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Novotel London Canary Wharf Hotel

4.0 star property

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Photo gallery for Novotel London Canary Wharf Hotel

Located in a vibrant urban area, the Novotel hotel features a striking modern design.
Work out in style with a punching bag and weight training area.
Enjoy a panoramic city view from the spacious seating area with leather sofas and armchairs.
Relax in a spacious lounge area with sofas and chairs, surrounded by city views and industrial-style lighting.
Relax and unwind in our stylish lobby, featuring a bar area, lounge seating, and ample lighting.

Popular amenities

  • Room service
  • Bar
  • Housekeeping

Explore the area

Map
40 Marsh Wall, London, England, E14 9TP
  • O2 Arena
    ‪4 min drive‬
  • Tower of London
    ‪8 min drive‬
  • Tower Bridge
    ‪9 min drive‬
  • London (LCY-London City)
    ‪11 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed

1 bedroom, in-room safe, laptop workspace, iron/ironing board

Superior Double Room, 1 Double Bed

8.4 out of 10
Very good
(39 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds, Accessible

Superior Room, 2 Single Beds, Accessible | 1 bedroom, in-room safe, laptop workspace, iron/ironing board

Superior Room, 2 Single Beds, Accessible

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds | 1 bedroom, in-room safe, laptop workspace, iron/ironing board

Superior Twin Room, 2 Single Beds

8.6 out of 10
Excellent
(4 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | 1 bedroom, in-room safe, laptop workspace, iron/ironing board

Studio, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Double Bed (Premium)

Executive Room, 1 Double Bed (Premium) | 1 bedroom, in-room safe, laptop workspace, iron/ironing board

Executive Room, 1 Double Bed (Premium)

8.8 out of 10
Excellent
(6 reviews)
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room

1 bedroom, in-room safe, laptop workspace, iron/ironing board

Deluxe Twin Room

  • 21 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed

1 bedroom, in-room safe, laptop workspace, iron/ironing board

Executive Suite, 1 King Bed

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Double Bed, City View

Superior Double Room, 1 Double Bed, City View | 1 bedroom, in-room safe, laptop workspace, iron/ironing board

Superior Double Room, 1 Double Bed, City View

8.4 out of 10
Very good
(8 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds, City View

Superior Twin Room, 2 Single Beds, City View | 1 bedroom, in-room safe, laptop workspace, iron/ironing board

Superior Twin Room, 2 Single Beds, City View

8.8 out of 10
Excellent
(3 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Similar properties

Relax in our spacious lobby, featuring a reception desk, comfortable seating areas, and a staircase leading to additional floors.

Hilton London Canary Wharf

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (1015)
The price is €272
for 1 room
includes taxes & fees
6 Aug - 7 Aug
Hilton London Canary Wharf

About this property

Novotel London Canary Wharf Hotel

Eco-certified hotel with fitness centre and sauna
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Housekeeping is available on request.
Novotel London Canary Wharf Hotel offers 313 air-conditioned accommodations with a safe and coffee/tea makers. 55-inch flat-screen televisions come with digital channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Novotel London Canary Wharf Hotel's great location gets high marks from our customers. During your stay, you'll be within walking distance of Thames River. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served weekends for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 1-minute drive from Thames River and 7 minutes from Tower Bridge
  • Pets welcome for a fee (restrictions apply)
Novotel London Canary Wharf Hotel offers its guests an indoor pool, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A rooftop terrace, multilingual staff, and a garden are also featured at the eco-certified Novotel London Canary Wharf Hotel.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekends from 7:00 AM and 11:00 AM.
Canary Coffee – On-site coffee shop.
BOKAN 37 – This fine-dining restaurant specialises in international cuisine and serves breakfast, brunch and dinner. Open daily.
BOKAN 38 – This cocktail bar only serves light fare. Open daily.
BOKAN 39 – On-site rooftop bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Weekend full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BOKAN 37
  • BOKAN 38
  • BOKAN 39
  • Canary Coffee

Things to do

  • Bicycle storage
  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Accessibility

  • Hardwood flooring in room
  • High-pile carpet in room
  • Lift

More

  • 100% renewable energy
  • 39 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 25 per person
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel London Canary Wharf Hotel
Novotel London Canary Wharf
Novotel London Canary Wharf (opening November 2016)
Novotel London Canary Wharf England
Novotel London Canary Wharf (Opening soon)
Novotel London Canary Wharf
Novotel London Canary Wharf Hotel Hotel
Novotel London Canary Wharf Hotel London
Novotel London Canary Wharf Hotel Hotel London

