2/10 Terrible
Jay
Business traveller
27 Apr 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I think the ship has long so since sailed on this place being reasonably described as ‘grand’ - say the property and accommodation are dilapidated is an understatement.
Firstly, the night receptionist was furious at customers with the audacity to arrive past midnight, despite having paid in advance for two rooms. During this exchange he was further exasperated by another guest pressing the entry bell. This was demonstrated by him looking up at the screen and saying a number of expletives.
We made our way to our rooms following signs suggestive of Alice in Wonderland with arrows pointing in every direction. The room smelled very strongly of drains. When we flushed the toilet, a jet of water would erupt from the bath plug. Despite this charming feature, the bathroom smelled much better than the room itself.
The reception manager refused to give me the number of my friend’s room despite me having paid for it. They refused to store our bags whilst we ate in the hotel restaurant saying it was against policy. The music in the reception was a bizarre mix of explicit Eurovision entries and dramatic strings strongly reminiscent of sci-fi horror. The carpets looked like they hadn’t seen a vacuum in months. Unsupervised children were running everywhere as their parents were seemingly on a cocktail of class As.
Finally it’s almost impossible to park and the entire area is populated by crackheads.
Laughably bad.
Jay
Stayed 2 nights in Apr 2025