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Star Hotel

2.0 star property

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Photo gallery for Star Hotel

Garden
Reception hall
Reception hall
Front of property
Triple Room | Desk, blackout curtains, free cots/infant beds, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
97-99 Shepherds Bush Road, London, England, W6 7LP
  • Place, Eventim Apollo
    ‪12 min walk‬
  • Place, Kensington High Street
    ‪13 min walk‬
  • Place, Westfield London Shopping Centre
    ‪15 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪41 min drive‬

Room options

View all photos for Single Room

Single Room | Desk, blackout curtains, free cots/infant beds, free WiFi

Single Room

9.2 out of 10
Wonderful
(20 reviews)
  • 7 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room | Desk, blackout curtains, free cots/infant beds, free WiFi

Double Room

8.8 out of 10
Excellent
(38 reviews)
  • 10 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Desk, blackout curtains, free cots/infant beds, free WiFi

Twin Room

9.2 out of 10
Wonderful
(11 reviews)
  • 10 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Triple Room

Triple Room | Desk, blackout curtains, free cots/infant beds, free WiFi

Triple Room

7.6 out of 10
Good
(5 reviews)
  • 12 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Quadruple Room

Quadruple Room | Desk, blackout curtains, free cots/infant beds, free WiFi

Quadruple Room

9.6 out of 10
Exceptional
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About this property

Star Hotel

This smoke-free hotel features express check-out, free Wi-Fi in public areas and a vending machine.
Star Hotel offers 22 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include portable fans and blackout curtains. Housekeeping is provided on a daily basis.

Star Hotel's great location gets high marks from our customers. During your stay, you'll be within walking distance of Kensington High Street. Free WiFi in public areas is available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Services include luggage storage
  • Guests have great things to say about the location and the helpful staff
  • 14 minutes by foot from Kensington High Street and a 3-minute drive from Westfield London Shopping Centre
Star Hotel offers its guests a vending machine and express check-out. WiFi is free in public spaces.

This London hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • In-room cot

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Electrical adapters
  • Heating
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 9 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
The front desk at this property is open daily from 9 AM - 11:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

Property is also known as

Star Hotel
Star Hotel London
Star London
Star Hotel Bed & Breakfast London
Star Hotel Bed & Breakfast
Star Hotel Hotel
Star Hotel London
Star Hotel Hotel London
Star Hotel Bed Breakfast

Star Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 455 out of 763 reviews
Rating 8 - Good. 226 out of 763 reviews
Rating 6 - Okay. 62 out of 763 reviews
Rating 4 - Poor. 13 out of 763 reviews
Rating 2 - Terrible. 7 out of 763 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Philippa Jane South

Easy check in
Stayed 1 night in Nov 2025

6/10 Okay

Chris

Liked: Cleanliness
Small basic no frills room .
Stayed 1 night in Nov 2025

8/10 Good

darrell

Business traveller
Liked: Cleanliness, staff & service
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, amenities
Clean cozy well appointed room
Stayed 1 night in Oct 2025

6/10 Okay

Erika

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean rooms, but pretty old building. It was cold in the room and there was a smell coming from the carpet. There are no lifts and I had heavy luggage, which I had to take up myself.
Stayed 2 nights in Nov 2025

8/10 Good

Sabina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We were welcomed by a friendly staff. The room was basic, but clean. The beds were small but comfortable. The bathroom was clean and the towels were changed if needed. There was no breakfast as they don't serve breakfast since Covid.
Stayed 2 nights in Nov 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities
Good room and pleasant staff
Stayed 1 night in Nov 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, everybody was super nice and the Hotel fort the price? Unmatched! Awesome experience
Stayed 4 nights in Nov 2025

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Always a great stay! Welcoming and clean, excellent value for money.
Stayed 1 night in Sep 2025

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities
Clean room and and staff was great
Stayed 2 nights in Nov 2025

8/10 Good

Nhu Tam

Stayed 2 nights in Nov 2025

8/10 Good

Philip

Spotless room, comfortable bed - shower wasn’t amazing b
Stayed 2 nights in Nov 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great stay, clean room & friendly staff
Stayed 3 nights in Oct 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Very clean enjoyed my stay would definitely come back
Stayed 2 nights in Nov 2025

4/10 Poor

Sarah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No breakfast available Damp smell in the room Staff very good Great location
Stayed 3 nights in Oct 2025

8/10 Good

richard

Liked: Cleanliness, staff & service
The room was great! I have to mention that the shower was not. Bad water pressure and temperature.
Stayed 1 night in Oct 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities
Amazing as always! Lana on reception is warm and friendly and my room was comfortable, clean, and precisely what I needed.
Stayed 1 night in Oct 2025

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location for the Eventim Apollo, friendly staff and clean, cosy room.
Stayed 1 night in Oct 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean and presentable hotel near to central London. Room was spotless and very comfortable.
Stayed 2 nights in Oct 2025

10/10 Excellent

Eliott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Oct 2025

4/10 Poor

melody

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service
Nice
Stayed 3 nights in Oct 2025

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2025

4/10 Poor

Mhairi

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

1/5 — Very Disappointing Stay

My sister and I were very disappointed with our stay at The Star Hotel in London. There was no breakfast provided despite it being advertised on the website. The courtyard also had a noticeable spider infestation, which made the entrance area quite unpleasant. Our room (number 30) was on the top floor, and there is no lift, meaning we had to carry a 23kg suitcase up several flights of stairs. Once inside, we discovered the radiator was stuck on full heat and the shower only ran boiling hot water, with no option to cool it down. The mattress was also extremely hard and uncomfortable, making it difficult to sleep. Although we reported the heating and shower issues to reception, no one came to fix them. On the day of departure, the electricity to our room was switched off exactly at 10am, leaving us to get ready in the dark. When we went downstairs, the hotel appeared deserted with no staff present. Overall, this was a very disappointing stay, and I would not recommend this hotel to others.
Stayed 3 nights in Oct 2025

10/10 Excellent

Stella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean
Stayed 2 nights in Oct 2025