Best Western Greater London Hotel

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Dates

September 2025

October 2025

Standard Room, 1 Single Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Overview
Rooms
Location
Policies

Good

Popular amenities

24/7 front desk
Free WiFi
Business services

Explore the area

60 Cranbrook Road, Ilford, England, IG1 4NH

ExCeL Exhibition Centre
‪9 min drive‬
Westfield Stratford City
‪12 min drive‬
O2 Arena
‪13 min drive‬
London (LCY-London City)
‪10 min drive‬

Room options

Combined shower/bathtub, free toiletries, towels

Standard Room, 1 Single Bed, Non Smoking

Very good

9 sq m
City view
Sleeps 1
1 Single Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Apartment, Multiple Beds, Non Smoking, Balcony

City view
Sleeps 8
2 King Beds

Standard Room, 1 Double Bed, Non Smoking

Good

12 sq m
City view
Sleeps 2
1 Double Bed

Standard Room, 2 Single Beds, Non Smoking

13 sq m
City view
Sleeps 2
2 Single Beds

Family Room, 2 Double Beds, Non Smoking

Exceptional

15 sq m
City view
Sleeps 4
2 Double Beds

Family Room, Multiple Beds, Non Smoking

16 sq m
City view
Sleeps 3
1 Double Bed and 1 Single Bed

Standard Apartment, Multiple Beds, Non Smoking, Kitchen

City view
Sleeps 7
3 Double Beds and 1 Single Bed

Bathroom | Combined shower/bathtub, free toiletries, towels

Standard Room, 2 Single Beds, Non Smoking

Sleeps 2

Standard Room With Double Bed-Non-Smoking

Sleeps 2

Standard Room With Single Bed, Non-Smoking

Sleeps 1

1 Double 1 Single, Non-Smoking, Family Room

Sleeps 3

Family Room

Sleeps 4

Similar properties

Pet-friendly
Free WiFi
Breakfast available
Parking available

includes taxes & fees

28 Sept - 29 Sept

About this property

Best Western Greater London Hotel

Hotel in Ilford with 24-hour business centre and 24-hour front desk

This smoke-free hotel features a 24-hour business centre, a conference centre and a coffee shop/cafe. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business centre and conference space are on-site. Housekeeping is available on request.

Best Western Greater London Hotel offers 41 accommodations with coffee/tea makers and free toiletries. This Ilford hotel provides complimentary wired and wireless Internet access. Bathrooms include a combined bath/shower unit. Housekeeping is offered on request and an iron/ironing board can be requested.

During your stay at Best Western Greater London Hotel, you'll be close to ExCeL Exhibition Centre. You'll find features such as free WiFi in public areas, plus a coffee shop/cafe and a 24-hour business centre.

Free WiFi
Enjoy a bite to eat at the coffee shop/cafe
To-go breakfast served daily for a fee
Amenities include locker space, a 24-hour business centre and meeting rooms
10 minutes by car from ExCeL Exhibition Centre and 8 minutes from Thames River

There's a coffee shop/cafe on site. WiFi is free in public spaces. Business amenities include a 24-hour business centre, meeting rooms, and coworking spaces. Event space at this hotel measures 431 square feet (40 square metres) and includes a conference centre. The business-friendly Best Western Greater London Hotel also features multilingual staff, coffee/tea in common area, and express check-out.

This 3-star Ilford hotel is smoke free.

For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available

Food and drink

Breakfast to-go available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 7 for adults and GBP 7 for children
A coffee shop/cafe
Coffee and tea in common areas

Things to do

TV in common areas

Conveniences

24-hour front desk
Lockers
Luggage storage

Guest services

Housekeeping (on request)
Multilingual staff

Business services

24-hour business centre
Conference centre (431 square foot of space)
Coworking space
Meeting rooms

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift (122 centimetre wide door)
Wheelchair accessibility
Wheelchair accessible (may have limitations)

2 buildings
4 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 80% of food locally-sourced
Banquet hall
Double-glazed windows
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Private bathroom
Shower/bathtub combination
Towels provided

