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Kew Gardens Hotel

3.5 star property

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Photo gallery for Kew Gardens Hotel

Meeting facility
Café
Executive Double Room, 1 King Bed | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi
Front of property
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

View in a map
292 Sandycombe Road, Richmond, England, TW9
  • Place, Royal Botanic Gardens, Kew
    ‪5 min walk‬
  • Place, Wembley Stadium
    ‪26 min drive‬
  • Place, Buckingham Palace
    ‪32 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪22 min drive‬

Room options

View all photos for Economy Double Room, 1 Double Bed

Economy Double Room, 1 Double Bed | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Economy Double Room, 1 Double Bed

8.0 out of 10
Very good
(9 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room, 1 King Bed

Executive Double Room, 1 King Bed | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Executive Double Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Superior Double Room, 1 Double Bed

7.2 out of 10
Good
(9 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Standard Twin Room, 2 Single Beds

7.6 out of 10
Good
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Family Room

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Kew Gardens Hotel

Hotel with a restaurant, 5-minute walk to Royal Botanic Gardens, Kew
A restaurant, a bar/lounge and a garden are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a banquet hall.
Kew Gardens Hotel offers 20 accommodations with complimentary bottles of water and designer toiletries. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Kew Gardens Hotel. During your stay, you're just a quick walk from Royal Botanic Gardens, Kew. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Services include luggage storage
  • Guests speak favourably about the overall condition of the property and the area's walkability
  • Within a 15-minute walk of Royal Botanic Gardens, Kew and The National Archives
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

This 3.5-star Richmond hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:30 AM to 10:00 AM and at the weekend from 8:00 AM to 10:00 AM.
On-site venue – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • English breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 16 for adults and GBP 8 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Books
  • Games

Family friendly

  • Children's games

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve

Accessibility

  • No lift
  • Thin carpet in room

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16 for adults and from GBP 8.0 for children
  • Rollaway bed fee: GBP 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay, Apple Pay and Samsung Pay
Noise-free guestrooms cannot be guaranteed
The front desk at this property is open daily from 8 AM - 10:00 PM.
Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Kew Gardens Hotel Richmond, London
Kew Gardens Hotel Richmond
Kew Gardens Richmond
Kew Gardens Hotel Hotel
Kew Gardens Hotel Richmond
Kew Gardens Hotel Hotel Richmond

Kew Gardens Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 140 out of 363 reviews
Rating 8 - Good. 140 out of 363 reviews
Rating 6 - Okay. 51 out of 363 reviews
Rating 4 - Poor. 23 out of 363 reviews
Rating 2 - Terrible. 9 out of 363 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

linda

Travelled with partner
Liked: Cleanliness
The en-suite Silicone around the shower was mouldy, there was no proper exraction fan in there and the aircon unit in the bedroom was freestanding talking up a large proportion of the room and was extremely noisy during use. Room didnt feel it had been properly cleaned and there's no lift so we had to struggle getting our suitcases up 7 flights of stairs. There was no lift
Stayed 3 nights in Aug 2025

2/10 Terrible

Samir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, good breakfast, nice room. Only drawback with an old property: no lift, and the window/curtains were in need of repair. But it didn't bother us.
Stayed 1 night in Jul 2025

10/10 Excellent

Lindsay

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

Good-ish

Room was mostly fine. We stayed during a heatwave. Portable AC was brought in when we arrived, but taken out while we were out touristing. Staff can be a little hard to figure out who works at the pub and who works for the inn. So, getting service can be strange. Richmond was nice with nice shops and parks. Parking was relatively easy, just pay attention to the signs along the streets. Not bad, but I don't think we'd stay here again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Location

Great stay and location was perfect for Kew the Music! Food was really good. Rooms were a bit dated and could use a refresh, although the bathroom was really nice with the added touch of toiletries. Staff very friendly.
Stayed 1 night in Jul 2025

4/10 Poor

Roseanna

Disliked: Amenities
The room was dirty. Cracked cups. Windows old and rotten and couldn’t close. One window cracked. Hole in the bathroom door. Foreign objects in the bed so I slept on the towels. No air conditioning only a noisy fan. Plastic hose on that was broken. Curtains ripped and wouldn’t close properly. Coffee and tea offered in keep warm jugs at breakfast . No decaf. Plastic glasses for juice. I couldn’t order egg on toast I had to have salmon egg and toast. I had to ask for hot water to make my own decaf tea. I will not stay again. I was expecting more for a superior room and £160. Plus 12 pounds for the salmon breakfast
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Run down for the price

