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Genting Hotel & Spa at Resorts World Birmingham

Property class: 4

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Photo gallery for Genting Hotel & Spa at Resorts World Birmingham

Restaurant
Indoor pool, pool loungers
Reception
Point of interest
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Pendigo Way, Birmingham, England, B40 1PU
  • Place, Resorts World Birmingham
    ‪1 min walk‬
  • Place, bp pulse LIVE
    ‪2 min walk‬
  • Place, National Exhibition Centre
    ‪3 min walk‬
  • Airport, Birmingham (BHX)
    ‪14 min walk‬

Room options

View all photos for Signature Double Room, 1 Double Bed

Signature Double Room, 1 Double Bed | Bathroom | Combined shower/bathtub, rainfall showerhead, hair dryer, towels

Signature Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(93 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

In-room safe, desk, laptop workspace, soundproofing

Superior Double Room

9.6 out of 10
Exceptional
(35 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, Accessible

Double Room, 1 Double Bed, Accessible | In-room safe, desk, laptop workspace, soundproofing

Double Room, 1 Double Bed, Accessible

9.4 out of 10
Exceptional
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Twin Room, 2 Single Beds

Signature Twin Room, 2 Single Beds | In-room safe, desk, laptop workspace, soundproofing

Signature Twin Room, 2 Single Beds

9.2 out of 10
Wonderful
(19 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, desk, laptop workspace, soundproofing

Deluxe Suite

  • Lake view
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Presidential Suite

Presidential Suite | In-room safe, desk, laptop workspace, soundproofing

Presidential Suite

  • Lake view
  • 118 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

Genting Hotel & Spa at Resorts World Birmingham

18 restaurants, a full-service spa and a casino are available at this smoke-free hotel. WiFi in public areas is free. Additionally, an indoor pool, 5 bars/lounges and a health club are on-site.
Genting Hotel & Spa at Resorts World Birmingham offers 184 air-conditioned accommodations with laptop-compatible safes and a hairdryer. 42-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Guests aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The breakfast at Genting Hotel & Spa at Resorts World Birmingham gets high marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Resorts World Birmingham. Free WiFi in public areas, 18 restaurants and 5 bars are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 18 restaurants, 3 coffee shops/cafes and 5 bars/lounges
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to massages, body treatments or facials at the spa
  • Amenities include a front desk safe, a meeting room and a car charging station
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Steps from Resorts World Birmingham and Santai Spa
Genting Hotel & Spa at Resorts World Birmingham offers its guests a full-service spa, an indoor pool, and a health club. There are 18 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 5 bars/lounges. WiFi is free in public spaces.

A casino, a sauna, and a rooftop terrace are also featured at the business-friendly Genting Hotel & Spa at Resorts World Birmingham. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Birmingham hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Genting Hotel & Spa at Resorts World Birmingham has 18 restaurants on site.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (GBP 20 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 19.95 for adults and GBP 9.95 for children
  • 18 restaurants
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • Snack bar/deli

Things to do

  • 10 gaming tables
  • 24-hour gym
  • 30 slot machines
  • Bowling alley
  • Casino (538 square foot of space)
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping centre

Family friendly

  • Bowling alley
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Meeting room

Outdoors

  • On a lake
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • In-room roll-in shower
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • Banquet hall
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 19.95 for adults and from GBP 9.95 for children
  • Covered self-parking fee: GBP 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
Rollaway beds are only suitable for guests aged up to 12.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Genting Hotel Birmingham
Genting Birmingham
Genting Hotel
Genting Hotel & Spa at Resorts World Birmingham Hotel
Genting Hotel & Spa at Resorts World Birmingham Birmingham
Genting Hotel & Spa at Resorts World Birmingham Hotel Birmingham

Genting Hotel & Spa at Resorts World Birmingham Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 730 out of 1001 reviews
Rating 8 - Good. 167 out of 1001 reviews
Rating 6 - Okay. 60 out of 1001 reviews
Rating 4 - Poor. 17 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Linzi

