Plaza Mayor Hotel
Eurostars Plaza Mayor Hotel
Eurostars Hotel Plaza Mayor
Eurostars Plaza Mayor Madrid
Eurostars Plaza Mayor Hotel Madrid

Eurostars Plaza Mayor Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 522 out of 1001 reviews
Rating 8 - Good. 355 out of 1001 reviews
Rating 6 - Okay. 75 out of 1001 reviews
Rating 4 - Poor. 34 out of 1001 reviews
Rating 2 - Terrible. 15 out of 1001 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Yadrana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. The property is clean and well located but, there is a lot of construction around which is not the hotel’s fault.
Stayed 2 nights in Oct 2025

8/10 Good

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I want to say that all of the staff were friendly and helpful, especially Lorena, Maria, Adrea, Mguel, and Leonor. Good job... Thanks
Stayed 4 nights in Oct 2025

10/10 Excellent

MIRIAM

Stayed 6 nights in Sep 2025

10/10 Excellent

PHILBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a great place that was close to everything and the people were very nice and friendly. I would recommend it to everyone who is looking for a great hotel to stay in Madrid.
Stayed 4 nights in Sep 2025

6/10 Okay

Joel

Travelled with partner
Disliked: Staff & service
Not aware that street where property is located is under construction, otherwise I wouldn’t book it.
Stayed 4 nights in Sep 2025

10/10 Excellent

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rent at luz Madrid den I left den I rent at Eurostars it was gorgeous better then luz Madrid very nice staff and service thank I give them a 5 star
Stayed 4 nights in Sep 2025

6/10 Okay

Jorge

Stayed 4 nights in Sep 2025

10/10 Excellent

Anothai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Now Infront of the hotel is road working ,after it finished its should be nice area. Our room was nice but a bit dark, prefer lighter room, with two bed because I travel with friends. The virgin air is nightmare.
Stayed 5 nights in Sep 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely little hotel in an extremely convenient location. It’s bustling only a short distance away, but peaceful inside the hotel. Walking distance from all the key sites. Rooms are a really good size and bathrooms are surprisingly large. Staff are really friendly and helpful.
Stayed 3 nights in Sep 2025

8/10 Good

Maria Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was OK. Everytime I book a hotel with Expedia I get the worse and no-view room in the hotel.
Stayed 1 night in Sep 2025

8/10 Good

Suzan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Gary

Stayed 2 nights in Sep 2025

8/10 Good

arnulfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Martin at reception was very professional and helpful.
Stayed 1 night in Sep 2025

4/10 Poor

Andrew, Brisbane

Travelled with family
Disliked: Amenities, property conditions & facilities
Block B you get to see Block A air conditioners. Not one other thing. Awful value for money - those rooms should be MUCH cheaper.
Stayed 2 nights in Sep 2025

2/10 Terrible

Cyril

Disliked: Property conditions & facilities
Very disappointing. Lost money bc we cut our stay short by 2 days as the room was dilapidated. Nothing like the online pics. Baseboards falling off. Exposed nails. Light flickering all day. Wifi sporadic. AC barely worked. Hall carpet smelled. Ongoing construction in front so no car access. Had to wheel our luggage half a block to get a taxi. On the flip side, the front desk staff were very pleasant, understanding, and helpful. They get 5 stars. The property? Barely one star.
Stayed 4 nights in Sep 2025

10/10 Excellent

Michelle

Stayed 3 nights in Sep 2025

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2025

10/10 Excellent

arnaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Hector, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect just the road construction from the city out front made it difficult for taxis to get you to the front of the hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Jul 2025

10/10 Excellent

Mirrlees

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

ALICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien
Stayed 3 nights in Aug 2025

10/10 Excellent

Anne, Johnstown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and Madrid was a fabulous city to visit Hotel centrally located
Stayed 3 nights in Aug 2025

8/10 Good

alejo

Liked: Cleanliness, property conditions & facilities
The hotel is fine but the street was like a warzone, dust everywhere, strange people around, etc. The neighbourhood was better years before
Stayed 3 nights in Aug 2025