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Bournemouth Carlton Hotel, BW Signature Collection

3.0 star property

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Photo gallery for Bournemouth Carlton Hotel, BW Signature Collection

Outdoor wedding area
On the beach
Lounge
Bar (on property)
Indoor pool, seasonal outdoor pool, pool loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Room service
  • 24/7 front desk

Explore the area

View in a map
East Overcliff, Dorset, Bournemouth, England, BH1 3DN
  • Place, Bournemouth Beach
    ‪1 min walk‬
  • Place, Bournemouth International Centre
    ‪12 min walk‬
  • Place, Bournemouth Pier
    ‪12 min walk‬
  • Airport, Bournemouth (BOH-Bournemouth Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

7.4 out of 10
Good
(13 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Single Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite, 1 Double Bed, Non Smoking, Sea View (with Sofabed)

Suite, 1 Double Bed, Non Smoking, Sea View (with Sofabed) | 1 bedroom, desk, iron/ironing board, free WiFi

Suite, 1 Double Bed, Non Smoking, Sea View (with Sofabed)

  • 80 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Balcony, Sea View (with Sofabed)

Suite, 1 Double Bed, Balcony, Sea View (with Sofabed) | 1 bedroom, desk, iron/ironing board, free WiFi

Suite, 1 Double Bed, Balcony, Sea View (with Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • 80 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking, Sea View

Superior Room, 1 Double Bed, Non Smoking, Sea View | 1 bedroom, desk, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking, Sea View

8.8 out of 10
Excellent
(6 reviews)
  • 49 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, Multiple Beds, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

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About this property

Bournemouth Carlton Hotel, BW Signature Collection

On beach with indoor pool, near Bournemouth Pier
Guests at this beach hotel will appreciate convenient on-site amenities such as barbecue grills and a picnic area.
Bournemouth Carlton Hotel, BW Signature Collection offers 76 accommodations with complimentary bottles of water and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Bournemouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Bournemouth Carlton Hotel, BW Signature Collection. During your stay, you're just a quick walk from Bournemouth Beach. Free WiFi in public areas, an indoor pool and a restaurant are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Just a 5-minute walk from Bournemouth Beach and 12 minutes on foot from Bournemouth Pier
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Bournemouth Carlton Hotel, BW Signature Collection offers its guests a seasonal outdoor pool, an indoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, barbecue grills, and a garden are also featured at the business-friendly Bournemouth Carlton Hotel, BW Signature Collection. Parking is available for a fee.

This 3-star Bournemouth hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:30 AM to 10:00 AM and at the weekend from 8:00 AM to 10:30 AM.
Bournemouth Carlton Hotel, BW Signature Collection has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 14.95 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Seasonal outdoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Lift (120 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (150 centimetre high)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Desk chair
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25 per night.
  • Cots (infant beds) are available for GBP 5.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 14.95 per person
  • Uncovered self-parking fee: GBP 20 per day
  • Pet fee: GBP 25 per pet, per night
  • Crib (infant bed) fee: GBP 5.0 per stay
  • Rollaway bed fee: GBP 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 18 April and close on 31 October.

Property is also known as

Bournemouth Carlton
Carlton Bournemouth
Menzies Hotels Bournemouth
Menzies Hotels Bournemouth Carlton
Menzies Hotels Carlton
Menzies Hotels Carlton Hotel
Menzies Hotels Carlton Hotel Bournemouth
Carlton Hotel Bournemouth
Hotel Menzies Carlton
Menzies Carlton Bournemouth
Hallmark Hotel Bournemouth Carlton
Hallmark Hotel Carlton
Hallmark Bournemouth Carlton
Hallmark Carlton
Hallmark Hotel Bournemouth Carlton
S. Bournemouth Carlton Opco Limited
Bournemouth Carlton BW Signature Collection
Bournemouth Carlton Hotel, BW Signature Collection Hotel
Bournemouth Carlton Hotel, BW Signature Collection Bournemouth

Reviews

Bournemouth Carlton Hotel, BW Signature Collection Reviews

7.6

Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 255 out of 977 reviews
Rating 8 - Good. 382 out of 977 reviews
Rating 6 - Okay. 208 out of 977 reviews
Rating 4 - Poor. 85 out of 977 reviews
Rating 2 - Terrible. 47 out of 977 reviews

Reviews

8/10 Good

Anna

Stayed 1 night in Jun 2025

4/10 Poor

Philip

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room, though recently painted, had old, scuffed furniture - wardrobe with handle missing, no chest of drawers, mean chairs, no house phone, no safe, no ;lidded waste bin in the bathroom, no water own the hottest weekend of the year ('you can buy some at the bar,' the receptionist informed us) and smelled faintly of cigarette smoke. Dull, featureless. Some friendly staff - Nisha, Pavan, Tommy - though not on reception. Seriously overpriced at £250/night.
empty cabinet in the lift where the emergency phone should be
signs of decay
Stayed 2 nights in Jun 2025

