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Bournemouth West Cliff Hotel & Spa

3.0 star property

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Photo gallery for Bournemouth West Cliff Hotel & Spa

Lounge
Bar (on property)
Lounge
Interior detail
Library

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Free Wi-Fi

Explore the area

View in a map
7 Durley Chine Road, Bournemouth, England, BH2 5JS
  • Place, Durley Chine Beach
    ‪9 min walk‬
  • Place, Bournemouth Beach
    ‪12 min walk‬
  • Place, Bournemouth International Centre
    ‪14 min walk‬
  • Airport, Bournemouth (BOH-Bournemouth Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

7.8 out of 10
Good
(43 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Desk, iron/ironing board, free WiFi, bed sheets

Family Room

8.4 out of 10
Very good
(6 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

8.4 out of 10
Very good
(10 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room

Superior Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room

7.4 out of 10
Good
(20 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Quadruple Room

8.6 out of 10
Excellent
(11 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Double Room

9.4 out of 10
Exceptional
(13 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Bournemouth West Cliff Hotel & Spa

This hotel features 2 indoor pools, a full-service spa and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Bournemouth West Cliff Hotel & Spa offers 83 accommodations with a hairdryer and free toiletries. 32-inch LCD televisions come with satellite channels. This Bournemouth hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
2 indoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Bournemouth West Cliff Hotel & Spa. During your stay, you're just a quick walk from Durley Chine Beach. You'll find features such as free WiFi in public areas, plus 2 indoor pools and a full-service spa.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the 2 indoor pools or soak in the hot tub
  • Indulge with manicures and pedicures, body scrubs or body treatments at the spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 15-minute walk of Bournemouth Beach and Bournemouth International Centre
As a guest of Bournemouth West Cliff Hotel & Spa, you'll find a full-service spa, 2 indoor swimming pools, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 2605 square feet (242 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the luxury Bournemouth West Cliff Hotel & Spa. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Bournemouth hotel.

For a fee, guests can enjoy a English breakfast daily.
Bournemouth West Cliff Hotel & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 10 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available for a fee: GBP 15 for adults and GBP 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • 2 indoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,605 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Grab bar near toilet (99 centimetre high)
  • Lift (200 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 20.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 24 December to 26 December:
  • Dining venue
  • Fitness facilities
  • Sauna
  • Spa
  • Hot tub
  • Swimming pool
The following facilities are closed for New Year's Eve and New Year's Day:
  • Dining venue
  • Fitness facilities
  • Full-service spa
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 15 for adults and from GBP 10 for children
  • Uncovered self-parking fee: GBP 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Facilities fee: GBP 15 per person, per night and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Bournemouth Hallmark
Bournemouth Hallmark Hotel
Bournemouth Hotel Hallmark
Hallmark Bournemouth
Hallmark Bournemouth Hotel
Hallmark Hotel Bournemouth
Hotel Hallmark Bournemouth
Bournemouth West Cliff
Hallmark Hotel Cliff
Hallmark Bournemouth West Cliff
Hallmark Cliff
Hallmark Hotel Spa Bournemouth
Hallmark Hotel Bournemouth West Cliff
Bournemouth West Cliff & Spa
Bournemouth West Cliff Hotel
Bournemouth West Cliff Hotel Spa
Bournemouth West Cliff Hotel & Spa Hotel
Bournemouth West Cliff Hotel & Spa Bournemouth
Bournemouth West Cliff Hotel & Spa Hotel Bournemouth

Bournemouth West Cliff Hotel & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 360 out of 1008 reviews
Rating 8 - Good. 354 out of 1008 reviews
Rating 6 - Okay. 157 out of 1008 reviews
Rating 4 - Poor. 85 out of 1008 reviews
Rating 2 - Terrible. 52 out of 1008 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Lianne

Liked: Cleanliness, staff & service, amenities
The room was very clean, the hotel was lovely and clean. The spa was amazing and all the staff in the hotel were very friendly. Would definitely recommend the hotel and would stay there again 🙂
Stayed 2 nights in Jan 2026

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean, friendly efficient staff. Spa facilities were wonderful
Stayed 1 night in Jan 2026

10/10 Excellent

Kerry

Travelled with group
Liked: Cleanliness, staff & service, amenities
Yes was lovely
Stayed 1 night in Jan 2026

