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3.5 out of 5
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"Started twice, one bedroom apartment was bigger that a two bed and nicer! Corner sofa. Larger bedroom, loved apartment 5. Still no hot water though in ... " More

By a verified traveller on Fri 13 Mar 2020

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One-Bedroom Apartment (Apartment 3)

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Two-Bedroom Apartment (Apartment 4)

Bed Count 1 Full Bed Maximum Occupancy 6 Max

One-Bedroom Apartment (Apartment 1)

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

One-Bedroom Apartment (Apartment 2)

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Two-Bedroom Apartment (Apartment 6)

Bed Count 1 Full Bed Maximum Occupancy 6 Max

One-Bedroom Apartment (Apartment 5)

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Arena Apartments ratings based on 4 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Arena Apartments

Family (1)
1 out of 5
Apartment itself wasn't actually too bad, we rented 4 x apartments in this building. Seem relatively clean. The day after leaving however, we received an email saying that they are deducting money from deposit. They had a variety of reasons for claiming deposit, none of which were true and were all unproven accusations made by the cleaners in just one of the apartments. Quite appalled that a so called professional company can act in this way.

Posted by on 12 Jul 2021

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Comment from Hotel Management

13 Jul 2021 by The Bookings Team

Thank you for taking the time to provide us with feedback. We are delighted that you enjoyed your stay and found the apartment relatively clean. Our aim is to provide you with a comfortable and enjoyable stay. We are sorry for any inconvenience caused by the retention of the security deposit but can reconfirm that the matter has now been resolved and a full refund has been actioned. We utilize all guest feedback to implement positive changes and improvements. We hope to have you stay with us again!

4 out of 5
Started twice, one bedroom apartment was bigger that a two bed and nicer! Corner sofa. Larger bedroom, loved apartment 5. Still no hot water though in bathroom or kitchen despite me taking them. Not a major issue as dishwasher and shower is electric but the shower has a mind of its own and is dangerous. Lovely apartment though but cleanliness of cooking utensils is terrible, run all the plates and cutlery through dishwasher before you use. Also, they should supply some washing machine detergent for you to use.

Posted by on 13 Mar 2020

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Comment from Hotel Management

24 Mar 2020 by Prim Short Stays

"Thank you so much for leaving us feedback! We are always look forward to hearing about how our guests feel about staying with us! It's great to know you appreciated our apartment and we are sorry about the incidents that did occur during your stay, they are important and shall be addressed. We have forwarded these concerns to the necessary department. This way, all our guests future stays will be great ones!"

4 out of 5
Firstly this isn't a livable 2 bed apartment.what i mean is that its not like a regular apartment you'd live in.It has two small bedrooms and an open plan living room/kitchen,its very small, enough for 4 people for 1 or 2 nights. No storage space/wardrobes,just some places to hang a few shirts etc. no signage on property or car park,i struggled to find the car park but worked it out eventually, once you book you get several emails (and have to pay £200 deposit) from them direct giving you more info as it isnt a key system, you are given access code to the entrance and codes to get in your apartment which i didn't like, would've preferred a key.car park isn't marked out, you just leave car against either wall,I saw the same cars parked all 3 days i was there, they didn't move, leaving just a gap on the end for me to use,not clear at all.There is no stored hot water, they use a gadget in kitchen to heat it however all i got was tepid water so hard to shave. didn't need to wash up as there is a dishwasher and shower is electric so wasn't a major issue just annoying at having luke warm water to wash hands and shave.Was supposed to have a double bed but there are 4 singles and they push two together to make a double which is my pet hate.Uncomfortable with a gap in the middle, completely pointless.I sleep heavy but if you are a light sleeper you may struggle as the road noise from outside is loud.wifi good and cleanliness good.If you phone for support you get an Indian call centre!

Posted by , from London on 6 Mar 2020

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Comment from Hotel Management

24 Mar 2020 by Prim Short Stays

"Your feedback is important to us, Paul! We are sorry to hear about the incidents that lead you to not having a good stay. We have looked into each of points you have made and have raised it with the necessary department to rectify. Thank you for letting us know as we want to continue to improve and grow the service we offer. We aim to provide a great stay for our guests and to give them a relaxing, comfortable, and peaceful setting. We appreciate your time and giving us the chance to host your stay!"

5 out of 5
Wonderful for a family of four! Location & parking great as well. Highly recommend!!

Posted by on 17 Oct 2019

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Comment from Hotel Management

29 Oct 2019 by The Bookings Team

Hi, We are glad to hear that you enjoyed your stay with us and the apartment suited your needs. We thank you for recommending our apartment and we are looking forward to your next visit.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.