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The Chapter Hotels - London Hyde Park

3.5 star property

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Exterior
Dining
Deluxe Double Room, Ensuite | In-room safe, desk, iron/ironing board, free WiFi
Lobby
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast available
  • Air conditioning
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
60-62 Queensborough Terracce, London, England, W2 3SH
  • Place, Kensington Gardens
    ‪1 min walk‬
  • Place, Queensway
    ‪3 min walk‬
  • Place, Hyde Park
    ‪10 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪37 min drive‬

Room options

View all photos for Deluxe Double Room, Ensuite

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, Ensuite

8.0 out of 10
Very good
(2 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room, Ensuite

Premium Double Room, Ensuite | In-room safe, desk, iron/ironing board, free WiFi

Premium Double Room, Ensuite

8.6 out of 10
Excellent
(4 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Single Room, Ensuite

Premium Single Room, Ensuite | In-room safe, desk, iron/ironing board, free WiFi

Premium Single Room, Ensuite

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Triple Room, Ensuite

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Triple Room, Ensuite

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Club Single Room

  • Sleeps 1

Superior Double Room

  • Sleeps 2

Deluxe Double Room with Double Bed

  • Sleeps 2

Club Double

  • Sleeps 2

Executive Triple Room

  • Sleeps 3

Deluxe Double Room With Double Bed

  • Sleeps 2

Superior Double Room

  • Sleeps 2

Club Double

  • Sleeps 2

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About this property

The Chapter Hotels - London Hyde Park

Hotel with a 24-hour front desk, steps from Kensington Gardens
Along with a 24-hour front desk, this smoke-free hotel has express check-in and express check-out. WiFi in public areas is free. Additionally, a front desk safe, multilingual staff assistance and a reception hall are on-site.
The Chapter Hotels - London Hyde Park offers 44 air-conditioned accommodations with a safe and complimentary bottles of water. Satellite televisions are provided.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at The Chapter Hotels - London Hyde Park. During your stay, you're just a quick walk from Kensington Gardens. Free WiFi in public areas and breakfast (surcharge) are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, multilingual staff and a lift
  • Steps from Kensington Gardens and 12 minutes on foot from Hyde Park
As a guest of The Chapter Hotels - London Hyde Park, you'll find multilingual staff, express check-in, and room service (during limited hours). Public spaces have free WiFi. The Chapter Hotels - London Hyde Park also features express check-out, a front desk safe, and a lift.

This 3.5-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available for a fee: GBP 11.99 for adults and GBP 11.99 for children

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 11.99 for adults and from GBP 11.99 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Kings Hotel London
Kings London
Park Avenue J Hotel Hyde Park
Park Avenue J London Hyde Park
Park Avenue J Hyde Park
J Hotel London
Park Avenue J London Hyde Park
Park Avenue J Hotel London Hyde Park Hotel
Park Avenue J Hotel London Hyde Park London
Park Avenue J Hotel London Hyde Park Hotel London

The Chapter Hotels - London Hyde Park Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 92 out of 227 reviews
Rating 8 - Good. 84 out of 227 reviews
Rating 6 - Okay. 18 out of 227 reviews
Rating 4 - Poor. 17 out of 227 reviews
Rating 2 - Terrible. 16 out of 227 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Stayed 2 nights in Jul 2025

8/10 Good

Lady

Liked: Cleanliness, staff & service
Disliked: Room comfort

Location great, but…

A good location, but low standard pillows and bed made for an uncomfortable night. Also ensure you brief your staff that AMEX is not accepted. We went through two tries, declined, for Amex to inform me it was declined at the hotel end. This was not the receptionist’s fault. She was embarrassed.
Stayed 1 night in Jul 2025

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and in great condition. Check-in and check-out was quick and friendly.
Stayed 2 nights in Jun 2025

8/10 Good

Edith

Liked: Cleanliness, amenities, property conditions & facilities
I traveled on my own, hotel seemed safe! Walls are paper thin, one can hear every word etc. in the next room!
Stayed 3 nights in Jun 2025

8/10 Good

Oliver

Liked: Cleanliness, staff & service
Fit for purpose and price paid, staff efficient and Friendly,
Stayed 1 night in Apr 2025

