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Novotel York Centre

Property class: 4

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Photo gallery for Novotel York Centre

Exterior
Exterior
Family Double Room, 1 Queen Bed with Sofa bed | In-room safe, laptop workspace, blackout curtains, iron/ironing board
Miscellaneous
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Fishergate, York, England, YO10 4FD
  • Place, York Barbican
    ‪3 min walk‬
  • Place, Jorvik Viking Centre
    ‪8 min walk‬
  • Place, Shambles
    ‪9 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪53 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed with Sofa bed

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Executive Room, 1 Queen Bed with Sofa bed

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(54 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room

Superior Room | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Superior Room

9.2 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 Queen Bed

8.8 out of 10
Excellent
(61 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 Queen Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed

Junior Suite, 1 Queen Bed with Sofa bed | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Junior Suite, 1 Queen Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Superior Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room, 1 Queen Bed with Sofa bed

Family Double Room, 1 Queen Bed with Sofa bed | In-room safe, laptop workspace, blackout curtains, iron/ironing board

Family Double Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(26 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Novotel York Centre

An indoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a sauna, coffee/tea in a common area and conference space. Housekeeping is available on request.
Novotel York Centre offers 146 accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with digital channels.

Bathrooms include a combined bath/shower unit and hairdryers. This York hotel provides complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a sauna.
Our customers tell us they can't get enough of Novotel York Centre's great location. During your stay, you're just a quick walk from York Barbican. Free WiFi in public areas, an indoor pool and a restaurant are available.
  • Free WiFi
  • Enjoy international cuisine while dining at Gourmet Bar
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, meeting rooms and conference space
  • On-site recreation includes a sauna
  • Guests have great things to say about the helpful staff and the location
  • 10 minutes by foot from Shambles and a 3-minute drive from York Minster
  • Cats and dogs welcome for a fee
Novotel York Centre offers its guests an indoor pool and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 2153 square feet (200 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at Novotel York Centre. For a fee, parking is available.

This 4-star York hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Gourmet Bar – This restaurant specialises in international cuisine. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 19 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: GBP 18 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Gourmet Bar

Things to do

  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,153 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • On the riverwalk
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Handrails in stairways
  • Lift
  • Low-height view port in door
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1986
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:30 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 40
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 40
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18 per person
  • Self-parking fee: GBP 19 per night
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 40 (subject to availability)
  • Late check-out fee: GBP 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel York Centre Hotel
Novotel Hotel
Novotel Hotel York Centre
Novotel York Centre
Accor York Centre
Hotel Novotel York
Novotel York Centre Hotel York
York Novotel
Novotel York Centre York
Novotel York Centre Hotel
Novotel York Centre Hotel York

Novotel York Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 534 out of 1006 reviews
Rating 8 - Good. 302 out of 1006 reviews
Rating 6 - Okay. 112 out of 1006 reviews
Rating 4 - Poor. 36 out of 1006 reviews
Rating 2 - Terrible. 22 out of 1006 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Sarah

Stayed 3 nights in Jan 2026

10/10 Excellent

Phil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast selection
Stayed 2 nights in Dec 2025

8/10 Good

Mandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Nice reception, friendly staff, nice room However, shower wasn't draining quick enough and wasnt able to cool the water enough Parking cost was extortionate Sofa for my son wasn't very comfortable, could have done with a mattress topper
Stayed 2 nights in Jan 2026

10/10 Excellent

Andrew

Stayed 1 night in Dec 2025

10/10 Excellent

Jayne

Stayed 1 night in Jan 2026

10/10 Excellent

Joanne

Stayed 2 nights in Dec 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
St
Stayed 1 night in Nov 2025

6/10 Okay

Catherine

Stayed 2 nights in Dec 2025

6/10 Okay

Catherine

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Had issues with the room not being clean- sweets on bedside table, bathroom & sofa bed caked in dust/grime & clearly never been cleaned. Had to ask 3 times at reception before the room was properly clean & ended up discussing with a second manager on checkout as the one discussed with initially offered part refund as she was unable to move us to a different room then never got back to me. The manager (Peter Steadman) who eventually sorted things out for me was excellent and took my complaint seriously. Shame it needed to come to this though. Other than that the hotel was great - comfy bed, shower and bath in bathroom, nice breakfast, pool
Bedside table
Under sofa bed (dropped pen & had to go under to find it)
Sofa bed
Stayed 1 night in Dec 2025

10/10 Excellent

Emma

Stayed 2 nights in Jan 2026

10/10 Excellent

Kes

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was tidy and comfortable. The shower amazing and the staff very helpful and friendly.
Stayed 1 night in Jan 2026

10/10 Excellent

Svetoslav

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, 10min walk from centre of York. The staff is lovely, nice and clean room.
Stayed 3 nights in Dec 2025

10/10 Excellent

Hayley

Stayed 1 night in Dec 2025

8/10 Good

Lisa

Travelled with family
Clean room, helpful staff, comfy beds
Stayed 1 night in Dec 2025

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely hotel, had everything we needed.
Stayed 2 nights in Dec 2025

8/10 Good

Richard

Stayed 2 nights in Dec 2025

8/10 Good

Adam

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Ashleigh

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff were lovely and made my friends birthday special
Stayed 2 nights in Dec 2025

6/10 Okay

Angela

Liked: Staff & service
Disliked: Cleanliness, amenities
Staff were lovely but the room itself (229) wasn't too good. The bed was rock hard, the mirror was all stained, the toilet roll holder was hanging off the wall, one towel had suspicious marks on it and the toilet roll was so cheap and dirty all on the side. Not what you'd really expect from a Novotel.
Stayed 1 night in Dec 2025

6/10 Okay

Nicola

Disliked: Staff & service, amenities
Outside frontage poorly maintained, dies not give good first impression. Reception staff not the friendliest, more checking everything is paid, car park etc., pushing breakfast at £15 each, last time it was awful, no thank you! Not welcoming, suited a purpose for us as visiting concert close by at Barbican. Done it twice now, won't stay again, kids and dogs everywhere too! 30 mins allocated slot in pool area, struggle to spend more than 10 mins as small and only a sauna as well as pool. Key card doesnt work on door, Receptionist has to check you're booked in before allowing you in! Room adequate 330, but worlds smallest toilet room and sewage smell from sink (read that too on previous reviews) obviously nothing done about it. Stains on carpet, bleach? Poor for a Novotel, expect better.
Stayed 2 nights in Dec 2025

10/10 Excellent

Cansu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great family hotel! Only 15 mins to city center. Had a queen room with a sofa bed, very spacious comparing to other hotels with stayed before.
Stayed 2 nights in Dec 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean and tidy. There were not enough outlets on the bed side of the room. Had to stretch cords from the TV side of the room too charge and run medical devices.
Stayed 3 nights in Dec 2025

6/10 Okay

Lekhbiro

Travelled with family
Liked: Staff & service
There was a funny smell coming from the sink in the bathroom smelt like the sewage which was disappointing
Stayed 3 nights in Dec 2025

10/10 Excellent

Alfredo S

Liked: Cleanliness, property conditions & facilities
The room was in great condition The staff was very friendly!
I’d like to say thank you and recognize Lilly pictured here with me in this photo. She was very sweet and kind. She offered many good suggestions for sightseeing and excellent recommendations for restaurants.
Stayed 9 nights in Dec 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
Room very nice, the location is great for York centre. The bonus is the car park owned by the hotel plenty of space.
Stayed 1 night in Dec 2025

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