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Hyatt Place London City East

4.0 star property
VIP Access

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Photo gallery for Hyatt Place London City East

Rooftop terrace
Property video
Lobby
Cocktail bar
Cocktail bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Black Lion House, 45 Whitechapel Road, London, England, E11DU
  • Place, Brick Lane
    ‪3 min walk‬
  • Place, Old Spitalfields Market
    ‪8 min walk‬
  • Place, Tower of London
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪57 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Bathroom | Shower, hair dryer, towels

Room, 1 King Bed

9.2 out of 10
Wonderful
(65 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed

9.8 out of 10
Exceptional
(18 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Terrace

Premium Room, 1 King Bed, Terrace | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Terrace

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(22 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Single Beds

9.0 out of 10
Wonderful
(8 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

8.0 out of 10
Very good
(7 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for 1 King Bed Balcony with Sofa

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

1 King Bed Balcony with Sofa

  • 24 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(6 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds, City View

8.8 out of 10
Excellent
(3 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

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About this property

Hyatt Place London City East

Hotel with a rooftop terrace, steps from Brick Lane
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace and a 24-hour business centre are on-site.
Hyatt Place London City East offers 280 air-conditioned accommodations with a safe and a hairdryer. 55-cm Smart televisions come with digital channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Hyatt Place London City East's great location gets high marks from our customers. During your stay, you're just a quick walk from Brick Lane. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Steps from Brick Lane and 8 minutes on foot from Old Spitalfields Market
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, a meeting room, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, a rooftop terrace, and multilingual staff are also featured at the business-friendly Hyatt Place London City East.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Sotto Cucina & Bar – On-site restaurant.
PocketSquare Skyline Bar – On-site cocktail bar. Open selected days.
The Market – On-site coffee shop. Open 24 hours. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 12 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • PocketSquare Skyline Bar
  • Sotto Cucina & Bar
  • The Market

Things to do

  • 24-hour gym

Family friendly

  • Children's games
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • Area rugs in room
  • No lift
  • Tile flooring in room

More

  • 9 floors
  • Banquet hall
  • Built in 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-cm smart TV with digital channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per day
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12 per person
  • Pet fee: GBP 25 per pet, per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Service fee: 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hyatt Place London City London
Hyatt Place London City East Hotel
Hyatt Place London City East London
Hyatt Place London City East Hotel London

Hyatt Place London City East Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 602 out of 1026 reviews
Rating 8 - Good. 295 out of 1026 reviews
Rating 6 - Okay. 88 out of 1026 reviews
Rating 4 - Poor. 21 out of 1026 reviews
Rating 2 - Terrible. 20 out of 1026 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, stylish & comfortable with a decent breakfast. Just an overnight stop, so can't comment fully on facilities. Located a few 100 yards from Aldgate East.
Stayed 1 night in Sep 2025

10/10 Excellent

Simon

Stayed 3 nights in Oct 2025

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mistake over the room eventually sorted but delayed us an hour. Received a complimentary breakfast as recompense. Nice location and very modern and clean. Breakfast was superb.
Stayed 2 nights in Oct 2025

8/10 Good

Carolyn

Travelled with family
Clean rooms, comfortable beds, warm showers, could use more lighting in the main room.
Stayed 2 nights in Oct 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reception staff very helpful and friendly

Hotel lovely and clean, staff on reception very friendly and helpful. Food in restaurant although limited choice was good and breakfast very good lots of choice. The service in rooftop bar very slow and the area around the hotel very run down graffiti everywhere
Stayed 1 night in Oct 2025

8/10 Good

Khellon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Food shops nearby. Convenient for transportation.
Stayed 8 nights in Sep 2025

10/10 Excellent

Catrin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Wez

Stayed 3 nights in Sep 2025

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here on my birthday and am so grateful to all the staff at Hyatt Place for making my birthday a memorable one! All the staff were absolutely amazing and made sure I was treated on my birthday, thank you so much! All the finishing touches in the room were lovely and the rooftop bar is amazing. Fantastic atmosphere, music and drinks, we will definitely be back!
Stayed 1 night in Sep 2025

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly & the room was very comfortable & nice.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lawrence

Stayed 2 nights in Sep 2025

8/10 Good

Edward Hardy

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice. The area around it is fine. Commute to exCel London was OK. A nice walk to the Tube and just a few stops.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jacquos

Stayed 1 night in Sep 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Inconsistent room experience but a nice hotel

Beds were so creaky, it was difficult to adjust at all without making a sound. Our toilet was also very high off the ground for no apparent reason. This was my third time staying at this hotel and I’m not sure I’ll be back with the inconsistency of rooms. My last stays have been comfortable and the breakfast is great. Location is a little far from centre but it’s convenient for the tube. We also were able to do laundry easily nearby.
Stayed 2 nights in Sep 2025

10/10 Excellent

Susanne

Stayed 1 night in Sep 2025

10/10 Excellent

David Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge bed, lovely room, excellent facilities. Location was great, minutes from bus and underground kings. Minutes from Brick Lane and Spitalfields Market.
Stayed 2 nights in Sep 2025

8/10 Good

Meeta

Stayed 1 night in Sep 2025

6/10 Okay

Adlene A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last year I stayed at the Hyatt at the mall Westfield Mall and this year I stayed at the Hyatt here. I don't know what it is about housekeeping but they don't give you wash clothes. They are there when you check into the room but they don't do replacement and it happened at both hotels so I think this is just a hotel policy. The staff was really nice the staff at London City East east was really really nice and they made the trip worth it or to stay worth it. But I think I am done with Hyatt as far as London is concerned.
Stayed 9 nights in Aug 2025

10/10 Excellent

Lasya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Helen

Stayed 3 nights in Aug 2025

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Fantastic amenities and a convenient location near tube stations. The Sicilian restaurant in the basement is amazing and the bar on the roof looked good too. We will be back!
Stayed 1 night in Aug 2025

6/10 Okay

Peter

Liked: Cleanliness
Good hotel for the price. It's fine for solo travellers.
Stayed 6 nights in Aug 2025

2/10 Terrible

ASUNCION

Stayed 3 nights in Aug 2025

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities
Great gym, nice size room and lovely staff. The TV wasn't tuned into any channels. No major biggie
Stayed 1 night in Sep 2025

10/10 Excellent

Siran

Stayed 4 nights in Sep 2025

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