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Aparthotel

The Platinum Suites

3.0 star property

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Photo gallery for The Platinum Suites

2 outdoor pools
Executive Suite, 3 Bedrooms | Living area | 40-inch LCD TV with digital channels, TV, streaming services
Exterior detail
Snack bar
Premium Suite, 2 Bedrooms | Bathroom | Free toiletries, hair dryer, slippers, bidet

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Jalan Sultan Ismail, Kuala Lumpur, Kuala Lumpur, 50250
  • Place, Kuala Lumpur Forest Eco Park
    ‪1 min walk‬
  • Place, Petronas Twin Towers
    ‪12 min walk‬
  • Place, Kuala Lumpur Tower
    ‪15 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪64 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Deluxe Suite, 1 Bedroom

  • City view
  • 92 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 2 Bedrooms

Executive Suite, 2 Bedrooms | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Executive Suite, 2 Bedrooms

  • City view
  • 95 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Premium Suite, 2 Bedrooms

Premium Suite, 2 Bedrooms | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Premium Suite, 2 Bedrooms

  • City view
  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 2 Bedrooms

Deluxe Suite, 2 Bedrooms | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Deluxe Suite, 2 Bedrooms

  • City view
  • 92 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Suite, 3 Bedrooms

Executive Suite, 3 Bedrooms | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Executive Suite, 3 Bedrooms

  • City view
  • 128 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

The Platinum Suites

Along with 2 outdoor pools, this smoke-free aparthotel has a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe and valet parking. Each apartment provides an LCD TV with digital channels, plus a kitchen with a fridge, a stovetop and a microwave. Guests can appreciate conveniences, such as a washer/dryer and a dining area, and other amenities include free WiFi and a sitting area.
The Platinum Suites offers 5 air-conditioned accommodations with washers/dryers and complimentary bottles of water. This accommodation offers separate sitting areas. Accommodation at this 3-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, slippers, bidets and complimentary toiletries.

This Kuala Lumpur aparthotel provides complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.
During your stay at The Platinum Suites, you're just a quick walk from Kuala Lumpur Forest Eco Park. Free WiFi in public areas, 2 outdoor pools and a restaurant are available. This comfortable aparthotel has 5 apartments. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a washer/dryer and a dining area
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Valet parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Services include luggage storage
  • On-site recreation includes a gym
  • Within a 15-minute walk of Petronas Twin Towers and Suria KLCC Shopping Centre
  • Airport shuttle service available for a fee
As a guest of The Platinum Suites, you'll find 2 outdoor swimming pools, a fitness centre, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The Platinum Suites also features room service (during limited hours), express check-out, and a lift. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Kuala Lumpur aparthotel is smoke free.

The Platinum Suites has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • 2 outdoor pools

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Valet parking on site (MYR 100 per day)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Children's pool

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave

Dining

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Limited room service

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels
  • Streaming services

Laundry

  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Wheelchair-accessible parking
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Free bottled water
  • Housekeeping (daily) (for a fee)
  • Iron/ironing board
  • Luggage storage

Location highlights

  • In a shopping district
  • In the city centre
  • Near a metro station
  • Near a train station
  • Near an outlet shopping centre

Things to do

  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 5 units

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 6 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 500.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MYR 150 per vehicle (one-way)
  • Valet parking fee: MYR 100 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
The Platinum Suites offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 6 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Platinum Suites Apartment Kuala Lumpur
Platinum Suites Apartment
Platinum Suites Kuala Lumpur
Apartment The Platinum Suites Kuala Lumpur
Kuala Lumpur The Platinum Suites Apartment
Apartment The Platinum Suites
The Platinum Suites Kuala Lumpur
Platinum Suites
Platinum Suites Kuala Lumpur
The Platinum Suites Aparthotel
The Platinum Suites Kuala Lumpur
The Platinum Suites Aparthotel Kuala Lumpur

The Platinum Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 70 reviews
Rating 8 - Good. 18 out of 70 reviews
Rating 6 - Okay. 7 out of 70 reviews
Rating 4 - Poor. 9 out of 70 reviews
Rating 2 - Terrible. 6 out of 70 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mahri

Liked: Cleanliness, room comfort, communication
Everything is great.
Stayed 4 nights in Jul 2024
Verified

6/10 Okay

Christian

Disliked: Cleanliness

Good location and layout, terrible Maintenance.

