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Bournemouth West Cliff Hotel & Spa

3.0 star property

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Photo gallery for Bournemouth West Cliff Hotel & Spa

2 indoor pools, pool loungers
Lounge
Sauna, hot tub, body treatments, hydrotherapy, body wraps, body scrubs
Bar (on property)
Property entrance

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar

Explore the area

View in a map
7 Durley Chine Road, Bournemouth, England, BH2 5JS
  • Place, Bournemouth Beach
    ‪9 min walk‬
  • Place, Bournemouth International Centre
    ‪12 min walk‬
  • Place, Bournemouth Pier
    ‪15 min walk‬
  • Airport, Bournemouth (BOH-Bournemouth Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

7.6 out of 10
Good
(34 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Desk, iron/ironing board, free WiFi, bed sheets

Family Room

8.0 out of 10
Very good
(5 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

8.8 out of 10
Excellent
(5 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room

Superior Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room

7.4 out of 10
Good
(19 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Quadruple Room

8.6 out of 10
Excellent
(8 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Double Room

9.6 out of 10
Exceptional
(10 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
The Durley Dean Hotel
  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
3.9 out of 5, Good, 1,000 reviews
The price is €51
includes taxes & fees
12 Dec - 13 Dec
The Durley Dean Hotel

About this property

Bournemouth West Cliff Hotel & Spa

Luxury hotel with 2 indoor pools and full-service spa
This hotel features 2 indoor pools, a full-service spa and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Bournemouth West Cliff Hotel & Spa offers 83 accommodations with a hairdryer and free toiletries. 32-inch LCD televisions come with satellite channels. This Bournemouth hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
2 indoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Bournemouth West Cliff Hotel & Spa. During your stay, you're just a quick walk from Durley Chine Beach. You'll find features such as free WiFi in public areas, plus 2 indoor pools and a full-service spa.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the 2 indoor pools or soak in the hot tub
  • Indulge with facials, body treatments or body scrubs at the spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 15-minute walk of Bournemouth International Centre and Bournemouth Beach
As a guest of Bournemouth West Cliff Hotel & Spa, you'll find a full-service spa, 2 indoor swimming pools, Access to hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 2605 square feet (242 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the luxury Bournemouth West Cliff Hotel & Spa. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Bournemouth hotel.

For a fee, guests can enjoy a English breakfast daily.
Bournemouth West Cliff Hotel & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 10 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available for a fee: GBP 15 for adults and GBP 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • 2 indoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,605 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Grab bar near toilet (99 centimetre high)
  • Lift (200 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 20.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 24 December to 26 December:
  • Dining venue
  • Fitness facilities
  • Sauna
  • Spa
  • Hot tub
  • Swimming pool
The following facilities are closed for New Year's Eve and New Year's Day:
  • Dining venue
  • Fitness facilities
  • Full-service spa
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 15 for adults and from GBP 10 for children
  • Uncovered self-parking fee: GBP 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Facilities fee: GBP 15 per person, per night and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Bournemouth Hallmark
Bournemouth Hallmark Hotel
Bournemouth Hotel Hallmark
Hallmark Bournemouth
Hallmark Bournemouth Hotel
Hallmark Hotel Bournemouth
Hotel Hallmark Bournemouth
Bournemouth West Cliff
Hallmark Hotel Cliff
Hallmark Bournemouth West Cliff
Hallmark Cliff
Hallmark Hotel Spa Bournemouth
Hallmark Hotel Bournemouth West Cliff
Bournemouth West Cliff & Spa
Bournemouth West Cliff Hotel
Bournemouth West Cliff Hotel Spa
Bournemouth West Cliff Hotel & Spa Hotel
Bournemouth West Cliff Hotel & Spa Bournemouth
Bournemouth West Cliff Hotel & Spa Hotel Bournemouth

Reviews

Bournemouth West Cliff Hotel & Spa Reviews

7.8

Good

7.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 332 out of 1003 reviews
Rating 8 - Good. 347 out of 1003 reviews
Rating 6 - Okay. 177 out of 1003 reviews
Rating 4 - Poor. 91 out of 1003 reviews
Rating 2 - Terrible. 56 out of 1003 reviews

Reviews

6/10 Okay

Simon

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
I book this hotel purely down to the pool. Arrived with my 12 year old son to find the pool closed at 7:30pm. Woke up the next morning to find we couldn’t use it again due to a Swimming class!! My son was so disappointed. Staff weren’t great. The Deputy manager was “sorry” but that was it. Had to ask him to compensate by giving us a free breakfast which he did, but it wasn’t offered. On top of that, because we were checking in late, we tried calling for over an hour and 30 minutes. Not one person answered!! Not great.
Stayed 1 night in Aug 2025

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Ale

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Sherri

Liked: Cleanliness
Disliked: Staff & service
Thank you
Stayed 1 night in Aug 2025

