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"Staff are lovely, friendly and helpful. Tboroughly enjoyed our stay and will def go back"

"Perfect , checked in early, the room was lovely and clean. The staff were lovely, and very helpfull. The buffet breakfast was great, always restocked. Perfect location, definitely will be back."

"The only thing that could be improved on is the helpfulness of the reception stafff as in, deflecting questions about our dinner booking to the bar staff who we were expected to queue up to ask about our dinner reservations….which although booked online as per their request email, did not even exist. ..."

"Stayed here many times, it’s coveniently positioned and generally, the standard fits the price. Two issues though, render it second choice moving forward. Firstly, car parking cost £12 per night three years ago. Last year, it increased to £16 and now, it has increased again, to £20. Unacceptable. ..."

"Breakfast is always amazing and lovely lady who seems to work every day shows you to a table . Tea and coffee made to order . The grand is having the spa renovated at present and there’s some disruption . The shower in my room smelt very stale and the room wasn’t ready at 3 pm check in . I love York ..."

"Really enjoyed our stay at the hotel, the bed was very comfortable and the room was clean and practical. Ideal location for the train station. Staff were friendly and a big shout out to Marcus last night, he makes the best espresso martini. Thank you for making our night."