Good location, Nice layout of apartment. Terrible Maintenance level, poorly equipped kitchen, and sleeps only 3 as is.
Stayed 3 nights in Jul 2024
Verified

8/10 Good

Iskandar

Liked: Cleanliness, communication
Everything is ok only that the toilet flooring too slippery for kids.
Stayed 3 nights in Nov 2022
Verified

6/10 Okay

Abdurahman

Liked: Property conditions & facilities
They charge you for any extras like baby cribs, blankets, and pillows
Stayed 22 nights in Jul 2024
Verified

6/10 Okay

Xiaoqing

Liked: Cleanliness

Space is great, place is out dated!

Checking was complicated and unusual, unsafe to scan your document with someone seating in a corner in the lobby surrounded by strange people. Check out was good, quick and seemed smooth. The second day, I waited whole day for cleaning crew after ample contacts.
Stayed 3 nights in May 2024
Verified

4/10 Poor

Moe

Disliked: Cleanliness, property conditions & facilities
Not clean. Took a long time to check in etc
Stayed 2 nights in Jul 2022
Verified

2/10 Terrible

Dieu V

Disliked: Communication
So bad management
Stayed 1 night in Jun 2023
Verified

2/10 Terrible

James

Disliked: Communication
Easily the worst checkin experience i ever had. Provided all necessary ID and info. but still they couldnt find me in their system. After an hour and a half of pleading they finally gave me my key. I walked over to the elevator and the lights went out. Elevator down. Im on the 42nd floor. The checkin consists of going to a sofa in the lobby with 20 year oldiish ladies on laptops trying to check prople in. A horrendous system considering the price.No signs. I just took my luggage and went elsewhere. Really a terrible experience
Verified

4/10 Poor

thomas

Liked: Cleanliness, room comfort
Disliked: Communication

Disappointing

Check-in was ridiculous. Previously I've been able to check-in at reception, now it's through an agent, who couldn't find my booking. It took ages and was very stressful and then they made us change rooms after one night into a worse room. Then there's the amazing pool, which was ruined by an overzealous guard with unfathomable rules. We weren't allowed to walk the 3 meters from our table in the restaurant terrace to the pool - we had to go back through the restaurant, and back through security. No drinks by the pool either (that has changed). Basically no fun in the pool either. No one could explain why these rules were in place, but only that the rules had to be enforced. The accommodation itself was good value for money, but a lot of disappointments in there too.
Stayed 3 nights in May 2024
Verified

6/10 Okay

Justin

Liked: Amenities
Disliked: Communication
If the price is too good to be true, then it probably is. I wish I would of known when I booked that this isn't a real hotel. It is privately owned apartments that they rent out and it functions semi like a hotel. I assumed it was a normal hotel but upon arrival I had to ask where to check in and I was told to contact my host, they showed me on my email confirmation from Expedia the fine print that showed my host name, I had to call them on WhatsAp, there was a group of people sitting in the lobby on couches with laptops that took my information and gave me one key. Traveling in a foreign country it just felt weird and slightly unsafe to start the trip. The room looked like the pictures except it was not very clean, dirty floors, stains on the sheets, and I found a used tooth brush in the shower. Usually these things don't bother me and I just contact the front desk, but in this situation there was no front desk to contact to ask them to come tidy up and change the sheets. I contacted them via WhatsApp and they ended up coming up a few hours later to clean up a little. The pool and the views are hard to beat but they were very busy. All in all I got what I paid for but knowing what I know now I wouldnt book here again.
Stayed 3 nights in Mar 2023
Verified

8/10 Good

Fabio

Liked: Cleanliness, room comfort

Pro e contro... ma più i pro

Struttura in generale molto bella, abbiamo capito all'arrivo che non era tutto un hotel, ma solo una parte... il resto, quello che abbiamo prenotato noi, erano appartamenti gestiti da agenzie esterne; infatti non avevano una reception ma si appoggiavano con dei tablet su tavolini nella hall. Tutto sommato bene, a noi non funzionava la lavatrice che poi ci hanno sostituito il giorno dopo, servizio tutto sommato efficiente. La colazione non era inclusa e si doveva andare in un edificio attiguo a pagamento. Noi siamo andati a circa 200mt cove c'era un altro hotel con dei caffè all'interno. La piscina è bellissima! Il parcheggio è molto comodo sotto l'hotel. Posizione molto centrale a 10 min a pieda da petronas towers. Ci tornerei sicuramente-
Stayed 2 nights in Aug 2024
Verified

