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Kew Gardens Hotel

Property class: 3.5

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Photo gallery for Kew Gardens Hotel

A hotel entrance with a sign reading "KEW GARDENS HOTEL" and a flower basket above the door. There are two signs on the sidewalk advertising "FIZZ FRIDAY" and "BOOK NOW ROAST EVERY SUNDAY".
A bar area with a variety of bottles and glasses, a reception sign, and a checkered floor.
A cozy interior with a leather sofa, plaid chairs, a wooden table, and a dining area.
A spiral staircase with a chandelier, wooden walls, and a stone fireplace.
A dining area with a long wooden table set for a meal, surrounded by leather chairs. A chandelier hangs from the ceiling, and there is a brick wall in the background.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar
  • Housekeeping

Explore the area

View in a map
292 Sandycombe Road, Richmond, England, TW9
  • Place, Royal Botanic Gardens, Kew
    ‪5 min walk‬
  • Place, The National Archives
    ‪10 min walk‬
  • Place, River Thames
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪37 min drive‬

Room options

View all photos for Double Room

A hotel room with a bed, desk, chair, and a framed artwork on the wall.

Double Room

7.6 out of 10
Good
(11 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Double Room

A neatly made bed with white linens and two yellow pillows, a brown headboard, and a framed floral artwork above it.

Executive Double Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room

A hotel room with a bed, a desk with a lamp, a chair, a fruit bowl, a shelf with decorative items, and a window with curtains.

Superior Room

7.6 out of 10
Good
(11 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room

A hotel room with two beds, a nightstand, a lamp, and a window with curtains.

Twin Room

7.6 out of 10
Good
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room Sleeps 4

A bedroom with a bed, a sofa, a bedside table, a nightstand, a chandelier, a mirror, and a shelf with kitchen items.

Family Room Sleeps 4

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

Kew Gardens Hotel

A restaurant, a bar/lounge and a garden are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a banquet hall.
Kew Gardens Hotel offers 20 accommodations with complimentary bottles of water and designer toiletries. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Kew Gardens Hotel. During your stay, you're just a quick walk from Royal Botanic Gardens, Kew. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Services include luggage storage
  • Guests speak favourably about the overall condition of the property and the area's walkability
  • Within a 15-minute walk of Royal Botanic Gardens, Kew and The National Archives
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

This 3.5-star Richmond hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:30 AM to 10:00 AM and at the weekend from 8:00 AM to 10:00 AM.
On-site venue – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • English breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 16 for adults and GBP 8 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Books
  • Games

Family friendly

  • Children's games

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve

Accessibility

  • No lift
  • Thin carpet in room

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16 for adults and from GBP 8.0 for children
  • Rollaway bed fee: GBP 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay, Apple Pay and Samsung Pay
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 8 AM - 10:00 PM.
Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Kew Gardens Hotel Richmond, London
Kew Gardens Hotel Richmond
Kew Gardens Richmond
Kew Gardens Hotel Hotel
Kew Gardens Hotel Richmond
Kew Gardens Hotel Hotel Richmond

Kew Gardens Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 166 out of 418 reviews
Rating 8 - Good. 154 out of 418 reviews
Rating 6 - Okay. 61 out of 418 reviews
Rating 4 - Poor. 24 out of 418 reviews
Rating 2 - Terrible. 13 out of 418 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service
Clean modern room. Very comfy bed and pillows. A lovely stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a great area. I probably wouldn’t do the breakfast there again though
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities
Great service, very clean room, excellent breakfast
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The food was very nice- particularly breakfast which was freshly cooked. The room was a bit tired but clean and the shower was very nice. It was quiet and in a really good location to visit Kew Gardens which were an easy 10 minute walk away. I felt the stay was very good value for money.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, amenities
Charming hotel with great staff and a brilliant breakfast.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities
Very friendly staff, lovely pub with games to play !!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, amenities
Lovely room, friendly staff, excellent location
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at several hotels in England and this was one of our favorites. It didn’t have an elevator but the young man (I wish I knew his name) was SO helpful, carrying our bags upstairs for us, answering questions. We were able to keep our luggage there the day we checked out while we went downtown (and the young man carried them up to and from the third floor for us!). The food at the restaurant was good and the staff very friendly. It was close to the train station which was convenient.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service was excellent.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for the England game me and my grandson. Staff were very helpful went over and above to help us. Well recommended
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, helpful staff. However when we arrived it was closed for a private function (wedding that evening) and we couldn’t find anyone to let us in. Solved in the end of course. A bit surprised by how many steps we had to climb to get to our room.
Stayed 1 night in May 2026
Verified review

8/10 Good

Jodie

Liked: Cleanliness, staff & service
Room was clean and spacious. Bathroom could do with a little tlc and water temperature in shower wasn’t great. Breakfast and service was excellent and overall feel is welcoming.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Gail

Liked: Staff & service
We like to stay in properties that reflect the ambience of the country we are in. This hotel was once a home in this neighborhood close to the center of town. Our room was ready for us and clean. The friendly staff was helpful and answered our questions patiently. They also helped us with our luggage. The bar which I’d call a pub served all meals. We had no complaints.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel. The rooms are spacious, the staff are amazing and the food is great! Thank you Joe, you’re a star! We’ll be back!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Kew, we had a lovely stay.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Sophie

Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed staying here. The room was big, the bed was so comfortable. 1 minute from Kew Gardens tube, fabulous location. I would stay here again definitely. The bathroom was great( if your a larger person, the bathroom might be a bit of a struggle) There is a coffee machine, but coffee sachets in the room would be appreciated. In summary great hotel, comfy bed, great location, quiet and friendly staff. Just stairs up to room ( so if you have trouble walking up stairs, maybe not for you) The room has a bit of wear and tear but on the whole , great value for money 😀
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
The room was clean. Spacious enough, Nice amenities. Decent restaurant downstairs. If you order fried eggs for breakfast, ask the waiter to tell the chef to use real butter to fry the eggs.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People super friendly
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities
Great location for the rugby. Rooms were clean, tidy, and warm and bathrooms had decent showers and hot water. The bar and restaurant are great and very reasonable priced. Will be using again Thanks
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Miss Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed, spacious room, the room was cool and drafty as they had a humidifier in the room which had gaps as it reached outside the room via the window which was odd. Staff are very nice, food was hot and tasty in the bar/ restaurant.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Nina

Staff were friendly and welcoming. Room was a little outdated. Carpet was old and so were the curtains. Bathroom had mold stains on the ceiling and tiles and sink were stained. Could do with an upgrade.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Clare

Pull out bed wasn’t made up, instructions given as to how to do it - disappointing. Towel rail in bathroom boiling hot and very noisy. One tea bag in room booked for 3. Good value, great location but finishing touches could be improved.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was also lovely — I think it was a family-run hotel which was super charming and it had a very homey, cozy feel to it
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 1 night in Jul 2022