Food and drink

Coffee/tea maker
Electric kettle

Desk
Electrical adapters
Heating
Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Please note all reservation cancellation, modification, or amendment requests must be submitted and confirmed via email.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: GBP 100 per accommodation, per stay
Breakage deposit: GBP 100 per stay
A damage deposit of GBP 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for to-go breakfast: from approximately GBP 7 for adults and from GBP 7 for children
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Long-term renters welcome

This property uses solar energy

Safety features at this property include a fire extinguisher and a smoke detector

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Best Western Greater

Best Western Greater London

Best Western Greater London Hotel

Best Western Greater London Hotel Ilford

Best Western Greater London Ilford

BEST WESTERN Greater London Hotel Ilford, Essex

Greater London Hotel Ilford

Best Western Greater London Hotel Hotel

Best Western Greater London Hotel Ilford

Best Western Greater London Hotel Hotel Ilford

Best Western Greater London Hotel Reviews

7.0

Good

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

6/10 Okay

Freddie

11 Jun 2025

Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Travelled with family

10 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff very pleasant, friendly and helpfull. Family room small but adequate and it was well maintained. Breakfast was very reasonably priced and was good. There was no parking at this hotel but was provided with parking just round the corner at their sister hotel. On the whole a nice hotel that I would definitely stay at again if in the area.

Stayed 1 night in Jun 2025

4/10 Poor

Jamie

8 Jun 2025

Stayed 1 night in Jun 2025

2/10 Terrible

Radi

6 Jun 2025

Rude staff, arrogant , not willing to help in any way, won’t recommend

Stayed 1 night in Jun 2025

10/10 Excellent

D

Business traveller

5 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is located a very short walk from Ilford station which affords a quick and easy access to Central London on Elizabeth Line. Plenty of shops, cafes and restaurant around plus the hotel has one in the foyer Lovely, attentive staff. Nothing is too much to ask. Had my breakfast freshly cooked to order which was a nice touch. perfect. Will definitely return.

Stayed 1 night in Jun 2025

6/10 Okay

Yvonne

Business traveller

4 Jun 2025

Liked: Room comfort

Stayed 1 night in Jun 2025

8/10 Good

Steve

31 May 2025

Exactly what I we booked and very good value for money 💰

Stayed 2 nights in May 2025

8/10 Good

Rasmus

Travelled with family

31 May 2025

Liked: Cleanliness, staff & service

Good

Stayed 3 nights in May 2025

2/10 Terrible

Darren

Travelled with family

30 May 2025

Liked: Cleanliness, staff & service

Disliked: Room comfort

Avoid if you are traveling by car

We arrived to find the Hotel on a busy London road with no place for vehicles to stop for a few hundred yards at least. I double parked at risk in order to run in and ask where their parking is, I was directed to a sister property a couple of blocks away. I arrived there to find no parking either but an employee moved their vehicle so that we could park. I had emailed prior to my arrival and was reassured that there would be a parking space. The hotel was clean and in good condition. Our room was hot so we opened our windows for some fresh air. We had a flight early next am so went to bed at 930pm for a 445am wake up. We listened to the people in the next building talking and yelling till about midnight along with the tv in the next room. At 430am we had someone walking around upstairs loudly but we were on the top floor, I suspect it might be living quarters for the staff? We slept terrible and it made for an extremely long day today with our travel. In addition the traffic noise was non-stop but we were unable to close our windows due to the room being very hot.

Stayed 1 night in May 2025

8/10 Good

Khia

Travelled with family

30 May 2025

Liked: Staff & service, amenities

Manager is efficient and fair with dealing with issues. For example, I’d asked for someone to remove a dirty old pair of underwear that was on the landing outside my window which was dealt with swiftly! I was also considering furthering my stay and he explained options clearly. On Expedia it did say “access to a nearby indoor pool” this was not the case and disappointed my 13 year old son somewhat as he loves to swim! I did not like the breakfast I’d brought from the cafe. Enjoyed the fresh orange juice. However the buffet breakfast which I saw in the morning did look nice. I really loved the placement and some of the designs of the mirrors around the hotel. Also, there were other design elements I liked. Overall decent stay. Thanks