Novotel London Canary Wharf Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1009 reviews
Rating 8 - Good. 249 out of 1009 reviews
Rating 6 - Okay. 72 out of 1009 reviews
Rating 4 - Poor. 34 out of 1009 reviews
Rating 2 - Terrible. 42 out of 1009 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Hilary

Travelled with family
Liked: Cleanliness, property conditions & facilities

Nice room no hot water

Room was clean and good facilities but no hot water so could not have a shower after attending a concert or in the morning only a luke warm wash. Our room was on 21st floor although that shouldnt make a difference.
Stayed 1 night in Apr 2025

8/10 Good

neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access for what we need
Stayed 1 night in Apr 2025

10/10 Excellent

Aron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

mason

Liked: Cleanliness
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay. It was great that the room was slightly earlier. It was frustrating that the TV was faulty.
Stayed 1 night in Apr 2025

10/10 Excellent

Karl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Turki

Stayed 2 nights in Apr 2025

10/10 Excellent

Abigail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Opportunistic overcharge

I booked the stay for a colleague whose flight was cancelled and hence her arrival delayed by a day. I advised hotels.com who updated the hotel. The hotel advised the room would still be available but we would need to pay the missed night. As a secondary measure I also called the hotel to advise of the delay and was reassured the room would be available but we would be charged for the missed night. Upon arrival my colleague was told the reservation was cancelled and they were fully booked. After discussion a room was found but she was charged 50% more per night than originally booked! I later see they also charged my credit card which secured the booking for the first night too. Hotels.com have simply raised a query on this so I am still waiting to find out if we will be refunded the difference in cost as apparently room rates can change at any time! As a regular hotels.com customer I am shocked by this situation and as a previous customer of this Novotel I would advise caution about their practises as they have clearly seen an opportunity to hike the prices.
Stayed 4 nights in Mar 2025

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel. We went to a concert and was easy to get to the O2 Nice and clean hotel and the staff were helpful and welcoming
Stayed 1 night in Apr 2025

10/10 Excellent

Victoria

Business traveller, Travelled with group
Liked: Amenities
Smooth check in and check out. Room was clean and quiet.
Stayed 1 night in Apr 2025

6/10 Okay

Ketan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The hotel is well situated and looks great. There were issues as the water was cold, the TV did not work, there was only one Tea Bag in a room for 2 and one of the bath towels had black marks on it. I would definitely not stay there again for the price you pay.
Stayed 1 night in Apr 2025

10/10 Excellent

Barbara

Stayed 3 nights in Apr 2025

8/10 Good

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience to all amenities
Stayed 2 nights in Mar 2025

8/10 Good

Elizabeth, Ashford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and location was perfect for what I needed...was walking distance to where I was coming from and where I needed to be. The room was nice and clean and had excellent views to south of the river. The restaurant had an even better view. I was disappointed with the leisure facilities, in particular the size of the pool...it only took a couple of strokes to get from the top to the bottom. Another downer was the changing facilities...in the ladies changing room there was only a single shower and that was located in the disabled toilet. Obviously, priority is given to disabled people to use the area, but those who are not don't have an alternative (stripping off to shower at poolside isn't really an option 😱). If you are paying them for breakfast, and you want a continental or pancakes, tell them before they swipe your card as they will automatically charge for the full English (which is the most expensive option). Would I stay there again... absolutely - the pluses outweigh the minuses.
Stayed 1 night in Mar 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Dawn

Liked: Amenities
Disliked: Staff & service
We had 10 rooms booked and it took the member of staff 55 minutes to check us in. Also she was very rude and unhelpful. I think a customer service course would be good.
Stayed 1 night in Mar 2025

10/10 Excellent

Simon

Stayed 2 nights in Mar 2025

10/10 Excellent

Chelsie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind, easy, clean
Stayed 2 nights in Mar 2025

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel, would definitely recommend!

Fabulous stay! Second visit to this hotel. What’s there not to like. Lovely clean and modern hotel with great views too. Super helpful and friendly staff and good facilities. 10 mins walk from Canary Wharf underground station
Stayed 1 night in Mar 2025

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