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Novotel York Centre

4.0 star property

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Photo gallery for Novotel York Centre

Exterior
Porch
Indoor pool
Superior Room | 1 bedroom, in-room safe, laptop workspace, blackout curtains
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar

Explore the area

View in a map
Fishergate, York, England, YO10 4FD
  • Place, York Barbican
    ‪3 min walk‬
  • Place, Shambles
    ‪9 min walk‬
  • Place, York Minster
    ‪14 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪52 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed with Sofa bed

1 bedroom, in-room safe, laptop workspace, blackout curtains

Executive Room, 1 Queen Bed with Sofa bed

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | 1 bedroom, in-room safe, laptop workspace, blackout curtains

Superior Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(49 reviews)
  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room

Superior Room | 1 bedroom, in-room safe, laptop workspace, blackout curtains

Superior Room

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | 1 bedroom, in-room safe, laptop workspace, blackout curtains

Superior Room, 1 Queen Bed

9.0 out of 10
Wonderful
(47 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed | 1 bedroom, in-room safe, laptop workspace, blackout curtains

Deluxe Room, 1 Queen Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed

Junior Suite, 1 Queen Bed with Sofa bed | 1 bedroom, in-room safe, laptop workspace, blackout curtains

Junior Suite, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Superior Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room, 1 Queen Bed with Sofa bed

Family Double Room, 1 Queen Bed with Sofa bed | 1 bedroom, in-room safe, laptop workspace, blackout curtains

Family Double Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(21 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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Exterior
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  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,382 reviews
The price is €123
includes taxes & fees
16 Nov - 17 Nov
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About this property

Novotel York Centre

Riverwalk hotel with sauna and 24-hour front desk
An indoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a sauna, coffee/tea in a common area and conference space. Housekeeping is available on request.
Novotel York Centre offers 146 accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with digital channels.

Bathrooms include a combined bath/shower unit and hairdryers. This York hotel provides complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a sauna.
Our customers tell us they can't get enough of Novotel York Centre's great location. During your stay, you're just a quick walk from York Barbican. Free WiFi in public areas, an indoor pool and a restaurant are available.
  • Free WiFi
  • Enjoy international cuisine while dining at Gourmet Bar
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, meeting rooms and conference space
  • On-site recreation includes a sauna
  • Guests have great things to say about the helpful staff and the location
  • 10 minutes by foot from Shambles and a 3-minute drive from York Minster
  • Cats and dogs welcome for a fee
Novotel York Centre offers its guests an indoor pool and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 2153 square feet (200 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at Novotel York Centre. For a fee, parking is available.

This 4-star York hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Gourmet Bar – This restaurant specialises in international cuisine. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 17 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: GBP 18 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Gourmet Bar

Things to do

  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,153 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • On the riverwalk
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Handrails in stairways
  • Lift
  • Low-height view port in door
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1986
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:30 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 40
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 17 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18 per person
  • Self-parking fee: GBP 17 per night
  • Pet fee: GBP 17 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel York Centre Hotel
Novotel Hotel
Novotel Hotel York Centre
Novotel York Centre
Accor York Centre
Hotel Novotel York
Novotel York Centre Hotel York
York Novotel
Novotel York Centre York
Novotel York Centre Hotel
Novotel York Centre Hotel York

Novotel York Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 530 out of 1005 reviews
Rating 8 - Good. 304 out of 1005 reviews
Rating 6 - Okay. 113 out of 1005 reviews
Rating 4 - Poor. 37 out of 1005 reviews
Rating 2 - Terrible. 21 out of 1005 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service
Never stayed at at this chain before and didn't know what to expect. We were pleasantly surprised at the standard. Would 100% stay again
Stayed 1 night in Aug 2025

8/10 Good

Miles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel if you have kids. They really try to include them, with special events and kids areas.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

York family city break

Loved staying at this hotel. A great experience from start to finish.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good base for a stay in York

Very good stay. Loved the little extras like the pink lemonade and pick'n'mix at reception. Staff all very helpful and friendly. Good breakfast options available.
Stayed 1 night in Aug 2025

