2/10 Terrible
Lauren
26 Aug 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor and not at all what was expected.
The hotel itself like the common areas, reception, garden and bar were lovely and really well looked after. Modern and luxurious and very clean. Unfortunately the room was a different story. We booked a small double room and when we checked in we were told that we had booked a room without a window but because they had one with a window they would give us that. I did not book a room without a window as I saw this as an option but was not willing to be without a window. When we got upstairs to the west wing the whole feel of the hotel changed, it felt dated and dirty and it smelt. Upon entering our room we almost walked straight into the wardrobe as it was right in front of the door. I know that we had booked a small double room but it was absolutely tiny, it barely felt big enough for one person let alone two. The windows barely opened because there was a roof the other side, rubbish was lodged out the windows and the room is general was grubby and in need for decoration and a deep clean. There was a hole in the sheets and the sugar pot was dirty along with the bathroom floor. It wasn’t even a full size bath and the soap dispenser was broken. I know that we had booked a smaller cheaper room but I feel pictures online and the hotel itself were misleading of the room. We had a horrible sleep due to a small hard bed and slamming of doors at all hours. Unless you are booking a suite then I wouldn’t recommend staying here.
Lauren
Stayed 1 night in Aug 2025