10/10 Excellent

Romeo

Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great size for my family. Staff were great and restaurant and food was very delicious. Variety of drinks and bar staff are all good and very attentive. In a central location close to town centre.
Stayed 2 nights in Aug 2025

4/10 Poor

Mumtaz

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dated property, in need of renovation, rooms not cleaned to my 4/5* standard, bad smell, marks on carpet, dusty surfaces, doors don’t close properly, tiny mirror in the bathroom. Too expensive for what it is. Only plus side was access to the pool.
Stayed 2 nights in Aug 2025

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Jain
Stayed 2 nights in Jul 2025

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a family room, however there was only 1 very small window and hardly any ventilationnor natural light. We asked if we could change rooms to a room with more natural light. The reception staff were very helpful. We moved rooms and we had big bay window with loads of natural light. For an extra fee of £20 per night. The pool was amazing. It wasn't too busy and it was a lovely temperature and was very clean and maintained. The food was good and breakfast was great. Over all it was a really enjoyable stay. The hotel is in a great location. I would definitely recommend staying at West cliff Hotel. The rooms at the front of the hotel seem to be the best to choose from. The vibe was good and the spa looked busy although we didn't venture there. I am definitely coming back!!!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Lovely hotel. Would hoghly recommend. We stayed in the deluxe suite, it was extremely comfortable, very clean and had ecwrything we needed for our 2 nights stay. Coffee and tea, bottled water, iron and air conditioning. Plenty of towels for the 3 of us and complementary slippers and robes. The staff were cery polite and friendly and the food was exceptional
Stayed 2 nights in Jul 2025

8/10 Good

Simon

Travelled with family
Liked: Staff & service

Decent hotel

I like that you get a £5 bar voucher if opting not to have room cleaned over a duration of more than one night. I initially had to move room due to very loud neighbours but this was dealt with professionally. Breakfast was average for £15 but they did cater for veggie sausages.
Stayed 2 nights in Jul 2025

10/10 Excellent

HANANE

Stayed 5 nights in Jul 2025

8/10 Good

Deanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with clean facilities, needed a bar in the room. Good indoor swimming pool, very warm. Nice spa facilities but steam room needs more steam.
Stayed 4 nights in Jul 2025

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Les

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top notch

Excellent hotel It's gets a bit hot for some rooms with no air con Facilities top notch
Stayed 7 nights in Jul 2025

8/10 Good

KA MAN RACHEL

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, amenities
The staff are very helpful breakfast very good would stay again
Stayed 3 nights in Jul 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel!

We were very happy and enjoyed our stay, we were made to feel very comfortable by the professional and friendly staff. Our rooms were spotless and so was all of the hotel. The food was excellent quality and very tasty. I'd definitely recommend The West Cliff.
Stayed 4 nights in Jul 2025

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for a birthday trip, left the same night. Walking in from the side entrance felt more like entering a care home than a 4-star hotel — the warm, stale corridor air and stained carpets gave off “neglected institution” vibes. No disrespect to pensioners, but the crowd and scent sealed it. The room was boiling, poorly ventilated, and nowhere near the “stunningly renovated” standard they boast about in the press. Turns out they spent £500k on upgrading 20 out of 83 rooms — so around 75% of guests are still sleeping in 2006. No AC, just a knock-off Dyson-style desk fan that moved less air than a sigh. The mattress was saggy, the air thick, and the room was just not fit for purpose. We asked to check out 6 hours later. The receptionist didn’t know how to process it, so he called the duty manager, who told us to contact Expedia for a refund, gave her name, and said she’d support the complaint. Once we emailed our complaint, she denied saying any of it. After days of going back and forth with Expedia and the hotel, we eventually received a full refund. They claimed they “don’t have the resources” to go back and forth justifying the property. Might be worth redirecting those resources into carpets, airflow, and honesty.
Stayed 2 nights in Jul 2025

8/10 Good

shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel. Well appointed rooms and air conditioning was excellent. Staff always attentive and recommended a lovely Indian restaurant nearby. Slight disappointment with the breakfast as only served scrambled eggs with no other options
Stayed 1 night in Jul 2025

8/10 Good

Emma

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and friendly staff. Only a few things which were minor - room was downstairs and the window was right next to some outdoor seating, so would have been very noisy on a busy afternoon/evening. Had dinner (burger) which was tasty. Unfortunately the bar and outdoor area overlook the pool so we decided against a swim and opted to pay the £15 for the spa visit instead! Parking ok but £10 per 24 hrs so could add up for a longer stay. EV charger would be handy. Room was serviced even though we didn't leave the sign out which was nice but unnecessary (changed our towels even though left on the radiator). Slept well though and it was a spacious room with good shower. Thanks!
Stayed 2 nights in Jul 2025

6/10 Okay

jane

Stayed 2 nights in Jul 2025

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