10/10 Excellent

Chris

Stayed 1 night in Aug 2025

10/10 Excellent

Gillian

Stayed 2 nights in Aug 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to walk into York. It has good family rooms as well as a pool and nice bar
Stayed 1 night in Jul 2025

8/10 Good

Gillian

Stayed 1 night in Jul 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Issue at check in

We have stayed at this hotel many times and always highly recommend it. Our visit this time was spoiled slightly by our check in experience at the hotel. For background, I booked this at short notice (2/3 days beforehand). Confirmation from Hotels.com stated check in time as 4.30pm. I completed the online check in form (from Novotel itself) the day before our stay, as requested. This asked for your estimated time of arrival as you can arrive before your stated check in time (to leave luggage/ use the car park etc). The form stated rooms would be ready from 3.00pm. I confirmed our arrival time as between noon and 3.00pm. We arrived around 2.00pm and were told at reception that our room would not be available for 3.00pm but it would be ready no later than 3.30pm. We were ok with this. We went for a walk into York and returned to the hotel at 3.50pm. On arrival we were told we could not check in until 4.30pm as we were not Accor members and the 3.00pm check in is only available to such members (we are members but hadn't use the app for this booking). I acknowledged this but stated we had been told twice (once on the online form and once at reception) we could get in before 4.30pm. The receptionist did try to find us a room and gave us keys for a room on the first floor. We were grateful for this and made our way to the room. On entering, we discovered it was already occupied! Eventually, everything was sorted out but not a great start to our break. Otherwise, all ok.
Stayed 3 nights in Jul 2025

6/10 Okay

Sean

Liked: Cleanliness
Disliked: Staff & service, room comfort

Disappointing stay.

Unfortunately for my 4th stay at the hotel I'm down rating my scores. The bed was rock solid and very uncomfortable, the room was next to the lift and stair well so got the noise from that through the night. Although we were there for 3 nights the room was only serviced once. Not the best stay and I'm very disappointed because i have raved about this hotel to friends and family
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked in but the system was slow and had to wait longer than expected, however, Bishal at the front desk was amazing and upgraded us. A real credit to your organisation - thanks Bishal!!
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel good location

Although check-in was slow staff were lovely! A very good stat would stay again And have breakfast next time it looked really good!
Stayed 1 night in Jul 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4 night break

Stayed 4 nights in Jul 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, just a short 10 minutes walk into town. Secure car park, although costs £17 per day. Good size room, although found the separate toilet a little strange that took some getting used to. Fabulous continental breakfast that can be ordered when booking your room.
Stayed 2 nights in Jul 2025

4/10 Poor

philip

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
3 people but the room was tiny
Stayed 1 night in Jun 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant two night stay

Lovely couple of days spent in York. Hotel in a good location with secure parking & only 10 - 15 minutes walk into the town centre. We only had breakfast in the hotel but it was very nice buffet style with plenty of choice continental & cooked. Staff where helpful and attentive and the hotel had very nice open plan décor. The pool area was very clean. We wouldn't hesitate to stay here again.
Stayed 2 nights in Jun 2025

6/10 Okay

SZE MAN

Travelled with family
Disliked: Cleanliness
There is a lot of sweet paste in the refrigerator, the carpet feels very dirty, the shower towel is very old, there is no trash can or hand washing in the toilet. The room should be renovated. It is not worth paying more than 200 pounds. There are very few types of breakfast food.
Stayed 1 night in Jun 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

6/10 Okay

Glenn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Novotel used to be our first choice hotel in York., Sadly over the years the rates became increasingly none competitive and the room designs following a rebrand were a disaster. It would appear that a 20yr old student of design who has never stayed in a hotel was given the job! Not even a coat hook in the room! Having been given a "disabled access" room I went to reception. Not wanting to take a room that was then not available to someone with a disability as we did not need a room of that specification. Reception said it wasn't an issue unless we wanted to move, so we kept the room. The irony.... the room design was equipped with a very large batch
Stayed 1 night in Mar 2025

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel ,great breakfast but so frustrating ,aircon was useless ,wouldnt go below 18,hardly any cold air came through at all , will now unfortunately reconsider staying here in summer months.
Stayed 2 nights in Jun 2025

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