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Hostal Santa Cruz

2.0 star property

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Photo gallery for Hostal Santa Cruz

View from room
Vending machine
Reception
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Plaza de Santa Cruz, 6, Madrid, Madrid, 28012
  • Plaza Mayor
    ‪3 min walk‬
  • Puerta del Sol
    ‪3 min walk‬
  • Gran Via
    ‪6 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Basic Twin Room

Basic Twin Room | Desk, laptop workspace, free WiFi, bed sheets

Basic Twin Room

  • 18 sq m
  • 5 bedrooms
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Single Room

Single Room | Desk, laptop workspace, free WiFi, bed sheets

Single Room

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • 3 bedrooms
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room | Desk, laptop workspace, free WiFi, bed sheets

Double Room

9.2 out of 10
Wonderful
(25 reviews)
  • 18 sq m
  • 5 bedrooms
  • Sleeps 3
  • 1 Double Bed

Double Room, 3 Single Beds

  • Sleeps 3
  • 3 Single Beds

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About this property

Hostal Santa Cruz

Hostal in Madrid, steps from Plaza Mayor
Tour/ticket assistance, a front desk safe and free Wi-Fi in public areas are available at this smoke-free hostal. Other amenities include a vending machine.
Hostal Santa Cruz offers 16 air-conditioned accommodations with a hairdryer and free toiletries. Digital televisions are provided.

Bathrooms include baths or showers with a rainfall showerhead. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hostal Santa Cruz. During your stay, you're just a quick walk from Plaza Mayor. Enjoy features like free WiFi in public areas.
  • Free WiFi
  • Amenities include a front desk safe, a lift and a vending machine
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Plaza Mayor and 4 minutes on foot from Puerta del Sol
Hostal Santa Cruz offers its guests a vending machine, tour/ticket assistance, and a front desk safe. Public spaces have free WiFi.

This Madrid hostal is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • TV with digital channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 11:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Renovations and closures

This property is closed from 31 July 2025 to 31 August 2025 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: EUR 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
The front desk at this property is open daily from 9:00 AM - 11:30 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hostal Santa Cruz
Hostal Santa Cruz Hostel
Hostal Santa Cruz Hostel Madrid
Hostal Santa Cruz Madrid
Santa Cruz Madrid
Hostal Santa Cruz Hostal
Hostal Santa Cruz Madrid
Hostal Santa Cruz Hostal Madrid

Hostal Santa Cruz Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 182 out of 335 reviews
Rating 8 - Good. 124 out of 335 reviews
Rating 6 - Okay. 22 out of 335 reviews
Rating 4 - Poor. 5 out of 335 reviews
Rating 2 - Terrible. 2 out of 335 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is perfect—steps away from Plaza Mayor and not far from Plaza del Sol. The Museo Nacional del Prado and Museo Nacional Centro de Arte Reina Sofia are both about15 minutes away on foot.
Stayed 3 nights in Jun 2025

10/10 Excellent

Daniel S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the heart of Madrid
Stayed 2 nights in Apr 2025

10/10 Excellent

martin

Travelled with partner
Very well located near everything
Stayed 3 nights in Mar 2025

10/10 Excellent

Yadira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Very pleasant stay, with an amazing comfortable bed, a private bathroom and room with balcony. Amazing room view to Plaza Santa Cruz. Staff was very nice and very kind. You have many options to eat. Just a few steps from Plaza Mayor. Convenient stores nearby and not overcrowded. Rooms are clean and every day they provided basics.
Stayed 9 nights in Jan 2025

10/10 Excellent

SERGIO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación a 70 metros de plaza mayor Cerca restoranes y bares cafeterías y a pocas cuadra de la gran vía Metro a solo 2 cuadras Fácil acceso internet de muy buena calidad y rapido
Stayed 3 nights in Nov 2024

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Great room, great view, great location. Clean, safe.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sharee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location and very comfortable

Fantastic location, near a lot of action. A little noise from outside during the night but not too bad. Walkable to many attractions and restaurants and also the train. Not so much a hostel as we know it, but more of a guesthouse. Loved it!
Stayed 3 nights in Nov 2024

8/10 Good

Pearl Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything. Starbucks right below the property makes it more appealing and convenient. But we wish there is a pot of hot water or coffee so we can have an instant coffee at least during late hours of the night or early morning. But overall, it was nice, even though the elevator only fits 2 people and 2 suitcases, we managed.
Stayed 4 nights in Oct 2024

6/10 Okay

Cheng Tien

Liked: Staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Robert C, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 4 nights in Oct 2024

10/10 Excellent

Dennis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great.We had a most enjoyable stay. Would be great if there was access to a fridge.
Stayed 4 nights in Sep 2024

8/10 Good

Marcos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La ubicacion es perfecta para caminar disfrutar la ciudad.
Stayed 4 nights in Sep 2024

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Person who checked us in (didn’t get her name) was very friendly and helpful
Stayed 3 nights in Aug 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place and people
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Amazing location, comfy bed and very clean room. Excellent service.
Stayed 2 nights in Jul 2024

10/10 Excellent

Koray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay at this beautiful hotel. The room I’ve stayed at had two balconies with lovely city view, quiet once you close the balcony doors, spacious, extremely clean and safe. This hotel is nearby many of the attractions, point of interest, friendly staff and the airport journey is much easier once you understand the metro lines. I highly recommend this hotel.
Stayed 4 nights in Jun 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

David

Liked: Property conditions & facilities, room comfort

Would definitely stop there again

Fantastic location , very clean , rooms small but functional. Room 6 had a very nice balcony over looking the square . Overall a very nice 3 nights stay would definitely stop there again. Visited May this year recommend doing a walking tour.
Stayed 3 nights in May 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cold because there was no heaters, and was noisy.
Stayed 2 nights in Apr 2024

8/10 Good

Nohema

Stayed 2 nights in Apr 2024

10/10 Excellent

Joyce

Very nice place. Would stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ronnie, Melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, will stay here again if l ever come to Madrid again
Stayed 3 nights in Nov 2023