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice rooms and food but everything else felt too small for the size of the property. Couldn’t get a seat in the bar, a lounger in the spa and constantly waiting to use facilities in the spa
Stayed 1 night in Jan 2026

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room, luxurious! Better than expected. Very happy
Stayed 1 night in Jan 2026

10/10 Excellent

Matthew

Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Stayed 1 night in Jan 2026

10/10 Excellent

Justin

Stayed 1 night in Jan 2026

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, amenities
Headed in early to avoid storm and staff checked me in quickly and easily. Hotel is spotless and spa lovely.
Stayed 1 night in Jan 2026

8/10 Good

Teresa

Stayed 3 nights in Dec 2025

10/10 Excellent

Mark

Stayed 1 night in Jan 2026

4/10 Poor

Joelle

Liked: Cleanliness, staff & service, amenities
Whatever could go wrong went wrong. We spoke to someone on the phone who had booked us into the spa, so me and my partner got ready and went all the way down to the spa for them to tell us its fully booked after stating we could go down. Not to mention she is pregnant also. So we then went back upstairs and then had to come back an hour later, meaning we then had to push back our dinner reservations otherwise we’d not have time to go. Ruining plans Then theres the food. We ordered room service. Which took past 45 mins to arrive. It was so late they had to remove the tray charge. And then once it arrived the most we could eat was the bread as all the meat was raw and not cooked properly. Then lastly there is the parking. Despite me reconfirming if my parking was validated to three different staff members i was still not let out at the parking gate and told to wait their with my hazard lights for almost 10 minutes whilst my story was verified by the controller. I then had to call the hotel AGAIN myself and put my phone on loudspeaker so the control could here and let me through. I had a que of ppl behind me also. This was an absolute shambles. The only silver lining amongst all these issues was the staff. The staff were very understanding and very accommodating and very helpful in resolving my issues once they arise however paging such prices i don't really expect those issues in the first place.
Chicken was raw and food arrived after 1 hour
Stayed 1 night in Dec 2025

10/10 Excellent

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
Everything was just perfect
Stayed 1 night in Dec 2025

8/10 Good

Lorna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good, use of the pool area was lovely. Staff were nice and friendly, room was clean. Easy check in and check out
Stayed 1 night in Jan 2026

6/10 Okay

Keith

Stayed 1 night in Jan 2026

10/10 Excellent

Nicole

Stayed 1 night in Dec 2025

10/10 Excellent

Jonte, Brierley Hill

Stayed 4 nights in Dec 2025

8/10 Good

Beverley

Liked: Cleanliness, staff & service, amenities
Room was spotless, however, after reporting about 4 or five times, that the bathroom light switch had sunk in, (it was still operational); until Saturday late night, when it was completely broken. We were promised that Maintenance would come to fix it. Sunday morning, as we were checking out, again we reported it to The Receptionist Team. Staff, especially, on Reception and in the Sky Restaurant were exceptional!
Stayed 2 nights in Dec 2025

4/10 Poor

Rhianne

Travelled with family
Stayed 1 night in Dec 2025

10/10 Excellent

Simon

Stayed 2 nights in Dec 2025

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
In the middle of Resorts World Mall. Was fine for a one night stay
Stayed 1 night in Dec 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, amenities
Room very clean. Staff very friendly.
Stayed 1 night in Dec 2025

10/10 Excellent

Margaret

Travelled with family
Had a really lovely time everything was clean .the staff were very friendly. Food in the casino was very good value, All in all we had a great time We will be back in February!!
Stayed 1 night in Dec 2025

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always, a good stay at Genting. Very slight issue with wrong room type but this was rectified very quickly and efficiently which is all I ever ask for! Room was clean and comfy, breakfast very enjoyable with lots of selection
Stayed 1 night in Dec 2025

10/10 Excellent

DEBBIE

Stayed 1 night in Dec 2025

10/10 Excellent

C

Liked: Cleanliness, amenities, property conditions & facilities
The service was very good
Stayed 1 night in Dec 2025

10/10 Excellent

Natalie

Stayed 1 night in Dec 2025

10/10 Excellent

Jay

Stayed 1 night in Dec 2025

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