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"I lived in Southern Vietnam for a year and frequently made trips up to Hanoi. I stayed at Royal palaceI every time. The staff makes you feel so welcome with smiles and friendly hellos. They are super nice and helpful. The hotel is located in the Old Quarter walking distance from most things. You ..."

"My family of 4 stayed in this lovely hotel twice, during our 16 days in VietNam. The staff, including the front desk Anna ,Angela and the doormen/ porters were extremely helpful. They gave us advice on where to eat, tours available, etc. Most helpful was allowing us to leave our luggage with them, ..."

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction."

"Loved it"

"A beautiful hotel in the middle of the French quarter, easy walking distance to lake and cathedral. All the staff were so accommodating and also welcoming. Breakfast is not to be missed !! Seriously if you can’t find something to eat in the morning that’s on you. We would definitely stay again."

"The hotel staff went above and beyond in making our first time to Hanoi a very pleasant and stress free experience. The breakfast was always excellent and even though the hotel is a little out dated, it preserves all the traditional character of the old quarter."