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Bournemouth West Cliff Hotel & Spa

3.0 star property

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Photo gallery for Bournemouth West Cliff Hotel & Spa

Lounge
Lounge
Bar (on property)
Interior detail
Library

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Free Wi-Fi

Explore the area

View in a map
7 Durley Chine Road, Bournemouth, England, BH2 5JS
  • Place, Durley Chine Beach
    ‪9 min walk‬
  • Place, Bournemouth Beach
    ‪9 min walk‬
  • Place, Bournemouth International Centre
    ‪12 min walk‬
  • Airport, Bournemouth (BOH-Bournemouth Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

7.8 out of 10
Good
(41 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Desk, iron/ironing board, free WiFi, bed sheets

Family Room

8.4 out of 10
Very good
(6 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

9.2 out of 10
Wonderful
(9 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room

Superior Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room

7.4 out of 10
Good
(20 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Quadruple Room

8.8 out of 10
Excellent
(9 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Double Room

9.6 out of 10
Exceptional
(12 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Bournemouth West Cliff Hotel & Spa

This hotel features 2 indoor pools, a full-service spa and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Bournemouth West Cliff Hotel & Spa offers 83 accommodations with a hairdryer and free toiletries. 32-inch LCD televisions come with satellite channels. This Bournemouth hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
2 indoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Bournemouth West Cliff Hotel & Spa. During your stay, you're just a quick walk from Durley Chine Beach. You'll find features such as free WiFi in public areas, plus 2 indoor pools and a full-service spa.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the 2 indoor pools or soak in the hot tub
  • Indulge with manicures and pedicures, massages or hydrotherapy at the spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 15-minute walk of Bournemouth International Centre and Bournemouth Beach
As a guest of Bournemouth West Cliff Hotel & Spa, you'll find a full-service spa, 2 indoor swimming pools, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 2605 square feet (242 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the luxury Bournemouth West Cliff Hotel & Spa. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Bournemouth hotel.

For a fee, guests can enjoy a English breakfast daily.
Bournemouth West Cliff Hotel & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 10 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available for a fee: GBP 15 for adults and GBP 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • 2 indoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,605 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Grab bar near toilet (99 centimetre high)
  • Lift (200 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 20.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 24 December to 26 December:
  • Dining venue
  • Fitness facilities
  • Sauna
  • Spa
  • Hot tub
  • Swimming pool
The following facilities are closed for New Year's Eve and New Year's Day:
  • Dining venue
  • Fitness facilities
  • Full-service spa
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 15 for adults and from GBP 10 for children
  • Uncovered self-parking fee: GBP 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Facilities fee: GBP 15 per person, per night and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Bournemouth Hallmark
Bournemouth Hallmark Hotel
Bournemouth Hotel Hallmark
Hallmark Bournemouth
Hallmark Bournemouth Hotel
Hallmark Hotel Bournemouth
Hotel Hallmark Bournemouth
Bournemouth West Cliff
Hallmark Hotel Cliff
Hallmark Bournemouth West Cliff
Hallmark Cliff
Hallmark Hotel Spa Bournemouth
Hallmark Hotel Bournemouth West Cliff
Bournemouth West Cliff & Spa
Bournemouth West Cliff Hotel
Bournemouth West Cliff Hotel Spa
Bournemouth West Cliff Hotel & Spa Hotel
Bournemouth West Cliff Hotel & Spa Bournemouth
Bournemouth West Cliff Hotel & Spa Hotel Bournemouth

Bournemouth West Cliff Hotel & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 348 out of 1003 reviews
Rating 8 - Good. 353 out of 1003 reviews
Rating 6 - Okay. 164 out of 1003 reviews
Rating 4 - Poor. 84 out of 1003 reviews
Rating 2 - Terrible. 54 out of 1003 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were friendly and helpful. The kids enjoyed the pool. The location is good. Very comfy bed
Stayed 1 night in Nov 2025

