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Renaissance Bali Uluwatu Resort & Spa

5.0 star property

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Photo gallery for Renaissance Bali Uluwatu Resort & Spa

4 outdoor pools, open 6:00 AM to 9:00 PM, free pool cabanas
Banquet hall
Reception
Aerial view
Banquet hall

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View in a map
Jalan Pantai Balangan 1 No 1, Ungasan, Bali, 80361
  • Place, Garuda Wisnu Kencana Cultural Park
    ‪4 min drive‬
  • Place, Balangan Beach
    ‪7 min drive‬
  • Place, Uluwatu Temple
    ‪12 min drive‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 2 Single Beds, Non Smoking, Ocean View (Balcony)

1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 2 Single Beds, Non Smoking, Ocean View (Balcony)

  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Non Smoking, Garden View (Balcony)

1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 2 Single Beds, Non Smoking, Garden View (Balcony)

9.0 out of 10
Wonderful
(9 reviews)
  • 43 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Terrace, Ocean View

1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 2 Single Beds, Terrace, Ocean View

  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed, Terrace, Ocean View

Room, 1 King Bed, Terrace, Ocean View | 1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Terrace, Ocean View

8.0 out of 10
Very good
(5 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Garden View

Suite, 1 King Bed, Balcony, Garden View | 1 bedroom, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Balcony, Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • 78 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View (Balcony)

Room, 1 King Bed, Non Smoking, Garden View (Balcony) | 1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking, Garden View (Balcony)

9.2 out of 10
Wonderful
(14 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Garden View (Balcony)

Suite, 1 King Bed, Non Smoking, Garden View (Balcony) | 1 bedroom, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Non Smoking, Garden View (Balcony)

10.0 out of 10
Exceptional
(2 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Room, 1 King Bed, Non Smoking, Ocean View (Balcony) | 1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

9.0 out of 10
Wonderful
(2 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, 1 King, Balcony

Loft, 1 King, Balcony | Living area | 42-inch LED TV with satellite channels, TV

Loft, 1 King, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 98 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Loft, 1 King, Balcony, Whirlpool

Loft, 1 King, Balcony, Whirlpool | Living area | 42-inch LED TV with satellite channels, TV

Loft, 1 King, Balcony, Whirlpool

10.0 out of 10
Exceptional
(1 review)
  • 130 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Villa, 3 Bedrooms, Ocean View

Presidential Villa, 3 Bedrooms, Ocean View | 1 bedroom, down duvets, pillow-top beds, in-room safe

Presidential Villa, 3 Bedrooms, Ocean View

  • 930 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 9
  • 3 Double Beds

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includes taxes & fees
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About this property

Renaissance Bali Uluwatu Resort & Spa

Art Deco resort with 3 restaurants and 4 outdoor pools
Jump on Renaissance Bali Uluwatu Resort & Spa's free shuttle and catch some rays a the beach, spend the day relaxing at the full-service spa or enjoy a meal at one of the resort's 3 restaurants. Housekeeping is available on request.
Renaissance Bali Uluwatu Resort & Spa offers 208 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Pillowtop beds feature down duvets. 42-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Renaissance Bali Uluwatu Resort & Spa. During your stay, you'll be close to Garuda Wisnu Kencana Cultural Park. Enjoy features like free WiFi in public areas, free valet parking and a free beach shuttle.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free valet parking, self-parking and Motorhome/coach/lorry parking
  • Enjoy Indonesian cuisine with ocean views at Double Ikat, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 4 outdoor pools
  • Treat yourself to deep-tissue massages, manicures and pedicures or body treatments at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute drive from Garuda Wisnu Kencana Cultural Park and 8 minutes from Jimbaran Market
  • Free beach shuttle service
You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Renaissance Bali Uluwatu Resort & Spa, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco resort also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free self parking and valet parking are available.

This 5-star Ungasan resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.
Double Ikat – Overlooking the ocean and pool, this theme restaurant specialises in Indonesian cuisine and only serves dinner.
Clay Craft – This poolside restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open daily.
Roosterfish Beach Club – Overlooking the ocean and pool, this restaurant specialises in local and international cuisine and only serves lunch. Happy hour is offered. Open daily.
R Bar – Overlooking the ocean and pool, this lobby lounge specialises in international cuisine and serves lunch, dinner and light fare. Happy hour is offered. Open daily.
Pool Bar – This bar specialises in international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 13 kilometres
  • Free beach shuttle
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: IDR 423,500 for adults and IDR 211,750 for children
  • 2 bars/lounges
  • 3 poolside bars
  • 3 restaurants
  • A beach bar

Restaurants on site

  • Clay Craft
  • Double Ikat
  • Pool Bar
  • R Bar
  • Roosterfish Beach Club

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • 24-hour business centre
  • 7,223 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 5 buildings
  • 5 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2018
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 1089000.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 423500 for adults and from IDR 211750 for children
  • Airport shuttle fee: IDR 450000 per vehicle (one-way, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 1089000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Renaissance Bali Uluwatu Resort & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Renaissance Bali Uluwatu Resort Ungasan
Renaissance Bali Uluwatu Resort
Renaissance Bali Uluwatu Ungasan
Renaissance Bali Uluwatu
Renaissance Bali Uluwatu Resort & Spa Ungasan
Renaissance Bali Uluwatu Resort Spa
Renaissance Bali Uluwatu & Spa
Renaissance Bali Uluwatu Resort Spa
Renaissance Bali Uluwatu Resort & Spa Resort
Renaissance Bali Uluwatu Resort & Spa Ungasan

