Novotel London Canary Wharf Hotel

4.0 star property

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Photo gallery for Novotel London Canary Wharf Hotel

Front of property
Property amenity
Exterior
Cocktail bar
1 bedroom, in-room safe, laptop workspace, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Housekeeping

Explore the area

Map
40 Marsh Wall, London, England, E14 9TP
  • O2 Arena
    ‪4 min drive‬
  • Tower of London
    ‪8 min drive‬
  • Tower Bridge
    ‪9 min drive‬
  • London (LCY-London City)
    ‪11 min drive‬

Room options

Superior Double Room, 1 Double Bed

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

Superior Room, 2 Single Beds, Accessible

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

Superior Twin Room, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

Studio, 1 King Bed

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Executive Room, 1 Double Bed (Premium)

  • City view
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

Deluxe Twin Room

  • 21 sq m
  • Sleeps 3
  • 2 Single Beds

Executive Suite, 1 King Bed

  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Superior Double Room, 1 Double Bed, City View

  • City view
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

Superior Twin Room, 2 Single Beds, City View

  • City view
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Novotel London Canary Wharf Hotel

Eco-certified hotel with fitness centre and sauna
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Housekeeping is available on request.
Novotel London Canary Wharf Hotel offers 313 air-conditioned accommodations with a safe and coffee/tea makers. 55-inch flat-screen televisions come with digital channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Novotel London Canary Wharf Hotel's great location gets high marks from our customers. During your stay, you'll be within walking distance of Thames River. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served weekends for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the breakfast and the clean guestrooms
  • Just a 1-minute drive from Thames River and 7 minutes from Tower Bridge
  • Pets welcome for a fee (restrictions apply)
Novotel London Canary Wharf Hotel offers its guests an indoor pool, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A rooftop terrace, multilingual staff, and a garden are also featured at the eco-certified Novotel London Canary Wharf Hotel.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekends from 7:00 AM and 11:00 AM.
Canary Coffee – On-site coffee shop.
BOKAN 37 – This fine-dining restaurant specialises in international cuisine and serves breakfast, brunch and dinner. Open daily.
BOKAN 38 – This cocktail bar only serves light fare. Open daily.
BOKAN 39 – On-site rooftop bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Weekend full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BOKAN 37
  • BOKAN 38
  • BOKAN 39
  • Canary Coffee

Things to do

  • Bicycle storage
  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Accessibility

  • Hardwood flooring in room
  • High-pile carpet in room
  • Lift

More

  • 100% renewable energy
  • 39 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 25 per person
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel London Canary Wharf Hotel
Novotel London Canary Wharf
Novotel London Canary Wharf (opening November 2016)
Novotel London Canary Wharf England
Novotel London Canary Wharf (Opening soon)
Novotel London Canary Wharf
Novotel London Canary Wharf Hotel Hotel
Novotel London Canary Wharf Hotel London
Novotel London Canary Wharf Hotel Hotel London

Novotel London Canary Wharf Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 613 out of 1006 reviews
Rating 8 - Good. 248 out of 1006 reviews
Rating 6 - Okay. 69 out of 1006 reviews
Rating 4 - Poor. 34 out of 1006 reviews
Rating 2 - Terrible. 42 out of 1006 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Feb 2025

2/10 Terrible

Josie, Basingstoke

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Misleading and unhelpful property
Stayed 2 nights in Feb 2025

10/10 Excellent

Bob

Travelled with partner
Staff very friendly and helpful
Stayed 2 nights in Mar 2025

10/10 Excellent

Ruth

Stayed 1 night in Mar 2025

6/10 Okay

joseph oluwatobi

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel, good location, not so dog friendly

Good location with easy links to the city. If driving down, we just parked at Canada Square which was a short walk away. Nice modern room. Only negative is that the hotel advertised as dog friendly. The rooms are of course but they are not allowed in any bar or lounge area. If we knew that before hand we would have just stayed at a travelodge as we couldn’t use the nice amenities.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Lovely hotel and spa, restaurant very expensive so we didn’t eat there. Amazing views and great location, 10 minute walk from the tubes and a shopping centre.
Stayed 2 nights in Feb 2025

8/10 Good

Bernardo

Stayed 2 nights in Feb 2025

10/10 Excellent

Clare

Liked: Staff & service

Another excellent stay at the Novotel CAW.

Another super few nights at the Novotel CAW, looking over the city of London. The rustic look of the hotel and the spacious room upon the 34th level always make us happy to return. Check in and out was fast, with breakfast also fantastic. Another fantastic stay.
Stayed 4 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Damilola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Kele-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Kele-Ann

Travelled with family
Liked: Staff & service, property conditions & facilities
I had a really great one night stay before heading off to another city. The staff as always were friendly, attentive and really considerate to my needs. I took one star off because one of the glasses in my room had a lip stick stain on it that wasn’t from me. Other than that I enjoyed my stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Liam

Liked: Cleanliness, property conditions & facilities, room comfort

Amazing Stay

My stay at the Novotel was amazing, we stayed on the 32nd Floor in the executive double with city view and the view of the city at night is amazing, only downside to my stay was the privi glass on the bathroom was broke so had no privacy.
Stayed 1 night in Feb 2025

8/10 Good

Damilola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and great staff
Stayed 2 nights in Feb 2025

4/10 Poor

Zeshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good but bad

it was a nice stay the pool was good and hotel aesthetic was nice but the tv was awful. it’s said it had youtube on it but was extremely laggy and ruined my movie night plan with my wife. it ruined her birthday which is very upsetting.
Stayed 1 night in Feb 2025

10/10 Excellent

Dionne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my partner enjoyed his stay for his birthday would do it again
Stayed 1 night in Feb 2025

2/10 Terrible

Michael

Stayed 2 nights in Nov 2024

10/10 Excellent

kenzie leigh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Shimaila

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

ranjan, Wolverhampton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
value for money for London .very hard working staff at brekfast .worked hard i think they need a bigger coffee machine or have 2 .
Stayed 1 night in Feb 2025

10/10 Excellent

Ayodeji

Stayed 2 nights in Feb 2025

8/10 Good

Monika

Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025