10/10 Excellent

Yvonne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay at The Carlton Hotel. Staff are friendly, accommodation is excellent, cleanliness exceptional.
Stayed 1 night in Jun 2025

10/10 Excellent

Tatjana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

6/10 Okay

Tetiana

Stayed 3 nights in May 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Shabby, overpriced and greedy

We had chosen this hotel because of daylight-lit indoor pool and parking, and were let down on both. First and foremost, the check-in time is 4PM and they mean it - you'll be told there are no rooms available if you turn up earlier, even though it is easy to tell the hotel is not busy from the number of cars in the car park and the scarce guests on hotel grounds. Considering check-out is 11AM, that is inexcusably late. Secondly, despite the 'signature' in the name, the hotel try to charge you for every minor extra, like some cheap hostel. Even the towels at the pool are chargeable. Parking is not free and is charged at £20 a day. I actually blame Hotels dot com for not making bookers aware of the fact, as we would have opted for another property if we knew. Upon arrival the receptionist will tell you that you have 10 minutes to register your vehicle or get out, as otherwise you risk getting a parking charge notice. Just FYI, parking on nearby Meyrick and Gervis roads costs £10 a day (9am-5pm) or £21 for three days, so don't assume the hotel offer you best value here either. The indoor swimming pool looked nice on the photos, but turned out to be 5x5 metres large and 1m deep. The pool area is as shabby as the rest of the hotel and has just three random chairs standing in there, no loungers, no robes, towels at a cost. Changing facilities also just as small and uncomfortable as the rest of it. Breakfast was OK, but again nothing special. Not coming back here, for sure.
Stayed 1 night in May 2025

8/10 Good

Simon

Travelled with family
The breakfast was very good. Room could be cleaner - rooms need decorating (not modernising just watermarks on most walls!) bar service was really poor, but apart from that an enjoyable stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, room comfort

Extortionate parking charge

Everything was good. Great sea view from my room. Only gripe was the car park charge of £20.00 per night. I mentioned this on check-out, but the receptionist insisted that they are the cheapest in Bournemouth. This is of course untrue - if you are the cheapest for parking, why not advertise it as a benefit, not keep it under wraps until guests arrive and havevpassed throughvthe car park cameras.
Stayed 2 nights in Apr 2025

6/10 Okay

Julie

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

6/10 Okay

James

Liked: Staff & service

Valentines Break

Hotel was a bit tired looking in places, but good in others, shower a bit poor and mattress was not very good. Breakfast great though and the hotel was very quiet
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very professional

Small problem with our room was sorted out pleasantly and efficiently. All very professional.
Stayed 3 nights in Jan 2025

8/10 Good

Jo

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff attention was outstanding. The hotel is outdated. It needs a refurbishment. The bedroom carpets are mouldy as are the other carpets. The cleaners do a good a very good job, however this does not compensate for the circumstances of the outdated rooms. The public areas are generally well kept.
Stayed 4 nights in Jan 2025

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Television not working properly. Cracked sink. Poor decoration. No spa facilities working. Expensive to park overnight.
Stayed 1 night in Jan 2025

8/10 Good

Justin

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

4/10 Poor

Paula

Stayed 1 night in Jan 2025

2/10 Terrible

FILICITY

Stayed 1 night in Jan 2025

8/10 Good

Luke

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2024

2/10 Terrible

Ben

Stayed 1 night in Dec 2024

8/10 Good

Zoe

Travelled with family
Huge room …but very tired in some areas but over all had a nice 2 night break …staff were lovely x
Stayed 2 nights in Dec 2024

8/10 Good

David

Travelled with partner, Travelled with group
Had not problem at the hotel , rooms large but basic staff were really good
Stayed 1 night in Dec 2024

2/10 Terrible

Mrs donna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Yvonne

Stayed 1 night in Nov 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Paul

Travelled with family and small children, Travelled with partner
Liked: Cleanliness
The room was large and clean with a very large bed.Unfortunately the property is looking tired. The plumbing in the bathroom was very noisy overnight. We have stayed in the Charlton for many years as we have a timeshare in the building, but the hotel could do with an update. The steam room wasn't working, nor was the spa
Stayed 1 night in Nov 2024

4/10 Poor

Katherine

Travelled with family
Disliked: Staff & service
We were very frustrated with our experience staying here. We stayed in a family room but from 10-midnight or a little after, there was ridiculously loud music/bass coming from the room above us. I went to the front desk about it twice. I was initially told it was a party on an upper floor, only to later find that our room was nowhere near that space. There was no urgency in resolving the matter and never any sort of check in with us afterward. My whole family lost sleep and anyone with children knows that it’s hard enough all sharing a room, let alone with added loud music and partying happening nearby. I wouldn’t stay here again.. but I will say that most other aspects were fine.