Stayed 1 night in May 2025

2/10 Terrible

Kayode

28 May 2025

Stayed 1 night in May 2025

4/10 Poor

A

27 May 2025

Disliked: Cleanliness, amenities, property conditions & facilities

My booking made via Expedia was cancelled and I was not notified, but the manager on duty was helpful. However I had to pay a £100 deposit which was not part of my original booking. Lets just say do not expect much from the hotel a lot work needs to be done and the cleanliness is extremely poor, lots of dead bugs in the corners and the room carpet was disgusting.

Stayed 1 night in May 2025

8/10 Good

Verified traveller

Business traveller

22 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really pleased.

Good, clean and very central.

Stayed 3 nights in May 2025

10/10 Excellent

Moizuddin

22 May 2025

Liked: Cleanliness

Stayed 1 night in May 2025

10/10 Excellent

Ben

Travelled with partner

21 May 2025

Liked: Staff & service, amenities, property conditions & facilities

Friendly and helpful staff, clean room at a great price.

Stayed 2 nights in May 2025

2/10 Terrible

Tony

Business traveller

20 May 2025

Bad service

we had to cancel we were originally told we would receive a partial refund back but then told No Refund I will not be using Hotels.com again certainly not paying in advance the whole service was un helpful just keep messaging saying the same and avoiding the issue

Stayed 2 nights in May 2025

6/10 Okay

Ian

Business traveller

19 May 2025

Stayed 1 night in May 2025

2/10 Terrible

John

Travelled with partner

18 May 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The facilities at this hotel is far below standard and hence I could not stay , the surrounding was dirty,&noisy The photo on the Expedia website is not as the same as the outside of the hotel .Please provide a refund

Stayed 2 nights in May 2025

6/10 Okay

Talat

Travelled with family and small children

18 May 2025

Liked: Cleanliness, property conditions & facilities

On arrival i was told there was no parking for my car. When challenged, parking was found at a different location. When i arrived at the hotel to check in i was told to pay £100 deposit, which i was not aware of. At 1:30am the fire alarm went off and again at 7:30am, the fire alarm went off again. This disturbed me and my childrens sleep.

Stayed 2 nights in May 2025

10/10 Excellent

Carmen Jija

15 May 2025

Stayed 1 night in May 2025

6/10 Okay

Samuel

15 May 2025

Liked: Staff & service, property conditions & facilities

Disliked: Room comfort

Alright for the convenience

Room was extremely hot, even with a fan and the window open. Toilet wasn't cleaned before checking-in. TV didn’t recognise freeview channels. Other than that, room was in good condition and staff were friendly.

Stayed 1 night in May 2025

6/10 Okay

Calixte

14 May 2025

Disliked: Staff & service, amenities

it's ok but sleeping light for room must be added. also don't make money by using and keeping your customers deposit for 3 to 5 working days. I checked out on the 10th May 2025 but till now, 14th May 2025, I check my bank account the money(£100) has not been given back to me. What a shame.

Stayed 1 night in May 2025

2/10 Terrible

Ashlee

Business traveller

3 May 2025

Disliked: Staff & service

Was charged twice for the room

The hotel itself was fine however they claimed they were not able to process our credit card. They insisted on cash which we had to pay then when we reviewed our credit card statement saw that they have also charged our card so we’re scammed for two payments

Stayed 1 night in Apr 2025

4/10 Poor

Mario

3 May 2025

Stayed 1 night in May 2025

4/10 Poor

Mohammed

1 May 2025

Disliked: Cleanliness, staff & service, room comfort

Worst Receptionist !!

The pictures on hotel.com are misleading; however, the manager is very polite. The extremely rude and ill-mannered Antrim receptionist needs training. His unprofessional and inappropriate behavior was concerning. I wonder what language he understood. The bathroom smelled very bad and was never properly cleaned. The room was not cleaned daily.

Stayed 7 nights in Apr 2025