The check in was slow, I asked at the bar three times before someone came to check us in. They did help me try and find a room with a shower but unfortunately it was only bath tubs available. The room was spacious but run down. There was no air con and the window didn’t open much. There was a fan. The bathroom was small and looked unfinished. It all needs some renovating for the cost they charge.
Stayed 1 night in Jul 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pub with a convenient side entrance to get up to the rooms at any hour. Our room was all fine, with the air con much appreciated.
Stayed 1 night in Jun 2025

4/10 Poor

Patricia

Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, property conditions & facilities
Everyone on staff is sweet and smiley! Very accommodating and welcoming. The breakfasts are cooked in the pub kitchen upon ordering, not continental-style. They make espresso drinks too! The room was quiet and cozy. I will return.
Stayed 4 nights in Jun 2025

6/10 Okay

M-B

Liked: Cleanliness, staff & service
We got room 21 which was at the very top of narrow stairs. Economy room that didn’t lived up to the photos on the website. If you are senior you wouldn’t like to clime those stairs. No area for opening suitcases unless you used the bed and a tiny bathroom. The prize of the room was far above acceptable. Restaurant and bar are cozy.
Stayed 3 nights in Jun 2025

8/10 Good

Erik, Arlington

Liked: Cleanliness, staff & service
This is an old fashioned hotel atop a restaurant. It’s nothing fancy but if Kew Gardens is on your list and you have limited time it might be a good choice. Staff was super nice. Be aware that there is no elevator.
Stayed 1 night in May 2025

8/10 Good

Ruth

Liked: Cleanliness, staff & service, room comfort

Kew

Friendly helpful staff room a little tired but for a one night stay no problem Good amenities in room iron ironing board and excellent fan
Stayed 1 night in May 2025

10/10 Excellent

Leigh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it and highly recommended

Really enjoyed it. The bar and burger were lovely and the service was exceptional. The room was lovely and I slept like a baby which is not normal for me. Nice location and really nice place.
Stayed 1 night in May 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Elyse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would come back again

Great stay at Kew Gardens. For the price the room and location are fantastic - was a great bonus to have the pub underneath when arriving after a long day
Stayed 1 night in Mar 2025

10/10 Excellent

Ian, Okotok

Stayed 1 night in Feb 2025

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5.25 slice of toast

Breakfast expensive and they kept adding on "little" extras. eg: Five pounds for a slice of toast?
Stayed 1 night in Feb 2025

10/10 Excellent

Chris

Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Location great especially for Kew Gardens

All of the staff we met were all absolultey wonderful. Really helpful, friendly and offered great customer service. They made our stay pleasant. The quality of the breakfast was first class and the Breakfst team went out of their way to make it a great expereince. Sadly the offer was limited ie no fruit, yogurt or cereals, however the quality made up for that. Sadly the room we were given was really disapointing especailly after reading so many glowing reports tiny, cramped and nowhere to sit . The bathroom was really small and the sink was just about adequate. We had tried quite a few times to message the hotel and also call them prior to our vist (which we had booked way back in August) but no body answered. This did not bode well. As ther is no reception as such we did not have an opportuity to ask anyone about changing the room. The room was adequate, and quiet which was good. There was a bus stop right in fornt of the hotle which was ideal as we were using public transport. The location was excellent fo our needs. Just very disappointed with the room. A big thank yu though to every single member of the staff team that we met, without them we would have been a bit grumpy!
Stayed 2 nights in Jan 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Come for the rooms, stay for the staff

Hotel was nice, staff made it excellent! Everyone so friendly and courteous. The area is really a fantastic little village area and it was so pleasant to walk around, even at night by myself. Felt completely safe. Also super close to Kew Gardens so makes it convenient. Food was delicious, didn't try any drinks.
Stayed 1 night in Dec 2024

10/10 Excellent

Charlton

Stayed 1 night in Dec 2024

10/10 Excellent

Lindsay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024