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Sapphire Hotel

3.0 star property

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Photo gallery for Sapphire Hotel

Front of property
Lobby
Staircase
Property grounds
Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

View in a map
35 Shepherds Bush Road, London, England, W6 7LU
  • Place, Westfield London Shopping Centre
    ‪10 min walk‬
  • Place, Kensington High Street
    ‪15 min walk‬
  • Place, Hyde Park
    ‪13 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪28 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Single Room, Private Bathroom

7.8 out of 10
Good
(45 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Double Room, Private Bathroom

7.2 out of 10
Good
(34 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Private Bathroom

Twin Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Twin Room, Private Bathroom

7.6 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Triple Room, Private Bathroom

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Sapphire Hotel

Hotel in London, near Westfield London Shopping Centre
This smoke-free hotel features concierge services, a computer station and tour/ticket assistance. WiFi in public areas is free. Other amenities include a TV in a common area.
Sapphire Hotel offers 14 accommodations with DVD players and a safe. LED televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and fans. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Sapphire Hotel. During your stay, you'll be within walking distance of Westfield London Shopping Centre. Features include free WiFi in public areas and concierge services.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 12 minutes by foot from Westfield London Shopping Centre and a 3-minute drive from Kensington High Street
As a guest of Sapphire Hotel, you'll find tour/ticket assistance, concierge services, and a television in common area. A computer station is on site and WiFi is free in public spaces.

This 3-star London hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Desk chair
  • Fan
  • Heating
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
The check-in location differs from the property location. To check in, guests will need to go to 49 Shepherds Bush Road W6 7LU
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel London, England
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London

Sapphire Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 269 out of 1004 reviews
Rating 8 - Good. 313 out of 1004 reviews
Rating 6 - Okay. 200 out of 1004 reviews
Rating 4 - Poor. 107 out of 1004 reviews
Rating 2 - Terrible. 115 out of 1004 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mis p

Liked: Property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Isabell

Travelled with group
Liked: Property conditions & facilities, room comfort
Was a bit hard to get in contact with the hotel. Room was great, clo
Stayed 3 nights in Aug 2025

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located budget hotel

Well located budget hotel. The rooms were cleaned every day and for the price, the amenities were excellent. Overall, great value for money.
Stayed 3 nights in Aug 2025

8/10 Good

Andre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Rooms small and the stairs to the top was a pull. Otherwise no issues
Stayed 3 nights in Aug 2025

8/10 Good

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property manager and his cleaning staff was very professional property manager was very kind and helpful
Stayed 8 nights in Aug 2025

10/10 Excellent

Agnis

Stayed 7 nights in Jul 2025

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean tidy room in a great spot for tube and airport access
Stayed 1 night in Aug 2025

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2025

8/10 Good

helle filskov

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Felix Fernando

Stayed 2 nights in Aug 2025

6/10 Okay

Yuliana

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
El área super bien ubicada , solo se escuchaba demasiado ruido de las otras habitaciones ,la alfombra demasiado sucia y vieja , los baños tienen moho , pero es una opción barata y bien ubicada , tienes que cargar tus maletas por unas escaleras muy angostas y no hay personal que te ayude .
Stayed 3 nights in Aug 2025

8/10 Good

Helena

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Property was good for what we needed
Stayed 2 nights in Jul 2025

8/10 Good

Benko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

ekaterina

Disliked: Property conditions & facilities
Hi, There was water coming from the ceiling one of the nights, the bathroom was flooded and I couldn't sleep. Requested a refund for one night but still didn't hear from hotel. Please get in touch!
Stayed 4 nights in Jul 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Great hotel for my little business stay
Stayed 2 nights in Jul 2025

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an easy stay, clean, quiet and friendly. The local area can get quite busy, but there's decent food options around and some pubs and coffee shops. Very near Westfield. the owners/management are always friendly and welcoming, and go out of their way to accommodate any requests. would stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Tsvetalina

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Dorothy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

HASRET CAN

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

karina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business travel

Friendly Staff and quick check-in. I will go back for business travel in the future. Close to the metro and many options around for eating. Safe area for solo travelers,
Stayed 1 night in Jul 2025

10/10 Excellent

Muhammad Nouman Tayyab

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 5 nights in Jun 2025

8/10 Good

Lok Vin

Travelled with group
Liked: Cleanliness, staff & service

Alright

It was alright
Stayed 1 night in Jul 2025

6/10 Okay

zak

Travelled with family
Disliked: Property conditions & facilities, room comfort
Room was not worth the money carpet was dirty marks Tv didn’t work Bathroom smelt very bad Night staff was not helpful after I complain about noisy neighbours above banging and jumping around until 11am
Stayed 1 night in Jul 2025

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities
…
Stayed 1 night in Jul 2025

6/10 Okay

Shane

Travelled with family
Damp smell in room and noisy room above all night.
Stayed 1 night in Jul 2025