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Sapphire Hotel

3.0 star property

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Photo gallery for Sapphire Hotel

Front of property
Property grounds
Staircase
Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

View in a map
35 Shepherds Bush Road, London, England, W6 7LU
  • Place, Westfield London Shopping Centre
    ‪10 min walk‬
  • Place, Kensington High Street
    ‪14 min walk‬
  • Place, Hyde Park
    ‪7 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪24 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Single Room, Private Bathroom

7.6 out of 10
Good
(44 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room, Private Bathroom

Twin Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Twin Room, Private Bathroom

7.4 out of 10
Good
(16 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Double Room, Private Bathroom

7.2 out of 10
Good
(32 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Triple Room, Private Bathroom

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Sapphire Hotel

Hotel in London, near Westfield London Shopping Centre
This smoke-free hotel features concierge services, a computer station and tour/ticket assistance. WiFi in public areas is free. Other amenities include a TV in a common area.
Sapphire Hotel offers 14 accommodations with DVD players and a safe. LED televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and fans. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Sapphire Hotel. During your stay, you'll be within walking distance of Westfield London Shopping Centre. Features include free WiFi in public areas and concierge services.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 12 minutes by foot from Westfield London Shopping Centre and a 3-minute drive from Kensington High Street
As a guest of Sapphire Hotel, you'll find tour/ticket assistance, concierge services, and a television in common area. A computer station is on site and WiFi is free in public spaces.

This 3-star London hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Desk chair
  • Fan
  • Heating
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
The check-in location differs from the property location. To check in, guests will need to go to 49 Shepherds Bush Road W6 7LU
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel London, England
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London

Reviews

Sapphire Hotel Reviews

7.0

Good

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 263 out of 1005 reviews
Rating 8 - Good. 313 out of 1005 reviews
Rating 6 - Okay. 199 out of 1005 reviews
Rating 4 - Poor. 106 out of 1005 reviews
Rating 2 - Terrible. 124 out of 1005 reviews

Reviews

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Adequate facilities , comfortable room , just really hot in the warm weather
Stayed 1 night in Jun 2025

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good price and the room good. A comfy bed, good shower, kettle and a fan in the room. All we needed. We would use again. Good location if watching a show at the Apollo.
Stayed 1 night in Jun 2025

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
The proerty was affordable and perfectly located for riding The Tube, dinning, shopping and laundry.
Stayed 13 nights in Jun 2025

10/10 Excellent

Pierce

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The management of the hotel was prompt and clear and the stay was very good.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

KA FAI

Stayed 7 nights in Jun 2025

10/10 Excellent

Nimesh Pramodha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lively time during my stay.
Stayed 1 night in Jun 2025

8/10 Good

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent budget hotel!
Stayed 1 night in Jun 2025

8/10 Good

Denni Odonell

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location nice staff clean and tidy room
Stayed 1 night in May 2025

8/10 Good

Abeer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent there two days before going back to New York. Thank you so much. It’s very nice quiet place.
Stayed 1 night in Jun 2025

6/10 Okay

Georgina

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and quiet hotel in a great location for the central line into London. I will definitely book again in the future. The staff are very helpful and responded to messages quickly. Housekeeping was done everyday during my 3 night stay.
Stayed 3 nights in Jun 2025

8/10 Good

Jeremy

Stay was at the
Stayed 1 night in Jun 2025

8/10 Good

Hans

Liked: Staff & service, room comfort
Net curtains could have done with a wash. An old tissue was left on the window sill. Bathroom clean and bed comfy.
Stayed 1 night in May 2025

8/10 Good

Nia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel!

I stayed at the Sapphire Hotel for 2 nights with my partner. The staff were polite and welcoming and the room we stayed in was well presented, clean and cosy. My only reservation would be that due to the walls being a bit thin, depending on the guests, it can be quite noisy at certain times, but I understand that this is down to the guests rather than being a direct issue with the hotel. I’d politely suggest that hotel staff encourage all guests upon arrival to be considerate of others and minimise noise levels. Aside from that, the Sapphire Hotel is definitely worth the price and I hope to be visiting again soon!
Stayed 1 night in May 2025

10/10 Excellent

Truloni

Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 3 nights in May 2025

6/10 Okay

Ramesh

Liked: Cleanliness, property conditions & facilities
Ok stay. Good and safe neighborhood. Not very close to tube but there are buses. No elevators Need to climb a lot or stay in basement. Very small bath room
Stayed 2 nights in May 2025

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Hotel staff were excellent very friendly and helpful, will definitely be back. So close to Shepard’s Bush and Hammersmith
Stayed 3 nights in May 2025

6/10 Okay

Mark

Disliked: Amenities, property conditions & facilities
Friendly staff and convenient location near Westfield Mall and several tube lines. Room is very small with no place to unpack luggage. Washroom was clean but so tight that one cannot sit on a toilet with the door closed. There is literally no room between the toilet and the door. Walls are very thin, so I could hear every conversation of the couple next door at all hours.
Stayed 7 nights in May 2025

8/10 Good

L

Travelled with family
Liked: Cleanliness, staff & service, room comfort

On the whole, ok

Room was clean and tidy with all expected facilities, a few basic maintenance jobs would improve the room.
Stayed 1 night in May 2025

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in May 2025

8/10 Good

Gareth

Liked: Cleanliness, property conditions & facilities
Reasonably priced. Nice area. Decent pub nearby. A long walk from the underground and railway stations.
Stayed 2 nights in May 2025

10/10 Excellent

Kerry

Stayed 3 nights in May 2025