Renaissance Bali Uluwatu Resort & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 332 out of 415 reviews
Rating 8 - Good. 60 out of 415 reviews
Rating 6 - Okay. 7 out of 415 reviews
Rating 4 - Poor. 6 out of 415 reviews
Rating 2 - Terrible. 10 out of 415 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Jose Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service
Photos are a bit different from actual rooms
Stayed 2 nights in Jul 2025

4/10 Poor

Olivia

Travelled with family
Liked: Cleanliness
A comedy of errors. I won’t be staying again. Nothing is accessible outside of the hotel. A 5 star hotel and yet no transport available. We paid a ridiculous amount for half board and later found out breakfast is free anyway and were given vouchers for dinner only in 1 restaurant with a limited menu. For 9 nights… Everything at this hotel is about making more money. Anything you’re used to at a normal 5-star hotel you will need to pay additionally here. The staff are trained to annoy you and ask for more. The prices for drinks and anything additional are astronomical. Nowhere near Uluwatu, very deceiving. Also, nowhere near the beach. They add something like 25% to every order. It honestly ended up being funny just how bad it is, for a 5 star. A 3-star hotel rating, it’d be great!
Stayed 9 nights in Jul 2025

6/10 Okay

Alex

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was charge for a garden view, but the whole view was block by a huge tree. I should be renamed to Tree view
Stayed 4 nights in Jun 2025

10/10 Excellent

Ping

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort, not a lot to complain about on site, but it may not be what you're looking for if you plan on going around visiting Bali. It's a little out of the way and traffic is pretty atrocious unless you're heading out early in the morning (before 11 AM). My visit was for an event and it ended up being difficult every time we needed to head out. Calling for a ride can take quite some time, and going anywhere required at least 40 minutes to an hour. I highly recommend this location if you plan on remaining on resort for the majority of the time, it is very comfortable and services are excellent.
Stayed 1 night in Jul 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Daeng

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Ryan

Stayed 7 nights in Jun 2025

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was amazing the staff were great went above and beyond
Stayed 5 nights in Jun 2025

8/10 Good

Joke, singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love its view, i love its food at dua ikat and breakfast, i love the serenity. its kids club is marvelous. i don't like the room config, lack of space for living space. no transport to nearby shops or around the area, or its not clear. activities/games can be better resourced (available floaties).
Stayed 1 night in Jun 2025

10/10 Excellent

Haneen, Kuwait

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff there are amazing. I didn't like that the room had a noticeable musty smell, i guess from the open style bathroom. The TV wasn't smart
Stayed 3 nights in Jun 2025

4/10 Poor

Mai

Stayed 1 night in May 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel would highly recommend 👌 staff very friendly and food was amazing
Stayed 2 nights in May 2025

8/10 Good

Shaneek, Brooklyn

Liked: Cleanliness
Stayed 3 nights in May 2025

10/10 Excellent

celine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Sacha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at the Renaissance. The first time was so enjoyable that we decided to stay again on this visit to Bali. Everyone is genuinely very friendly, warm and welcoming. My husband and I had the best couples massage at the spa! I can’t wait until my next visit to Bali!
Stayed 8 nights in Apr 2025

10/10 Excellent

Jas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stay 💗
Stayed 3 nights in Apr 2025

10/10 Excellent

Henrique

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 3 nights in Apr 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
The reception area is very impressive in its design and architecture. First impressions have that Wow! Factor. The reception staff are equally impressive in their welcome and then friendly and helpful service. Facilities within including restaurants; gym and spa, and pool were all excellent. Can’t really find fault with this hotel and loved our stay here
Stayed 2 nights in Apr 2025

10/10 Excellent

Rocky Surendra

Travelled with partner
Liked: Amenities
Beautiful views from a beautiful resort, the staff made our experience here even better, everyone is so friendly and helpful. Would definitely stay again.
Stayed 6 nights in Apr 2025

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time here in Bali and this hotel clearly went above & beyond all expectations every staff member was so polite & respectful nothing like any where else. Appreciated the birthday gesture and enjoyed the facilities it had to offer and the menu was healthy and delicious have no hesitation coming back here again without a doubt. Well done staff at Renaissance Hotel you outclassed yourselves. Ronnie and Natasha Fuimaono
Stayed 9 nights in Mar 2025

10/10 Excellent

Puneet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You cannot go wrong!

Very nice stay! Spacious room with beautiful view. Friendly and accommodating staff. Good food at restaurant.
Stayed 4 nights in Jan 2025

10/10 Excellent

Lisbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Helannys Z

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place cleaning, safe. Good restaurant, good food.
Stayed 8 nights in Jan 2025

2/10 Terrible

Cecilia

Disliked: Property conditions & facilities
Review solely for the food—arriving at dinner time and the Indonesian restaurant looked appealing and airy. The menu wasn’t enticing. The lady server also the one at the restaurant entrance recommended randeng which is my fav but in retrospect, opted for something hot would not lead to food poisoning. Both dishes were bland. Service from the kitchen was nice but food wasn’t prepped hot. I also ordered Apple strudel at the room but it wasn’t the real dessert at all. Came for culinary experience but the result was definitely below par, minus even. I will not stay here again. The staff seemed attentive but when I have asked them questions both at the restaurant and the lobby, they didn’t have the capacity to converse in English. Seemed brushed off my concern when mentioned about the food poisoning. He just dismissed me and followed with a comment card. It wasn’t pleasant. I don’t think the hospitality level is up to par. I was disappointed w this Marriott hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Patrycja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025