8/10 Good

daniel

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

8/10 Good

Brett

Stayed 1 night in Nov 2025

6/10 Okay

Paul

Liked: Cleanliness, amenities
The windowa run in condensation Ther was no place tk hang a overcoat when wet The heating system was noisy The Bath plug hole was badly chipped Different web sites rate this hotel at ether 3 or 4 star. Imwas dissapojnted
Stayed 8 nights in Nov 2025

8/10 Good

Sharlene

Liked: Staff & service
Stayed 2 nights in Nov 2025

10/10 Excellent

Morgan

Stayed 1 night in Nov 2025

2/10 Terrible

Ihsaan

Stayed 2 nights in Nov 2025

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic time and great location. Swimming facilities and breakfast, bar and more.
Stayed 1 night in Nov 2025

8/10 Good

Trevor

Liked: Cleanliness, amenities, property conditions & facilities
How relaxed I felt and the entire place was clean and warm. Will revisit.
Stayed 2 nights in Nov 2025

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff were very helpful and friendly. We used the pool several times, it's nice and warm. The rooms were clean. There was a good selection for breakfast. The hotel also has plenty of parking
Stayed 2 nights in Nov 2025

8/10 Good

Zoe

Stayed 2 nights in Nov 2025

6/10 Okay

Sam

Stayed 1 night in Nov 2025

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great room well presented and kept clean during our stay, pleasant staff food was well presented and kept hot, really enjoyed the stay thank you
Stayed 3 nights in Nov 2025

8/10 Good

Gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel in the centre of town, bed was really comfortable and the shower pressure was perfect.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sandra

Stayed 2 nights in Nov 2025

10/10 Excellent

Richard

Stayed 1 night in Oct 2025

2/10 Terrible

Emily

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Major booking issues as money was taken for the whole booking prior to arrival on a "pay at property" booking. Hotel were very quick to blame expedia for this and there was not even a thought of any sort of goodwill gesture. Bathrooms in some rooms were very dated, breakfast awful (hard sausages, soggy hash browns). Car parking advertised at £15 per night but what they don't tell you is to wait until you are in the hotel to pay to get this rate rather than pay a higher rate using the app advertised in the car park. This hotel is like the Ryanair of hotels - breakfast cost extra, using the sauna cost extra, parking cost extra. And they wanted up front payment for these things rather than adding onto room tab which is not something I have ever come across before. Bar staff on our second night were rude. Only positive was the location.
Stayed 2 nights in Nov 2025

8/10 Good

Jane

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, most of the staff were helpful, except one lady in the restaurant. Pool was clean. I struggled getting in the shower as it was over the bath. I have a bad leg. I used the shower by the pool instead. I should have asked for a disabled room, which I did not. Overall it was good. Food was reasonably priced, but drinks were very expensive.
Stayed 2 nights in Nov 2025

8/10 Good

Teri

Stayed 1 night in Nov 2025

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip and hotel
Stayed 2 nights in Nov 2025

8/10 Good

Jun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Except that the hotel room facilities are a bit old, everything else was very good. The swimming pool is small but well-equipped. I didn’t have breakfast, so I’m not sure if it’s good.
Stayed 2 nights in Oct 2025

4/10 Poor

Rob

Travelled with family
Liked: Staff & service
Disliked: Amenities
Hmm... No parking, all spaces were taken and they were going to charge us £10 a day even when I had already paid £360 for two night stay. Room was tired, no extractor in bathroom, no lock on bathroom door, mould around silicone and shower was awful. Bedroom had no aircon, just a portable fan which I wasnt overly impressed with. Swimming pool was also tired and in dire need of a refurb. Breakfast was great and the gentleman taking us to our seats was awesome. The bar at night was insanely expensive. £8.50+ per pint. Not going to stay here again unfortunately.
Stayed 2 nights in Oct 2025

8/10 Good

Clare

Stayed 1 night in Nov 2025

10/10 Excellent

Chantal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean hotel and room. Excellent customer service and lovely Spa area with no time limitations. The Spa was only ten pounds each extra on top of our 3 night stay to use whenever we liked between 6am and 8am. Amazing x Breakfast was a variety of foods and was very delicious x
Stayed 3 nights in Oct 2025

10/10 Excellent

Jayne

Stayed 1 night in Oct 2025

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