6/10 Okay

Vincenza

Disliked: Staff & service
The hotel looks very nice in the photos, but once you arrive you can notice some differences. The rooms appear clean at first glance, but I found hair in the bathtub and on the towel, so I had to ask for a new one. The bathtub is old and damaged, with chipped areas. Despite booking the room for two people, only one set of soap and shower gel was provided. The bed is comfortable. The WORST thing, and the reason I would never return, is the cleaning staff. I stayed in a room on the first floor, possibly near their staff area, and it was a nightmare. Starting from 9am, they talk to each other by SHOUTING in the hallway the entire time. They also slam doors instead of closing them quietly, so there is constant noise. As a result, for both nights of my stay I woke up very early because of them. The room was very warm, which I personally didn’t mind, but the person staying with me found it uncomfortable, so you would need to keep the window open to sleep well. The pool looks large in the photos, but it’s actually quite small. It is also open to people from outside the hotel, and they hold children’s swimming lessons, so the pool is divided. There are constantly people walking back and forth, which made me feel uncomfortable, so I didn’t swim at all. There were no hotel guests in the pool, so it would have been empty and much quieter if it weren’t for the swimming lessons. Parents also enter wearing shoes, which makes it not very clean and the instructors shout continuously.
Stayed 2 nights in Jan 2026

4/10 Poor

Scott

Liked: Staff & service
The room was ok Very cold as there was no heating
Stayed 1 night in Jan 2026

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities
All good
Stayed 1 night in Jan 2026

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities
Clean room, clean bathroom, fresh towels.
Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and tidy. The staff were polite, friendly and helpful. I would definitely visit this hotel again.
Stayed 3 nights in Jan 2026

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities
Nice room Good amenities Quiet - couldn’t hear and noise or much road noise
Stayed 2 nights in Jan 2026

4/10 Poor

Darren

Stayed 1 night in Jan 2026

8/10 Good

Angela

Stayed 3 nights in Jan 2026

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 1 night stay tagged onto our spa day
Stayed 1 night in Jan 2026

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stayed in a family room. Two adults and two children (10 and 13). There was lots of space and the beds were comfortable. Staff were honestly brilliant, from the helpfulness of reception, the breakfast hostess as well as the spa staff, couldn’t ask for more. Everything was really clean at the beginning of each day.
Stayed 2 nights in Dec 2025

10/10 Excellent

Filippa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

6/10 Okay

Sam

Staff were very helpful and friendly, could not fault their service and hospitality. Room and overall amenities were good but will need revamping in the near future. do need updating and room was very warm but thankfully a window helped to level out the balance of the heat
Stayed 2 nights in Dec 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service
Disliked: Amenities
The room was decent and the hotel pleasant. The staff were friendly and the breakfast basic but absolutely fine. The main issue was the spa which needs some work and was not really fit for purpose on our visit
Stayed 1 night in Dec 2025

10/10 Excellent

ANIL KUMAR

Stayed 2 nights in Dec 2025

8/10 Good

Aude

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff and well run hotel. Great value. A few shelves will help in the shower and a hand towel holder by the sink. Pool was great, spa disappointing (steam room out of order). Simple and fresh breakfast. Lovely waiting staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a lovely stay , very clean , staff helpful. Lots to choose for breakfast, nice fresh and hot. We had such a good stay we decided to stay an extra night .
Stayed 2 nights in Dec 2025

10/10 Excellent

Dage

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only breakfast with more fresh fruit and veggies
Stayed 1 night in Dec 2025

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service
Nice hotel to stay at
Stayed 2 nights in Nov 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay very much particularly the SPA. The staff were very friendly and polite and the food was very good too.
Stayed 1 night in Dec 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Atmosphere is important and the staff went above and beyond to be friendly and helpful. We went out of season so that may have made a difference to the dynamic. There was calm and peace both important to us. The breakfast was superb although I wanted to give some tips as to how to make the best scrambled eggs! You had to choose your time to use the pool as not always available but the gym was generally quiet. We are looking forward to returning next year.
Stayed 7 nights in Dec 2025

8/10 Good

Godfried

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Value for money
Stayed 3 nights in Dec 2025

10/10 Excellent

A

Stayed 3 nights in Dec 2025

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