8/10 Good

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thera was a lot of rubbish on the street on outside the hotel.
Stayed 4 nights in Mar 2025

4/10 Poor

Colin

Stayed 1 night in Mar 2025

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel would recommend
Stayed 1 night in Dec 2024

8/10 Good

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel but very warm at night and no fan provided. Had to prop the window open as didn’t stay open by itself
Stayed 3 nights in Jan 2025

10/10 Excellent

Chantelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked two rooms for 3 people (2 in one, 1 in the other). After an extremely poor experience at another place, this booking was a real relief. So friendly, lovely and accommodating at such short notice. Well positioned near tubes and buses, right near Kensington Gardens, plenty nearby and the hotel stay itself was just absolutely gorgeous. Staff were SO lovely. Thank you so so much for everything ❤️
Stayed 1 night in Dec 2024

2/10 Terrible

Nabila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Chelsea

Stayed 2 nights in Nov 2024

10/10 Excellent

Andrena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property but unfortunately there is construction going on across the street so it was very noisy, they did offer to move us to a back room which was very accommodating.
Stayed 3 nights in Oct 2024

4/10 Poor

Celia

Stayed 1 night in Oct 2024

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, friendly staff. The only thing that could improve it would be a small room fridge.
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

terrible experience

We booked an executive triple room but were given a basement room that did not match the description at all. Instead of a single bed, there was a sofa bed, and the room was too cramped for three people. Adding to the disappointment, there were no windows and the AC couldn't be used because the outlet was inconveniently located directly above the sofa bed. For £340 per night, this experience was incredibly disappointing. I strongly advise against staying at this hotel.
Stayed 5 nights in Jul 2024

10/10 Excellent

Oscar

Travelled with family, Travelled with group
Disliked: Amenities
Excellent people and very clean hotel.
Stayed 6 nights in Jul 2024

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in a great location. Brilliant customer service from staff, had an issue with the tv remote that was resolved immediately. Only thing I would say is take ear plugs as we were kept up by the rain and noises from the floor above (I am deep sleeper as well). Also, the toilet roll is scented which is not the best so we had to go out and get non scented toilet roll. Other than that I would recommend this hotel to others. Breakfast was also lovely :)
Stayed 2 nights in Jul 2024

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent!
Stayed 1 night in Jul 2024

4/10 Poor

Catherine

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Very disappointed

Upon reaching our hotel at 9:30 we were asked to pay the full amount for a superior double room and I had asked on booking for a twin room. We left our bags and headed out for the day. We returned at 22:00 and was given room G101. It was just around the corner from reception and next to the laundry room. When we entered the room us was very cold. We used the difficult room temp to try our best to heat it but was only able to turn the fan down. In the room was a double bed and a low camp bed. The huge windows were so drafty and no sound proof to the road outside. Add to that the ‘curtains’ were voile and did not close. Light out in bathr I spoke to a staff member to tell of our disappointment and he said there were no other rooms due to the hotel being full. It was not his fault but I just expressed how disappointed we were as this room was not up to the standard we had paid for on the morning. This room must be the last room to be given out and I imagine that even though we paid for the room in full at 9:30am as we didn’t arrive back until 22:30 we were given the last and worse room. I had been recommended this hotel by a friend who had stayed in an upper floor room with 2 large beds. As we had requested a twin room and didn’t get it I slept on a terrible camp bed felt every spring. The Queensway hotel nearby looked the same quality hotel but it’s 30% a night cheaper. Such an upsetting situation with my mum for her 70th birthday.
This is not a bed to sleep on when we book a twin room. It was so uncomfortable I did not sleep.
Thin curtains on a huge drafty noisy window and did not close.
The in room system was difficult to use leading to temp of 16c on anrrival and 12c by morning.
Stayed 1 night in Jul 2024

6/10 Okay

Amy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was great. Your staff were friendly we can’t fault the reception team. We felt safe it was convenient. We arrived in the night to a room with no window and this was not what we expected. I found it hard to sleep at first it felt weird. Please state this on booking. I was looking for a room last min and avoided the ones that stayed this. That’s my only complaint.
Stayed 1 night in Jul 2024

10/10 Excellent

Jorgen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, newly renovated.
Stayed 2 nights in Jun 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel if you just want a bed for the night
Stayed 1 night in Jun 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2024