2/10 Terrible

Darrel

Disliked: Cleanliness, room comfort, communication

Horrible & inaccurate

Horrible , the pictures are different from the actual hotel room. They are operating a hotel inside of a hotel. You need to check in with a random person. This is a hotel that is being sublet through an another management company. Mold in shower . Holes in ceiling
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Yong Keong Steven

Liked: Cleanliness, amenities, property conditions & facilities, communication
Apartment was well kept, aircon and water heater worked well. Security was good for both carpark and guests' access. Tranquil environment for rest except for every morning's prayers between 545 - 615am.
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Verified traveller

Platinum Suites

Great, spacious, clean apartment for family of 5. Reasonable location, fairly central, close to monorail station and metro station. Very friendly and helpful lobby staff. Fabulous infinity pool with great view, funny to watch everyone posing for their pictures and selfies. Only downside was that there was only one key (and lift pass) per family which was a bit inconvenient. Overall though, an enjoyable stay.
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Experience at The Platinum Suites

Our stay was awesome! The accommodations were great. The facility was located within simple walking distance of the Petronas Twin Towers, Kuala Lumpur (KL) Tower, KL Aquarium, and about a five minute (at the most) walk from a metro stop. Securing a taxi from the establishment to other locations such as the Bird Park was easy. Utilizing the concierge desk allowed us to make arrangements to visit sites such as Batu Cave. Facility amenities such as gym and outdoor infinity pool (51st floor) added to the pleasure of the stay giving us a view of the city and the towers all lit up at night. If we are given the opportunity to visit Kuala Lumpur again, we will stay at The Platinum Suite.
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличный новый отель, очень большие номера, оборудованные всем необходимым. Стиральная машина с сушкой позволила быстро привести вещи в порядок после долгого путешествия. Отличный вид с 41 этажа.
Verified

8/10 Good

SOOHYUN

Liked: Cleanliness, staff & service, room comfort
우선 51층 sky deck 에서 보는 야경은 정말 멋졌어요. 모노레일, 지하철역이 걸어서 5분 거리에 있어 이용하기 편했습니다. 또한 세탁기 사용할 수 있는 점은 여행 중반 여행 중반에 머물렀던 저희에겐 큰 장점 이었어요. 건물내에 편의점이 없는게 아쉬웠지만, 걸어서 2분 정도 걸리는 바로 옆 레지던스 건물 1층에 한국 라면, 과자, 오니기리 등 간단히 아침 먹을 만한 것 살 수 있어서 다행이었어요.
Stayed 2 nights in Feb 2018
Verified

8/10 Good

Vesa

Liked: Cleanliness, property conditions & facilities, room comfort
Hyvä sijainti ja mahtava kattoallas upealla näköalalla. KLCC 10min kävelymatkan päässä. Huoneisto erittäin siisti ja tilava 95m2.
Stayed 4 nights in Jan 2018
Verified

4/10 Poor

good agent service

Disliked: Staff & service, room comfort

agent is great, room is not good

disappointing but agent service is thumbs up
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lækker lejlighed med fantastisk udsigt

Lækker lejlighed med gode senge og masser af plads. Fantastisk udsigt, tæt ved monorail etc
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
During Chrismas, there is no better accomodation than The Platinum Suite at this price.
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service
I have cancel my stay at this hotel because no body/agent appear during my artival... i have to wait almost 4 hour from 8pm until 12 midnight.. my worst experience
Stayed 5 nights in Dec 2017
Verified

10/10 Excellent

richa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

well cared

we will recommend this to our friend ..room is clean the owner communicate well.. what i really love is everything you need is included in the room e.g stove washing machine even the laundry soap..
Stayed 2 nights in Dec 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

KL City skyline spectacular views

Amazing infinity pool. Spacious rooms. Great location.
Verified

10/10 Excellent

Sung

Liked: Cleanliness, property conditions & facilities, room comfort

Everything great except for the Towel Guy at pool

The 51st floor infinity pool was SUPERB!!! The panoramic view of both the Petronas Twin Tower AND the KL Tower was incredible. We LOVED the pool. But when we went up to the pool the security guards gave us a tough time after asking us if we were guest of the Platinum Suites or Face Suites. We felt almost unwanted by them to enter the pool area. The infinity pool was the ONLY reason we booked in to this place. Then after we got to the pool the towel guy would NOT give us a towel saying it's only for the Face Suite guests. It's a great fantastic pool BUT service sucked. What kind of pool do you go to that you are not welcome for a darn towel??? RUDE But the rooms/apartment suites were very clean and modern.