6/10 Okay
Melany
Travelled with group
15 Oct 2025
Payment was take before arrival which I’ve never had through hotels.com before so was a little annoyed as I wanted to use a different card. The woman at reception was rather rude and didn’t want to engage in conversation so we had little info about the hotel. We were give complimentary glasses of Kylie Prosecco which was a nice touch. Upon getting to the flor where our room was o was instantly met with stairs to the room which I had previously contact the property to request accessibility as I have a disability that isn’t obvious to most people. Once we did get into the room it was most definitely not a superior king room as I had booked and was a standard double bed. Very small and the shower still had a step into it. I called reception to explain the issues and again the woman didn’t want to engage with me but a lovely man was sent up to help us move to a more suitable room. The next room was more like what I had actually booked. It was a lovely room, clean and comfortable. A few light bulbs needed changing. Bed was very comfortable. After check out and on the train home I was charged more and also received two emails addressed to someone called Alex. Upon emailing the property they told me I had been charged incorrectly for the room and that was prob the name of an Expedia booking agent. I got no apology and asked them why nobody mentioned any of that to me upon checking out? I was met with I should’ve asked upon check out.., how could I do that afterwards?
Melany
Stayed 2 nights in Oct 2025


























